We purchased a 40-hour package and were told that instead of getting 1 carpenter for 40 hours, we would get 2 carpenters for 20 hours. This was OK, because it can be very helpful to have a 2nd set of hands on certain types of work. However, we recognized that this meant that we would likely be getting more like 1.5 carpenters, since there is a tendency for one person to stand around and talk and do small things like deliver tools to the other person. It can speed up the first person's work to an extent, but it can also slow them down if it's a distraction. Either way, you aren't likely to get 40 hours of labor this way. We were OK with that but prepared ourselves to be a bit more vigilant about ensuring that the team wasn't openly wasting time. Unfortunately, what we ended up with was 1 skilled carpenter and 1 apprentice moving at an inexplicably slow pace. As just one example, I was on the phone with the project manager one morning about problems with the work, and the team came into the house right at the end of our call. The project manager called the senior carpenter right after we hung up to relay what the project manager and I had discussed. They were on the phone for almost an hour. 30 minutes after that, I went down to check on things, and the only work that had been completed over the previous 1.5 hours since they came in the door was the hanging of a single 3-foot x 18-inch piece of drywall on the studs. And their tools had been there over night, so there was no time spent on retrieving tools from the truck, either. The project manager called me again right after I finished checking on things, and he wanted to charge me for 3 hours of labor (1.5 hours x 2 workers) -- all to have a single 3-foot x 18-inch piece of drywall screwed in. To make things even worse, the work of even the "senior" carpenter was unprofessional in quality. The kicker for me was that the team didn't show us the things that they had constructed poorly or the things that they had damaged by mistake -- instead, they told us they were done and hoped we wouldn't notice. They had done things like accidentally drill holes to put the door knob on the wrong side of the door, recess some of the hinges incorrectly and then not recess other hinges at all, attach the door stop crooked and in such a way that the top of it stuck out beyond the frame, etc. And it did take us a few hours to notice these things. Before we even got to these quality and quantity issues, the team did other things that were disappointing. The week before the work was scheduled, we sent the team a full write up of all of the tasks that we needed to have completed with detailed instructions (like which side of the door the thumb lock for the deadbolt should be on) and a full list of materials that we had bought in advance. We explicitly asked if there was anything on the materials list that we were missing. But the team didn't review it until they arrived and didn't reference the detailed instructions as they went. Right off the bat, there were a few small items that we were missing that we had to run out to the store to get. Plus another trip later to get more studs for fear of running out, which didn't happen -- we had too many. Although I don't mind being extra cautious -- just the 2 separate additional trips that we tried to avoid by sending a full list in advance. And the under-stair closet door that they installed was made by cutting a door in two. We have another under-stair closet door that was done in the same way that we showed as a reference point. Since I didn't specify an exact height for the door, I thought that the carpenter would just cut this one to be visually similar to the other one. (It couldn't be the exact same height as the other one, because it was being placed closer to the bottom of the stairs than that one) but the other one has a standard base margin below the panel and then a thinner margin to the left right and top of the panel. That's in keeping with the style of all the other doors in the house. But instead, the carpenter cut it so that it has a wider margin at the top than at the bottom and 2 thin margins on the side. Having a wider margin on top than bottom makes the door appear visually to be upside down. This is an aesthetic matter that I probably should have been smart enough to be very specific about. But it also seems so basic to me to look at the other door and also to know that things appear to be upside down or "top-heavy" when you put a larger thing on top of a smaller thing. Or at least, he should have asked us to verify our preferences when it came time for that task. The not-asking about our preferences issue happened several times, even though we arranged to be on hand and available for questions the whole time they worked. That continued to be a problem even after I mentioned it to the project manager after the upside-down-door situation. Both team members and their manager were very friendly and didn't *want* to do a bad job in terms of quality, quantity, or communication. Unfortunately, they weren't able to do a professional job, and they made us find out the hard way and then fight to correct the situation. They did fix the aspects of the work that I felt were the worst, and they did give us a chunk of our money back. But the process delayed our renovation and caused us a lot of stress and lost rent for our extra rooms. All in all, it took 2 weeks and 50+ hours of them being at our house for them to accomplish the following tasks: 1) frame and install a new door in a hallway -- 3 foot wide x 8 foot tall wall with door; 2) build a short partition wall under the stairs to divide the space (3 foot wide x 4 foot tall); 3) cut, frame, and install a short closet door under the stairs -- 30-inch x 3 foot tall door. No priming, painting, drywall finishing, trim caulking, etc. I really expected this work to be done in about 16 hours by a skilled contractor -- or 8 x 2. We had a lot more planned for them to do and had to go out and find others to pick up the rest of the work. Scheduling them delayed the project further, of course. So, even though they are nice guys and gave us back some money, we still paid too much, took too much time, incurred too much delay, suffered too much stress for it to be anywhere near worth it. I would not recommend them.