Get matched with top flooring contractors in Broadway, VA

"Love my floors but the customer service does not exist with this company....I had too make numerous phone calls to this company without a return call or any empathy whatsoever for the issues I experienced....Once they have your $$ which is as soon as the contractor walks in the door before they do anything I had too chase them down too get my job complete."

"Sentri Homes provided the most professional flooring service I’ve ever had. The LVP installation turned out absolutely beautiful, and I was amazed at how quickly everything was completed without sacrificing quality. The crew was fast, accurate, and extremely detail-oriented from start to finish. Everything was installed cleanly, precisely, and with real craftsmanship. The entire process was smooth, efficient, and far beyond what I expected. I would absolutely recommend Sentri Homes to anyone needing flooring installed."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"Bill Martins Flood Crew is excellent. In December, just before Christmas, my finished rec room flooded when my sump pump failed--soaked carpet, cardboard boxes, books, furniture with sewer water. I thought I would not find anybody this time of year to help me. But I called Bill Martins from Flood Crew, and he came out right away. He looked at the basement and gave me an analysis of my damage on the spot. He was wonderful. He took care of getting detailed estimates to my insurance company and then made arrangements for me with all the needed specialists. First, I wouldn't have known where to start, and second I wouldn't have had a clue whom to call. I needed crews to remove the carpet, cut out drywall all around to dry it out, check for mold, test for asbestos, and then remove everything. And, of course, fixing the sump pump, installing flooring, putting everything back, and lots of details in between. All of this obviously can't be completed in a week or even a month. My work was not the only project that busy contractors had. My situation was far more complicated than I thought it would be. Ultimately, it took four months, which I thought was very reasonable. And the result is so beautiful--no corners cut, no putting up with mediocre results, all this for the same price and time or less than others quote. Be patient. Be flexible. Talk with Bill about the results you want. Listen to suggestions. Your results will be beyond anything you thought was possible."

"Everything seemed fine until the crew arrived. They were late, but the scheduler did call about 45 minutes after the arrival time to let me know. The minute the leader stepped into my house, he began complaining that the job was not as he was told, and then began quizzing me all about the communication I had with the scheduler. I had to tell him the details given to me about the estimate. He then told me that he would have to charge extra to move some of the furniture (not what the scheduler had said). He then demanded that I show him the emails exchanged with the scheduler, as if I had been lying to them. The complaining made me so uncomfortable, that I told him to leave if he didn't feel he could do the job. He said no, that he would do it, but then went outside to call the scheduler himself. We proceeded to move most of the furniture ourselves, just to expedite the process. I then received a call from the scheduler, who hinted that I had mislead her as to how big the rooms were, although I had given her actual square footage specifications. She finally said ok, they would do the job as agreed, but that they had to do some extra space in a hallway, and had to charge an additional fee. At this point, I was stuck, as the crew had already begun working. The bottom line is that the work quality itself was good, but the level of professionalism was poor. Customers should never be pulled into internal disputes, and inadequate job scoping is not the fault of the customer."

"They didn't vacuum when they fixed the carpet."

"Great ! Excellent results , clean and professional ."

"Work was scheduled quickly. 2 rooms stretched and cleaned in 2 hours. Looks great, fair price, highly recommend."

"Decided not to do the work"

"Scott Smith is a knowledgeable, skillful builder who has very high standards of performance for himself and his team. When I called to ask about his availability, he called back in a very timely manner, and we were able to set up an appointment in the same week. He was easy to talk to, he listened closely and communicated clearly about the work he would do and the cost of the the projects. His prices were fair. He also made it clear that he would be sure the job was done carefully and to my liking. The projects he completed included powerwashing and staining my deck and stairways leading to and from the deck. He also repaired some damaged drywall in the laundry room. I am very pleased with his work, and I highly recommend Scott for any building projects."