Get matched with top deck repair pros in Shavano Park, TX

"We signed a contract on 3 May 2025 for concrete extension of the driveway, the back patio; construction of a screened in porch and building an arbor over the back patio extension. The sales person was so good that we did not get any additional estimates (our mistake). He promised us excellent communication, excellent work, 5-year warranty. At the time the contract was signed the owner was out of the state as was the construction manager. Doug and Craig were always nice when they did communicate. The first part of the construction contract was for the driveway and back patio concrete extension. The person that did the concrete work ended up cutting our main water line and also destroying 2/3rds of the lines for our sprinkler system. He repaired the main water line. I watched the repair job and was very concerned as one end of the repair only overlapped about 1/8th inch with the main water line. I am concerned that over time it will not hold. In addition, the concrete contractor pulled the junction box for the main water line for the city out of the ground and when the concrete was poured the concrete hardened inside and under the box. We had to pay a sprinkler company $2900 for 2 days of work to replace the broken sprinkler lines, replace the sprinkler heads which the concrete contractor threw away and chisel the concrete out of the water main junction box and rebury it. In addition, the concrete contractor caused damage to our privacy fence gate entry with his Bobcat and tore up large parts of our yard. Timeless Sunsets did a partial repair job on the privacy fence and partially filled in the foot deep tire ruts with dirt. I had to purchase 10 bags of top soil, 8 bags of sand and grass seed to repair the damage to the yard. The sales person had also mismeasured the amount of concrete needed and charged us an additional $600 above what was in the signed contract. As far as the excellent communication I have seen the construction manager twice and the sales manager 3 times over a month and 10 days since the contract was signed. I was told our $24,000 job was a small job and they had to spend their time on their big jobs. Communication has been mainly by text msg which I have to initiate. The construction manager asked us not to include the sales person in any communications which I did not do as the sales person was the one who wrote the contracts and told us which services would be included. I have received 1 text msg which I did not initiate. The construction manager never contacted us, or visited the entire time the concrete construction was being completed and no one offered to pay for any of the damage to the sprinkler system or have the main waterline professionally repaired. The screened in porch and the arbor were completed rapidly, in a few days. The door initially was not hung properly on the screened in porch and would not open all the way. The contractor had to return to rehang the door which left about a 3/4-inch space under the door which would allow insects to enter. I asked aren't you going to add a threshold? He said I am tired of driving back and forth if you want a threshold you will have to go and buy one right now and he would install. I drove round trip about 40 minutes of driving time to Home Depot and purchased a threshold with the help of an associate. When I returned the contractor said it won't work and made one out of a 2 x 4. We have had some rain and the B board on the inside of the screened in porch is already warping. The construction manager and sales person came out and for the first time I was told that I would have to buy the stain and paint because that is their policy. This was 1 month after the contract was signed and I was told they would pay for the stain and paint and the sales person also wrote on the contract "Stain is included for the arbor" and "Paint for the exterior only" which referenced the screen in porch and I would paint the inside. They said the reason they don't buy the stain and paint is it causes too many problems if it doesn't match. I responded what if I buy the stain and paint and you reduce the amount remaining on the contract for that cost and they said no. The owner refused to uphold what was written in the contract and at that point we said we would find someone else to complete the job (June 16,2025) since they would not uphold their contract and because of all the damage which had been done. New contractor did an excellent job of painting, staining, building a handrail and stairs and I had to pay an additional $2800. We have remained civil and courteous throughout this process. The company does not uphold what their sales person says and writes in the contract. The construction manager does not inspect the subcontractors work to make sure it is done properly. They do not pay for damage that is done to the property and any damage they might attempt to correct does not return to the original quality. Communication is poor with the customers and between their contractors, managers and sales personnel. The completed work is average, nothing special and not as good as expected from the sales spiel and is the only reason I gave them 2 stars instead of 1. I cannot recommend this company and would not use them again."

"JOSE RESPONDED TO MY REQUEST TO FIX THE YARD ON THE FRONT OF MY HOUSE THE VERY NEXT DAY. DUE TO MY TIGHT SCHEDULE, HE AND HIS CO-WORKER CAME IN FEW DAYS WITH ALL THE SUPPLIES AND LAIED SOD I REQUESTED. DESPITE THE HEAT OVER 100 DEGREES OUTSIDE, THEY FINISHED THE JOB IN 2 HOURS. THE RATE FOR THEIR WORK IS VERY REASONABLE (I THOUGHT IT WOULD COST ME MUCH MORE). JOSE HERNANDEZ AND HIS CO-WORKER ARE VERY PROFESSIONAL AND PLEASANT TO HAVE BUSINESS WITH. THEY HAVE DONE WONDERFUL JOB. I WOULD DEFINITELY RECOMMEND JJ HERNANDEZ TO ANYBODY."

"High quality, professional work. Knowledgeable, thorough. Excellent customer service."

"Ryan said he was not the cheapest but he was the best. We paid extra money for what he promised would be the best. What was said was going to be done was not done. Then he says he never said things he definitely did. The contract says to reframe my deck and he will say things like Reframe does not mean reframe. We got ripped off. Not worth the money. Now a lot of money later, we have to hire someone else to complete the job. You will get scammed."

"I will always use him for any future pool work. He has good work ethic and is a great guy."

"Good people to work with fences as well as toilets, or fire pits."

"They were on time, on budget and very meticulous. Very professional! I highly recommend them!"