ATLANTIC APPLIANCE SVC

Carl and another technician arrived promptly and diagnosed the problem with my Sharp drawer microwave. Unfortunately it was beyond repair. He assisted me in selecting, providing and installing a replacement. It will be installed the next day. Very pleased with Atlantic's work and professionalism.

unknown

First visit, we were told the unit had to be descaled. We had already descaled it, but he did it again using another of our descaling tablets. He charged us approximately $100 and left. When we tried to use the unit, it did not heat properly, so we called for service again. This time, the serviceman told us he had to contact Miele because he needed some computetized information that could help him determine the problem. He left saying he would call us back once he contacted Miele. He never called. We called twice before we got him to come back. Once he came, he told us we would probably need a new steam generator. He unplugged our machine and took it with him. When he returned with the machine, He said he souldered a diode and replaced the cord. He did not say he replaced the steam generator. He said the cord had been plugged into a 110v outlet. The machine required a 220v outlet. Apparently, the electrician who originally worked on our new house put in a 110v outlet. When he tried to connect the steam oven, he removed the plug from the end of the cord and replaced it with a 110v plug. Terrible thing for the electrician to do, but since our unit wasn't heating to capacity we believe the outlet/plug should have been the very first thing the serviceman should have checked. He then presented us with a bill for over $800. We will never use this service again. According to him, we have approximately $50,000.00 worth of high end appliances in our home. In the future if we need a repairman, we will drive our appliances to the miele-approved appliance repairman in Richmond if we have to.

The service was good.  The staff was helpful.  They couldn't come for at least 4-5 days before they could get here; but they came when they said they were going to, so that was good.  They left the area clean and fine.  The door was fixed perfectly.  We had another problem and he kind of blew it off.  I asked the question about the pot in the dishwasher and they said it was altogether a different thing, and they didn't even care to solve the problem.  It is easier to use someone one knows that finding someone new.