Peabody Residential

Nathan did an excellent job of communicating with us and our tenants to renew the lease.

We have worked with Nathan T. for at least the last three years. Nathan T. has always be extremely courteous and responsive to our request. We really appreciate all the work Nathan T. does on our behalf and know that he is always working to make sure we get the most out of our property.

Peabody has been great to work with on our condo. We had the listing up quickly with lots of response and quickly closed on a new tenant from the start. They have promptly responded to all requests and questions we had with our first rental property. We now live out of state and we are confident that our property is in great hands. Multiple renewals later and we're still impressed with the service Peabody has provided. Our recent renewal with Nathan in 2021 was a breeze, the process couldn't have been easier for us or our tenant. We look forward to using Peabody for years to come.

The experience with Glenn and Kelly from Peabody Residential has been excellent and flawless. It's been easy and straightforward making the entire process of renting our house much less stressful than I anticipated.

Peabody and Glenn. Excellent service.

Despite some small issues with the initial onboarding process, my overall experience with Peabody property management has been positive. Communications are timely and efficient. Nathan T has been professional and helpful.

Top-notch professionals. First tried Peabody after being gravely disappointed with another property management service. I was so impressed with Peabody that I brought them a second home, and they have surpassed even my elevated expectations: Attentive, fast, efficient, good communication, great results, solid tenants, an outstandingly-negotiated lease.

Very smoothly! Nathan followed up promptly, only one email required, and we signed digitally so all health protocols were in place! Appreciate how easy Nathan made it for us??????

Nathan T. facilitated the lease renewal for a condo rental. It started out as routine but evolved into something more complex and required a lot of communication with the tenants. Nathan was friendly but business-like, efficient, and the lease was signed within a week.

Peabody offers excellent lease management services. All services online and automated. Prices can be high, but service is stellar. Nathan T. has worked with me and he is very responsive and provides a high level of customer service. I would recommend.

Peabody Residential has been managing my property in Arlington for over 8 years and I couldn’t be more pleased. Their team has kept my property steadily occupied by tenants, inspected and maintained following the industry’s best practices, and rent timely paid. With the arrival of their operations manager, Kelly, who will manage your property like it was her own, my confidence and peace of mind sky-rocketed. Kelly’s dedication and professionalism are a blessing to have for absentee landlords like me. She has navigated us through anxiety-filled waters—including difficult tenants and unexpected problems with our unit requiring time-sensitive repairs—with reliable communication and patience, holding our hands when we needed it most. It’s a blessing to have Kelly and the Peabody team on your side. I couldn’t recommend them more. Thank you, Kelly, for all your hard work!

They do a great job! Things improved dramatically when Peabody started managing my Mom's rental property. The property is always rented, and to good tenants who pay the rent on time, and keep the place nice. They are also great at scheduling any repairs that need to be done.

The process to rent my townhouse was smooth and communication with all staff members to include Danielle, Nathan, Glenn and Debbie was great. Would definitely recommend.

It went well. They provided a status of how many people saw the house, how many were interested, how many submitted applications and kept me up to date on things

Besides the non-return of my deposit, I have experienced numerous issues dealing with Peabody. I have tried calling numerous times to Peabody with no response, left messages and call never returned. The only time I was able to get through was by masking my number. The answering service states that the calls are recorded and reviewed, not sure by whom, the owner and CEO don't care about customer service, if they did, I would not be writing this letter. Other issues experienced: Basic basic rental agreement is predatory in nature regarding dealing with tenants; excessive fees for rent paid late, maintenance calls, etc. Peabody never came to the residence to provide assistance, conduct inspections, etc., just a rent collector. Regardless, it's up to you to them to fix these excessive issues with poor customer service. The BBB has numerous same complaints against Peabody for the same issues.

I was originally on the fence about hiring a property management company, but in the end, I'm glad I did and I'm glad I went with Peabody. They have an excellent track record and I can see why. The two services I use(d) from Peabody are tenant recruitment and property management. As for tenant recruitment, when I first decided to rent out my place, I tried to look for tenants myself and it turned out to be time consuming and fruitless. For what I believe is a reasonable price, Peabody sends in a photographer, writes up an amazing description of your rental property, and posts it to all the major MLS listing sites to get your listing to the front of the line. I can't thank Glenn enough for his writing prowess, thoroughness, and prompt distribution to the MLS, which is why I'm convinced I had multiple applicants within hours of posting my listing. I requested a bit more in rent in comparison to the comps surrounding my property, however, due to the quick posting, wonderfully written description, and great photos, I was able to get what I asked for in rent, and have wonderful tenants to boot! The reason my tenants were so great, and what I think the most valuable part of the tenant placement service that Peabody offers, is the background checks. They are VERY thorough, and you can rest assured the tenants they find for your have been well vetted. They weeded through a lot of applicants with questionable rental history, that I'm sure I would have missed had I been trying to rent the place myself. Nathan was quick with applicant information and follow up, and very patient handling all of my various questions, coordinating move-ins, move-outs, forms and a lot of other items that would have taken a lot of time to follow up on, had I been trying to rent my property out myself. The second service I use with Peabody is property rental. This is a GREAT value if you ask me, and I could not be happier with this service. In a world where people don't often remember what good service was, Peabody is restoring my faith that some people still believe in great customer service. Kelly always helps me with patience and kindness for any issues that pop up with my property or tenants. At times I feel as if I'm the only client they are dealing with because Kelly is so prompt and accurate with her responses. I had a few issues arise with my place over the years, and Kelly has always worked with me to make sure that the tenants are happy and satisfied. Kelly organized all the forms my HOA required, made sure my tenants were compliant with regulations, parking permits, pool permits, and is very forthcoming with updates, even it meant delivering me less than ideal news (my AC broke). If the service department gets backed up, she steps in without delay to make sure any problem is fixed to both the owner and the tenant’s liking. The contractors that Peabody uses to fix minor issues that may pop up in your rental provide quality results and are reasonably priced. I definitely do my research when looking for contractors, and Peabody’s staff always seems to come in at a lower price than I can find on my own, and as I mentioned before, provide excellent results. In closing, I can without a doubt tell you that my experience in renting out my place would have been a lot worse without using Peabody. For the time I would have had to spend fixing issues the tenants had, finding contractors, coordinating inspections, when to be at the property to let people in, background checks, setting up a lease, following up on the lease, posting my rental (you get the idea), the price of their stellar customer service and the convenience of having everything taken care of is WELL worth it.

Nathan T had done an excellent job helping to get the lease renewal went smoothly.

surveying other companies, finding out that this out best fit our needs. Especially thanks to Nathan T, who's always doing an outstanding job responding to our inquires in the most efficient way. Excellent customer skills for best outcomes. Highly recommended.

Nathan and the rest of the team at Peabody have been very helpful in maintaining my property, I appreciate all of their assistance; they've been courteous and responsive.

Excellent! Peabody is an outstanding property management service. Every interaction was professional, and their transparency and competence throughout the management process was a breath of fresh air compared to the previous company we were working with. They were responsive to our concerns and questions, and I never worried about how they were handling the tenant relationship and taking care of the property. Would highly recommend and would gladly use them again.

It was very professionaly done well before time.

Went well. Quick response and the posting is up quickly

I've been using Peabody for about nine years to manage my rental in the DC area. Since I don't live in the area, Peabody has done a great job managing my home as a rental. Nathan in particular recently helped me keep my home rented and the lease renewal was fast and easy.

I'm only just starting to work with Peabody Residential, who will manage this rental for me. First job: Make a listing. Glen C. in Client Services did most of the heavy lifting but he worked with me on tweaks and was VERY patient with me, an old lady (70) who has never done this before. I've been managing it on my own but I'm done now. After working with Glen I feel confident the rest will go smoothly.

I was very pleased with Nathan’s efforts in facilitating an annual lease extension between my tenants and me. Very efficient and effective. Especially in these challenging economic times, his timely action helped both parties gain certainty in living arrangements. I couldn’t be more happy with Nathan’s help!!