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"I will preface this review by saying that I work as a general contractor (with regular interaction with mechanical contractors), work in the service and sales industry (as a personal trainer), and am a business owner (yes, three separate jobs in three separate industries). I say the above because I have the credibility to be able to write a review like this. On 10/3/23 I discovered that my AC (an Amana 3 ton, 36,000 BTU, R410a split system) was not blowing cool enough air to meet thermostat settings. As the original installation of the system was performed by Snell Heating & Air Conditioning [on 1/6/12], I decided to use them for the service call.  The technician (Franco) arrived on 10/4/23 within his scheduled time slot. Franco was transparent and clearly explained the process. Within minutes he was able to identify the source of the problem (the evaporator coil within the indoor air handling unit had frozen indicating a refrigerant leak). He presented me with three options: 1) refill the refrigerant at $715 per four gallons; 2) do a leak check to identify the source of the leak and replace the component from which the leak is originating (i.e. the coils at the outdoor condensing unit, the evaporator coil at the indoor air handling unit, or the line sets) for ~$7,000 and possibly higher; or 3) replace the entire system at anywhere from $18,000-$35,000. This is when I realized the 'sales pitch' was going to start. You see review readers, companies like Snell and others (that have been gobbled up by private equity firms and/or larger companies) no longer operate as a 'small local family business' where integrity, honesty, and doing what is best for the customer is the priority. Snell (which was acquired by Horizon in 2020) now operates as a giant selling machine. These types of businesses have large overhead, extensive marketing costs, training costs, fleet costs, insurance costs, uniform costs, IT costs, and much more that all need to be accounted for in their pricing. They simply cannot operate as such a large business if these expenses are not passed down to the consumer...and frankly, most consumers will happily pay it (as is evidenced by the hundreds of positive reviews). However, an educated consumer can be dangerous for these types of companies. Let me expand on what I mean here. For example, R-410a refrigerant costs <$400 for 25 lbs or <$15/lb (Snell is charging close to $200 per pound). An Amana evaporator coil costs ~$600 (Snell is charging close to $7,000). I won't even begin to tell you how much of a markup they are putting on a brand new HVAC system (it is astronomical). It is understood that their prices include installation, travel, warranty, and all of the aforementioned overhead costs, however, within minutes of their departure I found several small residential HVAC contractors that quoted the same items for fractions of the cost of Snell. Let me be clear, Franco was professional, courteous, and patient. He was an ideal employee for this type of business (a commission-based business where sales are the priority). However, the bottom line is this, Snell is part of the new wave of larger residential HVAC contractors where maximizing profit is the most important thing...and, you know what, I get it. As the old saying goes, "don't hate the player, hate the game". This is where we are in America - products/appliances/gadgets/devices becoming obsolete and having shorter and shorter life spans and businesses caring less and less. I am not some disgruntled 'Harry Homeowner' It is simply inexplicable to me that a system that was installed by Snell only 11 years ago (and just out of the ten year warranty period) must already be replaced. My hats off to David Snell and their entire team - they run a well oiled machine but I simply will not pay the type of costs they are charging."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"They did a good job"

"McCrea has been servicing my home unit for 9 years and every service appointment has been timely and informative. Scott has been the technician on-site for this period of time and he is outstanding; knowledgeable, personable, interactive and thorough with his inspections."

"Our AC died last week and the first company provided us 3 replacement options. We selected the middle option ($16,000) and signed the contract, which provided us a 5 day cancellation period. Installation was scheduled for Friday. I solicited other companies quotes using the estimate provided by the first company and all declined stating I needed to schedule an appointment for someone to come out to take measurements, etc. Our inside temperature was 98 degrees. Advanced Environment Solutions provided us an unbinding estimate of $9,600. a better warranty and immediately dispatched a technician to take measurements and install a portable AC unit until the new one could be installed. Our unit was installed Friday. What a bunch of professionals! The team arrived at 6:30 am and were done by 11:00 am. To our surprise, we received a fruit basket from Advanced Enviroment Solutions the following day thanking us for selecting them! Who does is anymore? Hey competitors... Who can top Advanced Environment Solutions??? Need your system serviced or replaced? Advanced Environment Solutions gets our vote!"

"I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running—without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac’s thorough and knowledgeable work."

"Steve and Matt were both professional and personable. They were on time, went straight to work and cleaned up well afterward. Really appreciated their hard work and willingness to explain the process, including government and local utility requirements. Also appreciated their willingness to work with me and help me stay within my budget. Would definitely hire again."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"Sam is very friendly and understanding, ensuring that every step in the process was done correctly, and even did things that he didn't have to do, but he did anyway. He really went the extra mile for me. He's been doing this for a while, so if you're looking for experience, this is your guy. Great technician, highly recommended."