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"If I could give a negative amount of stars I would. BIRD PROBLEM? BUYERS BEWARE .... We had birds take up residence in our exhaust vent over our range. This company had been recommended by several neighbors so we thought it was a no brainer. They "cleaned" which is blowing out the debris and performed their so-called sanitizing method and 10 minutes after they left I could still hear the birds in the duct work. I immediately called and they scheduled a tech to come back out the next day. He arrived and put the camera down the vent and advised that there was 1 live bird and 2 dead ones. How they can say they "performed" their service is beyond me. You cannot sanitize and clean something when there is still wildlife stuck in the vent/ducts. I had to have another person come to my home and remove the live bird and dead birds. Our entire vent hood is now trashed as it's full of bird droppings and the ducts are covered in bird droppings as well. Their so-called fine print is at the very bottom of the scheduling email in the lightest gray font possible and their "satisfaction guarantee" refund of $50 is a joke. I'll be posting on all social media platforms and providing all of these details to my neighbors that have used their "services" and will never recommend this company to anyone. DO NOT USE THIS COMPANY!!!"

"TLDR: The company refuses to help us with a faulty system that they designed and installed and that we've spent thousands of dollars trying to fix because H&H recently discovered that the previous owner of the house did not pay an invoice to them years ago. I contacted H&H because our system (designed and installed by H&H) is continuing to have the same problem that it has had off and on since we moved in nearly 3 years ago - it overeats or overcools. We could set the temperature at 70° in the summer and will cool to an uncomfortable 63°, and we can set it at 70° in the winter and it will heat to an uncomfortable 78°. This is especially bad in our child's room and the nursery. Since moving into our since November of 2020, we have spent over $4,300 and multiple visits from H&H trying to fix this issue. It's apparently such a complex system that H&H designed and installed that the technicians are unable to fix it after multiple attempts, and it took the owner of the company coming out last summer to actually fix the issue...though the fix made the system extraordinarily loud (we couldn't hear the TV when it w on was on) but we were told that we would have to live with that in order to keep the temperature where we wanted it. It was fixed for a year, but recently started way overcooling again. When I called last week, the admin person, Theresa Hicks, first told me they could send someone out in 2 weeks. Then, it was like a switch flipped and she abruptly said "we can't help you at this time". I was a little confused, but she just kept passively aggressively repeating the phrase "we can't help you at this time" over and over again. I asked her why and she was very cagey and reluctant to give a response, again just continuing to repeat "we can't help you at this time". When I pushed for an answer, she finally said that there was an unpaid invoice on our account. Assuming an invoice had gotten lost in the mail I, asked her to please resend it so we could pay it. She flippantly said "no, you've already refused to pay this invoice!" Well, now I'm really confused because I have no memory of refusing to pay an invoice with this or any company. I told her that perhaps she had mistaken me for someone else and she aggressively said, "no, you refused to pay it. It was you! I remember and I know it was you! Yes it was you! We should never have done a service call for you last summer!" I asked her when this unpaid invoice was from, and she told me it happened in 2019. Well, we moved into the house in late 2020. There we go, confusion resolved, right? Wrong! Theresa Hicks grilled me on the name of previous owner name and continued to complain to me about the unpaid invoice. I asked her, "do you realize that I had absolutely nothing to do with the unpaid invoice that you're referring to? That this was in no way our fault?" She barely acknowledged that it was not my fault, and of course offered no apology for repeatedly wrongly accusing me of refusing to pay an invoice. She ended the phone call by saying, "well I need to talk to someone about this" and said she would call me back right away but of course she never did. So, in summary: - H&H installs complicated systems that don't work - H&H hires and dispatches service technicians who can't fix aforementioned systems (and collects lots of money from customers for fixed that don't work" - H&H's accounting department takes over four years to realize they haven't received payment for an invoice - H&H's accounting system apparently also doesn't create a new accounts when a home is sold to a new owner - H&H's phone receptionist, Theresa Hicks, treats customers despicably, makes false accusations against customers, and doesn't apologize when she is proven wrong -H&H is a family-owned company, meaning most of the people there are all related. So, the phone receptionist won't let you talk to the owner (they both share a last name with each other and with the founders), so there's no accountability. Read other reviews online; we aren't the first customers to be rudely dumped by Theresa Hicks. Save yourself the money and aggravation and go with a competent company who treats their customers with respect."

"Very well!!! Daniel G. was not only there quite quickly after being notified of the need for him, he was very kind and professional. He got my unit back and running quickly and even chatted with me to calm my nerves while he did. I’m a first time homeowner and it’s summer so I was freaking out. He calmed me right down and showed tremendous empathy. They are lucky to have such a wonderful employee!! The next time I’m in need I’ll be asking for him by name!!!"