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"Very professional"

"They did excellent work ,worked 2 long hard days and were swift to complete the repairs. They were very responsive and professional. Despite the job being harder than anticipated they stuck w/ the original quote."

"They showed up on time, checked out my new sink, faucet set and drain for completeness and compatibility, then went to work removing the old hardware. The sink would not come loose from the countertop, because the installer used construction adhesive instead of caulking, but they guys figured out a way to make it happen without damaging my countertop. Neal noticed the lever control on my new faucet was installed backwards from the factory, and carefully disassembled it and made it right without leaving a single scratch or mark on my new faucet. After everything was installed, they went over the whole thing with a fine tooth comb to be sure everything worked as it should with no leaks, including letting the faucet heat up with hot water and chill down with cold water. They left my kitchen immaculately clean around the work area and carried away all the old parts. Those three guys worked 7.5 hours, not letting a couple of setbacks deter them, finding a way forward, and left me a very happy customer. They were punctual, cordial, polite, knowledgeable and professional. I'd hire them again in a heartbeat."

"We had an amazing experience working with Sarah our Design Consultant. She worked hard to make sure we were happy. She was prompt every time we reached out with a question. She made great recommendations. We are very happy with our kitchen! Duke our Templator was accurate making for an easy install. Great guy and very professional. Our Installer Kerlyn was awesome. He and his team did a nice job and made everything come together just right. We will be back for all our remodel needs! Highly recommend this team and Classic Granite and Marble!"

"EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them."

"Instant response when called, very pleasant and professional, came out rapidly & on time, fixed item efficiently at great price. Would use again (have used multiple times in past!)"

"No matter how desperate you feel, DO NOT hire this company. In my experience, they created more problems than they solved, they left a colossal mess behind, and they did not keep their commitments. I hired them to replace a pump at a shared well. The day after their work, the pipes from the well to the homes served by that well had no water pressure. Absolute Plumbing told me that one of the pipes must have had a leak, but since they didn't know how to determine which one, they needed to replace all the pipes between the well and several houses for $25,000. Hmm, so two days prior, the pipes were fine, but then after Absolute replaced the pump, all the pipes had to be replaced? Isn't it suspicious that the pipes worked fine until Absolute showed up? But I was desperate. My tenants could not live in their homes since there was no water, and I had moved them into hotels. I paid Absolute $25,000 for the project to replace the pipes. If they had performed average work, I would have no complaints. Instead, they recklessly maneuvered around my property, causing still more damage to the property infrastructure which they didn't fix, and they failed to answer simple questions about the work they did despite telling me they would do so. I asked for a diagram of the pipes they had installed, and they told me they would provide it. After literally 14 documented requests by email and phone with the owner Jerry and other employees telling me again and again they would provide it, I finally got a scribbled picture accompanied by the words, "If you have any questions, let me know." Since the diagram was so crude, I asked questions. "I will look into this and get back to you," I was told. I followed up seven times, but never heard a word from them again. I filed a complaint with the seemingly illegitimate BBB in hopes that the company would finish its conversation with me, but that process did not result in any further answers from this toxic company. And what did Absolute Plumbing leave me with at the property? 1. They cut septic lines with their equipment but buried these instead of reporting them. I only learned of these cuts when tenants reported septic issues, so it was harder to fix since I had to dig up the earth again. 2. They destroyed a french drain by a house even though the tenant had stood at the edge of the house to tell the person with the excavator, "There is a french drain here, so you need to dig this area by hand." 3. Most egregiously, they destroyed the pump house in multiple ways. For some reason they tore the siding off the wall and ripped down the insulation from between the studs on the side where the pipes exited the structure and they never put it back together, but worse, they hit the building with their excavator knocking its framing out of square. I had to pay about $3000 to another contractor to rebuild the pump house. 4. And of course, they left a pile of project garbage on the property. Jerry, the owner, told me the worker who was sent to my property was subsequently fired by Absolute for doing such bad work. But even though that worker is gone, Jerry is still there. Jerry as owner is responsible for the disaster that they caused me. He is responsible for resolving problems caused by his employees' work. You cannot count on him. His approach remains a risk to every potential customer. This company was my nightmare. I provided the above text to Jerry before sharing this review. I also gave him a photo of the pump house wall that was just studs with insulation on the ground. He didn't dispute the facts. He says he helped me the best he could, his team worked after hours on the project, and that the pump house was in bad condition to begin with (uh, so you pull the wall down and leave it that way?)."

"Hired Jody and his crew for a total master bathroom remodel. We appreciated how patient he was with us as we kept going back and forth on what exactly we wanted for months; and Jody came back several times to look at our new ideas and come up with updated estimates each time for us. We decided to turn our giant unused tub into a big double headed shower, and our small shower into a floating makeup vanity area. They were very professional and trustworthy from beginning to the end, the ceramic tile work they did on our new bathroom shower was beautiful. We highly recommend this company."