Get matched with top flooring contractors in Broadway, VA

Premier Home Pros delivers high performance luxury vinyl plank and tile flooring designed for real life. Our commercial grade products bring the look of hardwood or stone into your home with waterproof, scratch resistant durability built to handle pets, kids, and everyday traffic.\nWe provide a white glove installation experience that includes same day furniture moving, expert installation, and a clean jobsite when we leave. Our certified team respects your home and ensures a smooth, stress-free process from start to finish.\nAll flooring projects are backed by an industry leading warranty for long term peace of mind.\nIn addition to flooring, we specialize in full bathroom remodels, installing beautiful bathtubs and showers in as little as one day. Schedule your free design consultation today.

"Love my floors but the customer service does not exist with this company....I had too make numerous phone calls to this company without a return call or any empathy whatsoever for the issues I experienced....Once they have your $$ which is as soon as the contractor walks in the door before they do anything I had too chase them down too get my job complete."

"Bill Martins Flood Crew is excellent. In December, just before Christmas, my finished rec room flooded when my sump pump failed--soaked carpet, cardboard boxes, books, furniture with sewer water. I thought I would not find anybody this time of year to help me. But I called Bill Martins from Flood Crew, and he came out right away. He looked at the basement and gave me an analysis of my damage on the spot. He was wonderful. He took care of getting detailed estimates to my insurance company and then made arrangements for me with all the needed specialists. First, I wouldn't have known where to start, and second I wouldn't have had a clue whom to call. I needed crews to remove the carpet, cut out drywall all around to dry it out, check for mold, test for asbestos, and then remove everything. And, of course, fixing the sump pump, installing flooring, putting everything back, and lots of details in between. All of this obviously can't be completed in a week or even a month. My work was not the only project that busy contractors had. My situation was far more complicated than I thought it would be. Ultimately, it took four months, which I thought was very reasonable. And the result is so beautiful--no corners cut, no putting up with mediocre results, all this for the same price and time or less than others quote. Be patient. Be flexible. Talk with Bill about the results you want. Listen to suggestions. Your results will be beyond anything you thought was possible."

"Everything seemed fine until the crew arrived. They were late, but the scheduler did call about 45 minutes after the arrival time to let me know. The minute the leader stepped into my house, he began complaining that the job was not as he was told, and then began quizzing me all about the communication I had with the scheduler. I had to tell him the details given to me about the estimate. He then told me that he would have to charge extra to move some of the furniture (not what the scheduler had said). He then demanded that I show him the emails exchanged with the scheduler, as if I had been lying to them. The complaining made me so uncomfortable, that I told him to leave if he didn't feel he could do the job. He said no, that he would do it, but then went outside to call the scheduler himself. We proceeded to move most of the furniture ourselves, just to expedite the process. I then received a call from the scheduler, who hinted that I had mislead her as to how big the rooms were, although I had given her actual square footage specifications. She finally said ok, they would do the job as agreed, but that they had to do some extra space in a hallway, and had to charge an additional fee. At this point, I was stuck, as the crew had already begun working. The bottom line is that the work quality itself was good, but the level of professionalism was poor. Customers should never be pulled into internal disputes, and inadequate job scoping is not the fault of the customer."

"They didn't vacuum when they fixed the carpet."

"Excellent work! Very satisfied with finished product."

"Work was scheduled quickly. 2 rooms stretched and cleaned in 2 hours. Looks great, fair price, highly recommend."

"Decided not to do the work"

"Absolutely fantastic work! Smith's remodeling repaired my fence and deck, then power washed and stained them. Everything looks brand new. Highly recommend!""

"Timely and came in with a fair price."