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"This is a copy of my email sent to them 3 weeks ago and I haven't heard back from them ? I wanted to share my feedback from my experience with The Drying Company. 1/ KNOWING YOUR PRODUCT The salesman assured me that they would be able to spray foam on existing insulation (Ceiling + Wall) because they have the best foam. When I asked him a second time, after another company told me that it would not work, he reassured me that it will work. So I signed with them. And when your technicians came on site, it did not work. BUMMER 2/ RECHARGING A LIFT => BEING EFFICIENT I provided a scissor lift for the technicians. And after working the whole day, they did not plug the lift in to recharge overnight. So when they arrived around 8 o'clock on Friday they could not work. 3/ CLEANING => DOING A NEAT JOB After the work was completed: The trash can was left full inside the warehouse. (See picture attached). The plastic protection was rolled up and dropped outside the warehouse alongside the dumpster (See picture attached). I have drops of spray foam on the drywall which was painted the week before they started the work & a BIG CHUNK above the restroom. (See picture attached). I am sorry but this is not acceptable. For a $35,000 job, I expected more professionalism. Even from the first day, when we had to unload your products from the truck, things were not as expected. I will not be recommending The Drying Company."

"Ralph Bertrand from Home Genius Exteriors came out to thoroughly examine our roof. Ralph showed us many photos & a video of our roof, outside & inside. Ralph took the time to answer any questions we had. He explained the various products used & levels of warranty available. We really appreciated the time Ralph spent explaining everything to us, all without pressure to buy. The day of install arrived & the team was on time & ready to work! One thing we liked was that there was someone there from Home Genius Exteriors during the whole time of install. Richard Bowan, the Install Manager, was there to oversee everything & he did an amazing job. They placed large tarps over all our landscaping & got right to work. Rich kept us updated on progress throughout the day & answered any questions we had. In addition to the new roof, we also had new gutters with leaf guards & downspouts installed. When the work was completed, we walked around the house with Rich. Everything was completely cleaned up; there was nothing left behind or out of place. Our home looks amazing. The new roof, gutters & downspouts really look beautiful. We loved our experience with Home Genius Exteriors, especially working with both Ralph & Rich. They were so professional & knowledgeable. We would recommend them to others & if we needed additional work, we would definitely call Home Genius Exteriors."

"Matt Epperly was very professional and new about insulation for our crawl space. He came and went under our house and took pictures. We did not know about the mold which he showed us. He made the suggestion of the spray foam and the Friction-fit rigid foam board door panel to be installed behind our existing crawl space access door. Spray Foam in crawl space rim and band joist for air-sealing and insulation. He also mentioned before the foam insulation spraying anti-microbial solution on all crawl space wood substructure. We were also told we would get free a Wireless Hygrometer. It displays the temperature and humidity both inside your crawl space. It was all accomplished in a few hours. They informed us for our protection to leave the home and come back. Everything was done neatly and no mess left."

"Great job! Super friendly and efficient. I am very happy with the service and absolutely recommend Koala Insulation!"

"Shane and his crew were awesome - removed a ton of old, nasty insulation from the attic of our investment property. Left everything spotless. Extremely competitive pricing. We will definitely use their services again."

We’re a locally owned team dedicated to making Richmond homes more comfortable, energy‑efficient, and welcoming. From attics and walls to crawl spaces, we use high‑quality insulation and careful installation to solve hot and cold spots, reduce energy bills, and improve year‑round comfort. Homeowners choose us because we communicate clearly, show up when we say we will, and treat every home with respect. If you’re looking for friendly experts who take pride in doing the job right, we’d be honored to help improve your home’s comfort.\n\n

"Needed dryer vent cleaned company was unable to do it because of my vent set up. Otherwise nice and professional company. Will call again if a need arise."

"I would recommend them to others. They performed quality work at an affordable rate."

"The installers were professional and courteous, they cleaned up after themselves and left my home in the same condition as when they arrived. The blown-in insulation has made a noticeable improvement over the temperature on our 2nd floor."

"We had a small insulation issue, but one that needed a professional to repair. Zak responded very quickly and our problem was taken care of within a couple of days and for a reasonable price. I would definitely use this company again for any remodeling or construction needs."