Get matched with top appliance salespeople in Bear River City, UT

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I was Very satisfied with their recommendation, the part that they suggested was exactly the part that I needed for my gas stove."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Jan 2021 A Geek Squad Salesman sold me a Frankenstein-ed Non-Existent version of BestBuys Membership program & Apple iPhone Insurance. By lying to us about what it covered. 1st lie) telling us the $214 would cover almost 1/2 the cost of replacing the broken glass on my iPhone (2nd lie-he quoted $173 & said the membership would cover $73 of the replacement cost but later I found out the replacement cost is more like $300 so 3rd lie) he told me I could take BestBuy Geek Squad classes to learn how to use my Windows Pro7 computer we’d bought @Costco which I later learned obviously doesn’t qualify as a BestBuy item covered under their membership allowing me to take computer those classes at BestBuy. I learned that nothing the sales person told me about the membership was even true! I had come in for the Apple appt to fix my iPhone 2 weeks after buying the membership but that same salesperson greeted me telling the other salesmen “She’s my customer.” Basically to protect his lies. He then told us the Apple server was down that day so my phone wouldn’t be fixed till another time. He successfully avoided my telling anyone about the bogus membership he’d sold me because he wanted the nice commission check. I don’t believe it was more than &20 but if he sold enough bogus memberships that’d be a nice boost to his paycheck. At any rate recovering from Cancer & dealing with the constant pain of Fibromyalgia I was unable to get back into BestBuy again till May. Which was when I finally learned the membership I’d purchased had virtually no use to us for anything whatsoever!!!! I immediately called the BestBuy main office for Geek Squad to try to get my money back only to have them basically tell me even though the salesperson was absolutely in the wrong for what he did that it was unclear as to if I would receive a full refund because of my not knowing about the rouse till May. I canceled the membership as soon as I realized what had taken place but the decided to only give me a $120 refund. Which infuriates me because I’m still out $95 & I’ve received absolutely nothing in return. On top of all of this I just received an email from a Geek Squad manager named Victoria Rosas telling me she’s going to charge my bank acct $400 for what she claims as my enjoyment of 12 months of Geek Squad services! This statement is a totally bogus accusation as I’ve only 1st stepped foot in BestBuy with my husband this last Jan to buy an iWatch & obviously the horrible Bogus BestBuy Membership that I could never use for anything. I don’t appreciate being bullied or threatened & I plan on contacting Victoria’s supervisor. I’m fairly certain there’s going to be some changes made in how BestBuy sells those memberships in the future if not mow I plan on making sure something changes soon. People should be able to trust the salespeople working in the stores we shop in. If National Chain Stores can’t keep their sales people in-line then how can we trust that store to be a store we want to ever buy from again?"