Get matched with top pool and spa technicians in Bedford, VA

"My pool deck was a sunken mess. American Concrete was able to make my pool deck completely level again. No more tripping hazards for my grand babies!! Would use them again in a heart beat."

"We used Aqua Pros to put in a new liner and resurface our pool steps. At first the customer service from the sales rep was great (when trying to get our business). The step resurfacing took place June 21st. I reached out about areas needing to be touched up and was told he would be back in touch. After 5 days I had to reach out again to follow up as I hadn't heard anything. Then June 27th the liner was put in and the second coat was done on the steps. There were still two areas we noticed the next day when it dried that looked like they scraped something across it. The service guys also poured the dirty sand water and liner pieces into my garden bed and left the junk there for us to clean up!! They also had said they would schedule the water hauling company to come back the following week to fill the pool the rest of the way up. I again reached out and I was told the service manager would reach out about the garden bed and steps. They also said they were trying to get the water company back out. After two more weeks we got someone else to fill up the pool with water bc at this point it had turned green bc it wasn't high enough to reach the filters. This caused us over a week of dealing with having to get the chemicals balanced right to get the pool water to normal levels and clarity. They tried to say the service guys were given "the thumbs up" on the steps even though we weren't home when they finished them. My husband saw them while they were working and gave a generic "it's looking good", so I guess they tried to use that as the all clear. He had then left to go back to work while they continued working on the steps. Several more emails, phone calls, and a stop at their Bedford location and now it is Aug 2nd and we have yet to be contacted by the service manager!! I guess once they received our $12K they figured they didn't have to provide us with the touchups or to make things right about the flower bed. We will never use them again!!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."