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"Didn't show up to scheduled appointment to give an estimate. Did not call to explain why."

"Hired All-In-One to put on a roof a roof on the back side of my hour in October, 2015. The roof had been replaced in 2010, but it has started leaking on the back side of the house. The company who had put the roof on in 2010, had went out of business. The work done by All-In-One in October, 2015 was great. Problem solved. The project manager was fantastic and very responsive. Fast forward to March 2022 and a little background on my house. I have a log cabin. It is all wood, including the roof and support beam that runs the whole crest of the roof can be seen from the inside of the house. It has cathedral ceilings and does not have an attic. The first part of March, a leak started over my stairs leading up to the second level of the house. I set a date for the AIO project manager to come out and take a look at the problem. The date came and went with the manager apologizing for not being available. Set a second date. The next date the manager showed up and looked at the problem. I asked if the previous project manager still worked for the company. I was told no. An inspection continued and the new project manager told me this company had worked on log cabins in the past without any trouble. The estimate was provided and I agreed to the work to be done, but wanted a list of materials. I was told I would be given it when the crew arrived to begin work. A couple days before the work was to begin, a delivery of the materials came. It included a ridge vent. This type of hour CANNOT have a ridge vent because cutting into the peak of the roof would be cutting into the support beam. I called to protest the vent being installed. Also, it seemed to me like an awful lot of shingles and nails for this project. The work began with another layer of particle board to provide additional protection on the roof and no vent. The roof was installed. I anticipated no problems and was told everything looked great. I had to have 2 hip replacements this year, so climbing on top of the house at that time was almost impossible and I had to take their word for the great work. To make a long story short, the work was terrible. There was never a problem with leaking around my chimney and sky lights, but after this roof was installed, I had rivers of water in an ALL WOOD HOUSE. Water and wood do not go together. I called MANY times about the leaking problems and was told the problem had to be with the chimney. A friend of mine who is 88 years old and had put on roofs for many years came over to evaluate the problem. He crawled on top of my very steep roof and saw the problem immediately. He said when the new particle board was put on, it made little room for flashing. So, AIO tried to use aluminum in hopes of diverting any water without putting the flashing flush against the cement of the chimney. They put the aluminum one the decorative stone. Also, we wrapped the chimney with a tarp to PROVE water was not coming in through the chimney. After MANY calls and LOTS of caulk, it still leaked. I knew it would never be fixed by this company, so this year I found a company that had 40 years of experience and came out to evaluated the problem and told me the same thing my friend told me. They should have cut some of the decorative stone to get a flush bond to the cement. I have had multiple hard rains after the fix and not ONE leak. I had a five year warranty with this company, which if you read the fine print of the contract, means nothing. Also, the extra material for this job, including the ridge vent, were loaded up and taken away. I have to wonder if the vent and extra material were taken to another job and the residents were charged. I WILL NEVER HIRE THIS COMPANY AGAIN."

"We needed a substantial remodel on our SML house. Bob Riddick Home Services (BRHS) has done work on our roof since before we purchased that house; including some minor repairs and a softwash to enable a few more years on the roof before we bite the bullet and go for a new roof. When we decided to begin the remodel, we simply choose BRHS. We didn't bother with multiple quotes because BRHS's reputation was solid gold. It still is. Our Project Manager, Tripp Parker was not only knowledgeable, professional, and punctual, but he has great patience when working with a sometimes difficult customer (me). He was invaluable! I was given a lot of leeway concerning products and materials that I wanted to use and as such, often made decisions that involved plan changes. For example, I moved a wall and wanted a Barn Door that was more than 120-inches. I couldn't find anything that I liked, so Tripp had one "built" for me. I love it! Tripp's Number One, Shawn Jolliff was experienced, professional, creative, and unflappable! Doors, floors, and windows sometimes don't play well together, but Shawn would finesse them and make them work together. Phase 2 is going to begin this year and we will certainly use Bob Riddick Home Services again."

"Getting the estimate and doing the work was placed on a long schedule due to heavy business sector traffic. But they actually came earlier than scheduled to do the work. Did it efficiently. I don't expect to have leaks in this spot again!"