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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Arrived in the small window of time just as they promised. Was able to keep my schedule for the entire day. Great job at a decent price! Will be getting my business again. Very impressed!"

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"They did a great job. They explained what they were going to do and then did it. It took 1/2 day to install and very little prep work on my side."

"Calvin Inman came today upon request this morning. He was courteous, professional, and got to work. Mission has a new client, and I look forward to a long relationship with this company. Thank you!"

"On Wednesday Caser showed up on time to look at our needs for a new brick pathway and a new back door step. Three workers arrived, again on time, to do the work on Friday. They worked hard all day and did a terrific job and made certain everything was cleaned up and the work done to our satisfaction. I would highly recommend "New Ground Services"."

"Working with Tom Ruddell was great. He was knowledgeable in his craft, timely, and most importantly, honest about balancing our needs versus wants to maximize our modest budget. I would definitely consult him again about future projects. Thanks, Tom!"

"Went wonderful and on budget. Quality of work is superior. Color coordination and selection were really great!"