The Brothers That Just Do Gutters

Very impressed by Brothers that just do Gutters. Professional, organized and friendly. They went above and beyond throughout the whole process. The new gutter guards look great and will save us time and money in the future. Highly recommend!

I received a bid to seal and adjust my gutters. When the team arrived they said they couldn’t complete the job because they didn’t have the hardware, but that they would order it and return. They never did and I was charged for the job as if complete. I have had to reach out several times for resolution without any follow up. This is not just unprofessional, but board-line fraudulent.

Great experience, I would definitely recommend The Brothers. Estimate was clear and concise, install crew was friendly, neat and considerate.

Very timely. On time for estimate. Never met with them again. Kept me up to date through email with before and after pictures. I travel a bit, so I was not there for the work. Everything went flawlessly.

They were great, very punctual and professional but they do not repair gutters.

It went as promised and I was completely satisfied.

Seamlessly!

Very professional - on time - able to do the work without us being home.

The experience was top notch, start to finish. My e-mail queries were answered immediately, and any e-mail sent me was followed by a call with the same information and vice versa. The company's owner came to my home and took about an hour to survey what needed to be done and explain in detail the repair process, materials used, warranty, and price. The workmen were on time, did a good job, and cleaned up the backyard thoroughly.

Called for a gutter cleaning and down spout replacement estimate and appointment  was scheduled for a few days later. I was very specific as to the work I needed done when calling.They called on the scheduled day and asked to reschedule for the next day which was no problem. Estimator and helper arrived on time. This is where it got a little off putting. The estimator turned out to be the owner Jeremiah who oddly made a point of telling me that as if that should make me feel special somehow. But that wasn't a deal breaker. The deal breaker was that he no had clue as to why he was there and seemed rushed and unprepared. Just trying to get it over with you know.  I told Jeremiah not to worry about the estimate as he seemed to busy to take on my job. 

unknown

unknown

unknown

Although we have used this company twice in the past, the Company could not schedule gutter cleaning with us today.  They would "put us on the schedule" and have someone come out hopefully before 12/31.  They could not say when specifically but they hope to get to us.  I told them that we (the owner) must be on the property at the time of the cleaning and they could not just show up.  I was told they would call us at some point when they can get over our way.  I am disappointed with this response.  After all, this is a gutter cleaning company and should schedule business when it calls.  Either they are too busy (thus not needing my repeat business) or perhaps they no longer service this area and should simply say so.  

I found the people to be pleasant and the quality of the work seems to be good, but the gutters are 30 feet over my head so I can only assume. As time has passed since the job completed and I thought more about what transpired I have big reservations about recommending this company. The company and I signed a contract to do the work for an agreed price. Part way through the installation I was informed that there 'was a problem'. It seems there was a gutter guard previously installed. I can confirm this when I saw removed pieces of it sitting on the ground at the base of the house. Due to extra labor involved it would cost an additional $250 - more than 25% above the agreed price in the signed contract. With the gutter project already partially installed it didn't seem I had much alternative. I signed the authorization agreeing to this additional $250 charge. The estimating process needs to be tightened up. Also once the installation work begins the company should assume installation liability. It's bad business to stop work in progress, reassess and charge more money to complete the job. At that point the customer is at the mercy of the company. A week or so after the completion of the job I passed this information on to them through their online feedback. It's now been over 3 weeks and no one has contacted me so I assume they don't care. Let the buyer beware.

unknown

Installation of gutter guards were satisfactory.  The gutter installation was marginally executed due to: installation of the pop outlets without attaching them to the gutter or caulking to prevent leaking; the gutter leaked when raining; and the manner in which the drip edges were cut and roof decking was left exposed. Contacted the company and met with the owner; discussed the issues and explained my concerns regarding the poor manner in which the drip edge had been cut and marred as well as the manner in which the drip edge corners had been cut and peeled back exposing the roof decking material to the elements.  Nothing was ever scheduled to fix the problem areas. Concerned, I subsequently climbed on the roof, took pictures of the problem areas and sent an email to the company. No one contacted me until I received an email stating an appointment had been scheduled for a repair the next day. Workers arrived and they told my wife they were there to check out her husband's complaints. The company never acknowledged their mistakes; for some reason, the workers made it seem like this was my fault. The subsequent repair to the drip edge is hopefully functional and looks terrible. The workers took pieces of flashing and screwed them into the opening of the drip edge and then just caulked the heck out of the area . . . During latest rain storm, the gutter is still leaking at one 90 degree corner. I am almost to the point of hiring another contractor to remove the gutter this company replaced and install a new one. The last point regarding the contractor -  I had specifically told the estimator to make sure the workers were careful not to damage the boxwoods along my driveway. The owner later acknowledged these instructions were in the site-specific notes for the job. However, on two occasions (the initial work date then the follow-on date to install the gutter), the workers backed into the yard and ran over the corner of one of the boxwoods breaking its branches . . . I know it doesn't seem like a big deal but those boxwoods are over 60 years old; that is why they are as big as they are and cannot be readily replaced. I have had a landscape company provide an estimate of $600 just  for the plant because of its size. And that is why I specifically requested care be taken to prevent any damage.
I am including some before and after pictures. My main thought - take a look at the before pics and notice how much damage a good rain could have caused on my roof structure if I had not climbed on the roof, took pics and asked them to come back and fix it. No customer should have to do that; it should have been right the first time.

unknown

Everybody with whom I dealt with on the phone was courteous and professional. My calls were returned in a reasonably prompt manner. There were some scheduling hiccups with respect to the cleaning and installation, in part due to back-ordered guards, but the company, including Jeremiah, the owner/manager, kept us informed of the delays. Once scheduled, the work was done according to schedule. After installation, I noted some minor problems with the work, which Jeremiah personally fixed or indirectly handled, all the while communicating carefully with me and with his team. Based on Jeremiah's quick attention to customer service-- even after our bill had been paid-- I would recommend his company's services again. As for the gutter guards, we haven't had them long enough to comment on the Rhino method. We chose these partially based on their cost-efficiency; in our previous house in a more wooded setting we had full gutter covers which were maintenance-free.

unknown

unknown

unknown

unknown

unknown

unknown