Get matched with top grill repair technicians in Luling, TX

"I have spent 4 different days at home waiting for a sears technician... they send 4 or 5 texts and emails all week to make sure that I'm gonna be there, then they send me the schedule and it shows a tech and he will be coming by at 4pm... and then NOTHING... after hours get an email saying that they are rescheduling for the missed appointment TEN DAYS LATER... one gentlemen did actually show up, determined that I needed parts, set it up, the parts were shipped to me, Sears AUTO ROBOT calls me and I have to call an 800 number and confirm that I received the parts... well I did that and the next day (of which I'm scheduled for service) the same robot calls me again and says the same thing, I call teh 800 number, teh call takes over 35 minutes to do exactly what I did the previous day... they tell me I'm in the system, I get "rescheduled", I waste another F'n day stuck at home cause the window is 8am to 5pm... and THEY DON'T F'N SHOW AGAIN, I get a text and an email at the end of the day saying they I've been rescheduled for TEN MORE DAYS FROM NOW... 36 days I've been trying to get this damned thing fixed and you cant talk to a human... all their communication is to make sure that someone is home and they will get paid, they dont give an F about anything else or customer service"

"I contracted Andy Kalnasy from Q4U Outdoorz grill to repair the ignition system in my DCS 30" gas grill. Andy charges $60 cash for the grill evaluation and then will send you a summary of the parts and labor needed for the repair. I received his summary of the parts and labor cost ($489.70) to repair the ignition system for a grand total of $547.70. I approved the repair cost and Andy returned a week or so later and completed the repair. I told Andy I wanted to put the $489.70 on a credit card (which they accept per their website) but he asked me if I could write a check instead, which I did. The second time I tried to light my grill there was NO spark coming from the ignition module. I replaced the battery to make sure that wasn't the problem, which it wasn't. So, I emailed Andy and asked him to return to my home to look at the grill, to which he said NO. He indicated he did not replace the ignition button or module and that was probably the problem. He wanted another $150/per hr. to look at my grill again. I asked him if he guaranteed his work to which he indicated "only the parts I replaced". I tried to stop payment of the check but of course he cashed it the very same day, knowing I could have contested a charge on my credit card. So, be aware of this guy and his business practices. Charging someone almost $600 to fix the ignition system and not replacing the ignition button or module is unacceptable! I would strongly recommend NOT using this guy or company."

"Mr. Rick Carrero, Owner of Kings Grill Tech Services in San Antonio, did a phenomenal job with the refurbishment of our custom smoker, and he thoroughly cleaned our Thermador gas grill as well. This was the second time we hired him to provide grill services for us; because he did such a fantastic job for us several years ago too. Mr. Carrero also took the time to explain how to properly use our custom smoker, as this was the first time we had ever owned one. Throughout the process he was highly professional, straightforward, and encouraging. Moreover, his prices were more than reasonable, and there weren't any surprises. I highly recommend Mr. Rick Carrero and Kings Grill Tech Services!"

"Harder than expected due to faulty installation by BBQ people. But we worked together to make it work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"