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"Super helpful"

"Mr. Appliance did a professional job from start to finish with the installation of my new cooktop. They offered a great deal of flexibility in scheduling around the holidays. In addition, they removed the old range and replaced it with the new one quickly, carefully and cleanly. I would use them again."

"Our 5-year-old refrigerator quit working on Sept. 29. We called Matt's Appliance Service. Matt came on Oct. 4 and diagnosed a failed compressor. For this we paid $100 and were given an estimate of $700 for the compressor and $400 for labor. We were told that there was a 90-day warranty on the replacement compressor. Matt returned to replace the compressor on Oct. 21 for which we paid $1,271. The refrigerator still did not work. Matt installed a second compressor in late Oct. or early Nov. to no effect. A third compressor was installed by Matt on Nov.15, which also didn't work. On Nov.18, a different technician from Matt's came to check on the compressor and said that there was nothing he could do, but that he would talk with Matt and we would be called the next day. We heard nothing from Matt's for the next two weeks in spite of our almost daily phone calls to voicemail. We sent Matt's an email on Nov. 30, asking for a response and noting that according to our owner's manual, the original compressor was covered by a 10-year manufacturer's warranty. We eventually got a call from Mary in his office on Dec. 3, to say that Matt had decided to “step away” from our problem and that we would be given a $500 refund for the original compressor since it was under warranty. As we had not been provided with any written bill or invoice at any time, we don't know what portion of the $871 we had paid for parts was for the compressor, but $500 seemed low to us. We called back later that day and left a message requesting an invoice listing all parts and their costs so we could see if $500 was reasonable. We have gotten no reply since then, despite numerous phone calls and emails. We eventually called Sears to see if our refrigerator could be repaired. When the Sears technician checked our refrigerator, he noted that there was no freon in the system, and he could not find a leak. Apparently it had not been refilled when Matt last worked on it. In addition, the system had not been flushed out to clear the debris from the failure of the original compressor. There was an obstruction in one of the tubes carrying coolant to the freezer. The technician repaired our refrigerator and it is working fine now. The cost of this repair was $905. We understand that Matt went to considerable trouble and expense in his unsuccessful attempts to repair our refrigerator, but we paid him $1,371, and our refrigerator still didn't work. Even more exasperating and disappointing is the continual lack of response from a legitimate local business! Added to our frustration is the fact that when working on the refrigerator, he damaged with his tools our floor and cabinet around the appliance. All we want from Matt's at this time is an itemized invoice showing what we were charged for all parts and labor and a refund of what we were actually charged for the replacement compressor. It is now March, and we still have not heard anything from him. We have complained to the Better Business Bureau and to the Virginia Attorney General's office who have tried to contact the business, but Matt's has not responded to them either. We definitely would not recommend Matt's Appliance Service to anyone!"