Approved Pro
Mr Handyman of Richmond
Handyman for Multiple Small Projects, Thermostat - Install or Replace, Thermostat - Repair or Reprogram,
About us
Serving Richmond since 2001, Mr. Handyman of Richmond is a locally owned and operated Class A Contractor. 100% woman owned. A+ BBB rating. The company has served over 15,000 residential and commercial clients in Richmond. Properly licensed, bonded, and insured. Additional services: painting, gutter repairs and maintenance, insulation, dryer vent, switches & outlets, downspouts, toilets, faucets, awnings, garages, molding. Additionally, Mr. Handyman has Certified Aging in Place Specialists on staff who can assess a home and suggest modifications to make it safer and more comfortable for those with challenges due to aging or health. WHAT MAKES THEM DIFFERENT? All technicians are highly experienced professionals with at least 15 years experience and excellent communication skills. They are company employees, not sub-contractors. The technicians are multi-skilled, so one tech can do a variety of things for you. All employees go through drug testing and background checks for your safety and arrive in uniform and in a marked vehicle. For your convenience, billing is done on a time and materials basis with just a one hour minimum for service. Recent awards include recognition from Richmond publications in categories of Best Handyman, Best Class A Contractor, Best Wood Working/Trim, Best Gutter Service and Best Drywall Contractor, as well as the Angie’s List Super Service Award. Call Mr. Handyman Client Concierge at 804-270-7272 to learn more and to schedule an appointment. Check them out on Youtube: http://youtu.be/bYWYDn8TQEQ
Business highlights
Veteran owned and operated
29 years of experience
Services we offer
Handyman, carpentry, windows, doors, wood rot, plumbing repairs & replacements, light fixture replacement, deck repairs, drywall, tile floor & backsplash, caulking, bathroom remodeling, masonry repairs, assembly, picture hanging, window treatment, fascia & soffit, flooring, cabinetry.
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7226 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 2% | ||
| 1% | ||
| 4% |
Showing 1-25 of 226 reviews
Trevor H.
Aug 2025
The pro who came by my house to do the job was extremely professional and easy to talk to. He did a great job and the door is working again.
Dan T.
Mar 2025
Mr Handyman was prompt up front and good to work with.
Michael R.
Mar 2025
Terrible customer service, lack of communication, efficiency and overall quality of work.
Claire D.
Jul 2024
Will not be using Mr. Handy Man again. We were originally quoted a certain amount of money for two days of work. Upon arrival, they realize the quote was wrong and work was much less intensive and only 3 hours worth vs. two days. They still billed us about what we were initially quoted even though the work was way less intensive and time consuming. Getting a fair bill has been like pulling teeth and our final bill is still seemingly unfair and very overpriced. The man who came out to do repairs was very kind and did a nice job, so nothing against him. But financially, this has been an overall negative experience and I do not feel as I can trust this company to charge fairly and do right by customers.
Dorothy R.
Apr 2020
Ok. Nice person. Did not go over quoted fee. Entire job was not timely. Would use again.
Mark O.
Apr 2020
Juan showed up when he said he would, very professional, done in timely manner.
Sylvia T.
Jan 2020
Excellent!
Response from Mr Handyman of Richmond
"Thank you for taking the time to share your comments. We're glad we are able to help you with your home improvement projects and look forward to hearing from you again."
Rossi S.
Jan 2020
We were pleased with the response and repair.
Response from Mr Handyman of Richmond
"Thanks for sharing! We're glad we were able to help with your siding repair and look forward to working with you again."
Hazel S.
Nov 2019
They did a good job. Even though it seemed expensive as it's charged by hour, they worked very efficiently. The work was well done. We were very satisfied. Will definitely get them again.
Response from Mr Handyman of Richmond
"Thank you for your kind words. We are happy that you were satisfied with the service and the workmanship."
Tammy M.
Oct 2019
Mr. Handyman was easy to work with. Technician arrived on time and completed the job to the upmost satisfaction. We will definitely use them for future jobs.
Response from Mr Handyman of Richmond
"Thank you for taking the time to share your experience! We're glad to hear you were pleased."
Catherine S.
Oct 2019
Mr Handyman's technicians always arrive on time and do their work expertly and efficiently. I had a number of things that needed work on and he did a great job on everything. I really like the fact that Mr Handyman will pick up needed supplies at the store for me. In addition to great technicians, Mr Handyman has a great office staff. An all around good experience.
Response from Mr Handyman of Richmond
"Thank you for sharing your comments! Our multi-skilled technicians enjoy doing a variety of tasks for our clients. We are happy to hear you were pleased."
Mohamed G.
Sep 2019
Fine, punctual, and reasonable/
Response from Mr Handyman of Richmond
"Thank you for your kind words. We enjoyed working with you."
J A.
Aug 2019
It was very good. They came the same day and fixed the problem.
Response from Mr Handyman of Richmond
"Thank you for your feedback!"
SPENCER C.
Jul 2019
Not long on back side of house
Response from Mr Handyman of Richmond
"We do try to work as quickly as possible, while also doing the job right! We are glad you were pleased."
DOUGLAS B.
May 2019
It was very good. They did great work. They were on time and professional.
Response from Mr Handyman of Richmond
"Thank you for sharing [Member Information Removed] comments!"
Terry H.
Jan 2019
I put in two requests-for-quote on Tuesday 15 January. Within hours, Mr. Handyman of Richmond responded to my requests--and to this date the other two have not. The description by the telephone receptionist impressed me from the beginning: one company, not a contractor with subcontractors, recognizable to any homeowner and recognized in the industry. I accepted the quote, because frankly I was in a hurry to get the job done. The technician did the first job within hours. This included driving out to buy new doorknobs and deadbolts, plus a key-lockable and re-key-able front-door latch and deadbolt set. At the end of the job I had doorknobs that would stay on without coming off in my hand (as the originals did--twice), and four doors all on the same key. I also had a new deadbolt on the garage door and a front door that I could double lock. While he was here I asked him to see to a seam that had opened in some drywall, and remounting a toilet paper dispenser in a bathroom. The second job he finished in about five minutes; the first he agreed to come back for. On the second day he called his office to have them call me--this because I was too far away to hear him knock. So when I let him in, I suggested now would be a good time to install a wireless door chime and ringer set, and to repair a front-porch fixture I had never been able to unscrew. Note: I suggested these extra jobs; he did not push them on me. Except for my having to make two trips to a nearby hardware store to buy some batteries, he did all the work in record time. And because one of these jobs required letting some drywall mud dry before sanding, he was able to complete all these jobs at very little extra charge--because his company charges by the man-hour and materials, whatever the job happens to be. By using his time effectively and efficiently, I saved. The results are everything I could ask for, and getting all these jobs done is a special boon, particularly since I'm planning a long road trip. If I run across any other little thing that needs doing, I'll definitely call Mr. Handyman of Richmond first. I would recommend them without reservation to anyone having a little project.
Response from Mr Handyman of Richmond
"Thanks for your feedback! We are happy to have helped. Our Client Concierge team tries to be very responsive to all our client needs!"
James M.
Jan 2019
On time as promised, good job.
Response from Mr Handyman of Richmond
"Thanks for taking the time to review us! (The work was actually only $146, not $180, so hopefully that changes your impression on the price. :)"
Astrid B.
Dec 2018
I hired the company for their 4 hours minimum rate + the $75 trip charge for coming out. When the technician came out he informed me that he could not repair the steps to the house or the deck, that it was to extensive for him to get it done . Instead he said he would write me an estimate he charged me $375 on the spot to write an estimate for deck and steps leading up to the house repair. He emailed me an estimate a couple of days later, the estimate he wrote for me was for $4,627.00 for deck repair and like $3600 to repair a few steps leading up to the house. Needless to say I did not go with this company and got the work done at a much lesser price. I get that a contractor can decide whatever high price they are going to charge you, as long as it spelled out before the work starts. But I do not believe it was fair to be charged at total of $375 to write me an estimate. When what I signed up for was 4 hours worth of work( repairs) at $384.00. Which I did not get what I paid for . And paid Mr. Handyman of Richmond $375 for an estimate. The receptionist/ customer service was friendly but would not hire or recommend them again. *Please note a few years ago I did get a quote from Mr. Handyman for free, but think that was from Mr. Handyman from Chesterfield/Tri-cities and that quote was for free and the estimate was fair and compatible, the tech that came out was friendly and professional. Thank you
Response from Mr Handyman of Richmond
"Thank you for your feedback! It has been almost a year since we spoke, and unfortunately it looks like some of your recollection might have faded during that time. Because your rental home is far out of our primary service area, we do have a 4 hour minimum service for that area. Our professional technician had to spend 40 minutes driving to get to your house. He arrived on time and then spent another 40 minutes to get back to our primary service area afterwards. The work was much more extensive than you indicated when you scheduled the service, as you saw from the four large estimates required. As a customer service gesture, the 4 hour minimum was waived and you were only charged for the 3 hours the technician spent at the home. This was not an estimate charge, it was a charge for the labor he provided that day. You paid $363, NOT the $459 you list on this review. We provided nearly 7 hours of total labor to you including: - the consultation by phone with our Client Concierge and later dispatch - the technician driving to your home and back - the consultation you had with the technician - the office staff communicating with the technician about the work, typing up four different estimates, researching the cost of each material, emailing you, following up to answer your questions. $363 divided by 7 hours of labor is about $52 per hour, which is really quite a bargain. We're sorry you felt this charge was unfair, but we cannot provide this amount of time and not charge anything, as we would quickly be out of business. We would not expect you to work for 7 hours for free either. Mr. Handyman is properly licensed, bonded and insured, and pays taxes required by law. We do not recommend homeowners utilize unlicensed individuals working off the books, as doing so carries great risk."
Menthia C.
Nov 2018
Handyman came as scheduled and fixed the problem. I thought I would have to replace the door but the guy said that he could fix the issue I was having. Very friendly, very professional and would use again. He saved me money!!!
Response from Mr Handyman of Richmond
"We are glad we were able to help and that you were pleased!"
Rodney R.
Aug 2018
it took nearly 3 hours to put in a small bathroom door which was highly unexceptible in my opinion...that door should not have taken over an hour to replace even with cutting and planing of the door....so after three hours i stopped the worker and just paid his for the time spent and will put my own last two doors in because as an unexperienced handy man i could get my own door put in in that time or less... well if you charged by the hour i guess milking the clock is job one.
Response from Mr Handyman of Richmond
"The technician you had on this visit was the same one you had about two weeks before and were thrilled with. Our highly skilled technician was on time and got a lot accomplished. You were so pleased with your first service that you requested a second day of service. It does not appear that you took the time to write a positive review about that outstanding experience. On the second visit, that same professional technician got right to work. The time he worked was 2.25 hours. During this time, he set-up power equipment, removed the old door, transported the door outside, mortised the new door, installed the hinges, measured and cut the doorknob hole, installed the doorknob, installed hardware on the door jamb, planed the door to fit the existing opening that was not square, and cleaned up. The time he took to do the work was very reasonable and efficient. He did quality work and was punctual. We try to offer the best service and quality to all our clients. None of our technicians would need to "milk the clock." Not only would that be dishonest and violate our ethics, but it is unnecessary because we have a busy schedule and clients waiting for our service. We apologize that we were not able to meet your expectations. We tried to come to a reasonable and fair resolution with you. Even though our technician had not done anything wrong, as a customer service gesture, $44 was discounted off your bill in an attempt to please you and resolve your concerns. We're sorry that was not sufficient for you, but we think it was more than fair."
Stephen M.
Jun 2018
The handyman arrived on time. He did great work, was pleasant, and very helpful. Would absolutely hire them again!
Norman H.
May 2018
Very well. They fixed the fan and since we had time left on the hour minimum, they installed a shelf.
Response from Mr Handyman of Richmond
"Thank you for sharing your feedback!"
Nancy B.
Apr 2018
Fast, efficient, quality work for very reasonable cost.
Cinda M.
Apr 2018
It went very well. Todd was Professional, On time and polite. Thank You!
Response from Mr Handyman of Richmond
"Thank you for taking the time to share your experience."
Regina L.
Apr 2018
We had to reschedule once due to rain but the company followed up to reschedule quickly. The Handyman arrived on time, was professional and competent. He asked if we were providing the siding, which we had already told the company that we wanted them to provide. The Handyman quickly matched and purchased the siding needed. His work to replace the siding was of good quality and quickly done. On the inside, he quickly fixed three doors that would not close correctly; again the work was done efficiently and was well done. We discussed the ramp and the Handyman promised to get back to us with the cost and design. We are awaiting that information, but it has only been a few days. Overall I was quite pkleased with the quality and efficiency of the work done.
Licensing
State Contractor License Requirements
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FAQ
Mr Handyman of Richmond is currently rated 4.7 overall out of 5.
Mr Handyman of Richmond accepts the following forms of payment: CreditCard
No, Mr Handyman of Richmond does not offer free project estimates.
No, Mr Handyman of Richmond does not offer eco-friendly accreditations.
No, Mr Handyman of Richmond does not offer a senior discount.
No, Mr Handyman of Richmond does not offer emergency services.
Yes, Mr Handyman of Richmond offers warranties.