Since my ring is quite expensive but needed to be resized, it was difficult to find a trusting jeweler and decided to check out Angie's List for reputable jewelers. Based on the overall ratings and the large number (23) of customers' positive reviews, we chose Benchmark Jewelers. We are THRILLED the reviews were accurate and Tony, the owner of Benchmark Jewelers is extremely knowledgeable, professional, welcoming, and passionate with the quality work he puts into repairing jewelry and he takes great pride in his work. The minute my husband and I walked through the doors, Tony, the owner welcomed us into his store. The first thing Tony did was to look at my ring and checked for loose diamonds and rubies that sit in the channel band. He showed us that the diamonds on each end of the channel were loose and could fall out which you could see once he pointed them out to us. He said he can reset the loose diamonds in the channel and then he measured my finger to resize the ring band. Since it is a very expensive ring, we asked Tony if he could do the ring in front of us because we have heard horror stories that a jeweler can easily swap the stones for a lesser quality. Tony said he could not do the work in front of us because with Christmas holiday coming up, he is very busy since he is the only person who actually does the repair work. However, he did reassure us that he is fully insured and (we were also insured) so we took a chance and left the ring with Tony for resizing as well as securing the loose diamonds in the channel band. He said he will expedite the work and we could have the ring back within 4 days. Tony called us later on the same day after we left the ring off with him and said "since he was not as busy as he had anticipated" he was able to resize the ring band and tightened the channels so that the loose diamonds now can be secured. We went back to Tony's store the next day and we could not believe the incredible work he did. WORK DONE: resized the ring and it fits perfectly on my finger, secured the diamonds in the channel, with the ring band that is now a tad larger, Tony was able to copy the ridges to the other ridges that was on the original band so it looks like the ring was never resized - fabulous workmanship!! The ring looks brand new and all the diamonds & rubies are now secured inside the channel band. How did it go???? - BETTER THAN WE EXPECTED!!!! THANK YOU TONY!!! We highly recommend anyone who is looking for a trusting jeweler who understands and knows how to repair jewelry. The price was reasonable and I am now able to wear my beautiful ring.