Get matched with top window shutter pros in Damascus, VA

"The customer service from choosing the window treatments to having them installed was excellent. The communication was always prompt and professional. We would definitely recommend their services."

"I thought they did a good job and offered some great options for me."

Universal Window & Siding has been in business for 16 years with over 30 years of experience! We specialize in all your home improvement roofing, window, and siding needs. We guarantee you a job well done! We strive to exceed the homeowner's expectations each and every time, and get the job done the way you want it. We work in a timely fashion and always pay attention to detail. Proudly serving Kingsport & surrounding areas. Free estimates. Call today!

"I own an 90-year old historic colonial high school turned into a bed & breakfast. The windows were neglected over the past 20-30 years and in serious demand of work. Modern day window contractors were not going to understand this job. It's very difficult to find a contractor that will come through on a promise and has the skill to do as they boast. The day that Grady stepped into my 90 year-old home that needed historic window restoration, he became a part of the house. He knew exactly what had to be done. More importantly, he understood my expectations. These windows needed special attention. There was a level of detail required that not any expert would be able to handle. Grady took the time to learn their needs and stayed on the job until it was to my satisfaction. He even reworked an entire window just because I didn't like the way that it looked. Grady truly showed expertise with his ability to work on such a delicate job and even taught me a few things about historic window repair. He replaced broken antique glass with one just as aged and just as historic. If a window had to be completely rebuilt beyond his solid estimate, he did it without any complications to my budget. My windows are not only restored, but they are literally brought back from the past. Any enthusiast will appreciate the lint-seed oil, putty, and antique glass that was all restored to perfection. It was a pleasure having Grady work with us. He even stayed in the house at times to make sure he was available for the job. In fact, we're going to rename the room in which he stayed to "Grady's Den". Thank for bringing character and craftsmanship to my investment!"

"The installation of the new windows went ok. Only complaint I had is that the color selection was limited, and the white I had to select did not match the off-white of the window trim."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Owner/operator John Rife is a top notch contractor who employs first rate employees to get the job done. In my basement, I had a concrete slab floor and two old, drafty windows that needed replacement. I wanted him to put down a nice Cali Bamboo floor and add new Anderson windows. When he came to give his initial estimate, we talked at length about what the job entailed. He answered my questions, however ridiculous, with a direct honesty that was refreshing. John gave me the price estimate that was fair: not as high as other contractors with whom I spoke but not as low as others either. What made him our pick was that I felt that based on our conversations, I could trust him to do the job on time and on budget. I am happy to say that not only was the job done on time, the price did not go up along the way. How often does that happen? In two days, John's employees, Chris and Edward, worked diligently to get the job done. They must have done more than a few jobs together because, except for the occasional work related banter, they hardly spoke. They would arrive at 8am and leave by 4pm and work for the entire time. If not for the intermittent sound of a power saw, I would scarcely have known they were down there at all. When on the second day their work was done, they packed up and left without me having thanked them for a job well done. If you are reading this Chris and Edward, you did great. Thanks! I will definitely be calling Rife Remodeling and Flooring for future remodeling projects. Thanks again, John."

"Was given a two hour window and the provider came about an hour and 15 minutes into that window.  He did the job professionally and in a timely fashion.
"

"Great service and install. Ended up ordering new windows a few months later."

"After I approved the drapes, I was sent an invoice for $700. I paid the invoice. It's been over a year and despite numerous emails (over a dozen) with Amanda Zettel of Homemade Design, I still have not received the drapes or a refund. I was very satisfied with all of Homemade Design's work up until this experience."