HELOTES COLLISION CENTER
About us
Helotes Collision Center is a family-owned business, run by Carl and Patsy Monaco. We have been in business in Helotes since 2001. Prior to opening our own shop, Carl was the Body Shop Manager at Gillman Honda for 16 years. We employee a total of 14 employees (1 Painter, 2 Preppers, 5 Body Techs, 1 Parts Person, 2 Porters, 2 Estimators, and 1 Receptionist. We feel we owe our success to our great employees, and also to our wonderful customers. We receive a lot of work from repeat customers and from their referrals. We sublet our Paintless Dent Repair to Dent Masters, a family-owned business, owned by Chris Douglass. We also sublet our glass work to Estrada's Carglass, owned by Joe and Tally Estrada, also a family-owned business. Our alignment work is sublet to Mander Automotive, owned by Bob Mander, and again, a family-owned business.
Business highlights
Emergency services offered
24 years of experience
Services we offer
FREE ESTIMATES, INSURANCE CLAIMS, LIFETIME GUARANTEE, PAINT AND BODY WORK, RENTAL CAR ARRANGEMENT, TOWING ARRANGEMENT.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.851 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 0% |
Showing 1-25 of 51 reviews
Larry D.
Nov 2018
Very professional and thorough service and repair. Used for repairs on two vehicles in the same month!
Response from HELOTES COLLISION CENTER
"Thank you so much for writing this review. Please keep us in mind if you should need our services in the future."
Deborah S.
Jul 2018
They did a very good job fixing his car and it was quick, they did not keep the car for long. They did a really really god job.
Response from HELOTES COLLISION CENTER
"Thank you for taking the time to write a review. If you need anything in the future, please keep us in mind. Patsy Monaco"
WILLIAM S.
Jul 2017
Very well. All of the staff were enourmouly helpful. I had a difficult insurance issue. They were very helpful and patient with the entire process.
Response from HELOTES COLLISION CENTER
"Thank you so much for the positive comments. You were a pleasure to work with considering the unfortunate circumstances."
Darrell B.
Nov 2016
As described and on time
Response from HELOTES COLLISION CENTER
"Thank you so much for providing a review."
Lynne D.
May 2016
unknown
Response from HELOTES COLLISION CENTER
"The vehicle we repaired was a 1998 Honda Accord. We did a courtesy inspection of the sunroof and tail light after the customer brought the vehicle back because of water leaks. When we repaired the vehicle, we replaced the bumper, energy absorber, and reinforcement beam. None of these parts required us to drill holes. They were simply replacement parts. The 9 holes that were not sealed properly were not put there by anyone at Helotes Collision Center. The Insurance Company will only pay for damage that they are responsible for, not pre-existing problems. We are sorry that you felt the work was unsatisfactory, but we did the job according to the Nationwide estimate, following their guidelines."
BARBARA V.
Mar 2016
I received an estimate of the damage from Paul. He ordered the bumper and had it painted. Once it was ready, I brought the car into the shop for the installation of the bumper and replacement of the fender liner and resonator assembly. Paul kept me informed while the work was in progress. The work was completed in a timely manner. The car was very clean. The bumper looks great, and matches the paint color of the car body exactly.
Response from HELOTES COLLISION CENTER
"Thank you for your review. We are happy to have been of service to you."
James K.
Feb 2016
My 2016 Honda CRV was rear ended by a truck at a red light. It sustained minor damage to the rear bumper and hatch. Since I used Helotes Collision Center before (in early 2013) and received excellent service, I went back to them. I reviewed the damages with Paul (the estimator) and since Helotes Collision Center is a State Farm Direct Service repair shop, they submitted the estimate to State Farm and made arrangements for a rental car with Hertz during the period of work. As I indicated, this is a very busy facility and between that and ordering the parts, I had to wait about three weeks later for the work to be started. It also took over a week to complete the work, but it was worth the wait. They did an excellent job in replacing the parts and matching the paint. Patsy (at the front desk) who assisted me with the paperwork also handled the rental car arrangements and allowed me to drop the rental off at the shop when I returned for my car and they arranged for Hertz to pick the rental up the next morning. I recommend this facility to anyone, especially those who use State Farm - no fuss, no muss. Thanks again to Patsy and to Paul who helped make the process flow smoothly - and especially to the workers who did the actual work on the car!
Response from HELOTES COLLISION CENTER
"Thank you for taking time out of your busy schedule to submit a review. We are pleased that we could be of help to you again. We don't want you to have another accident, but if you do, we will be here for you. Or you can simply come by for a cup of coffee."
Doris K.
Jan 2016
unknown
Response from HELOTES COLLISION CENTER
"Thank you so much for submitting the review. Let us know if we can be of assistance to you, or your daughter, in the future."
Catherine M.
Dec 2015
.
Response from HELOTES COLLISION CENTER
"Thank you for taking the time to fill out the review. It is our pleasure to have been of service to you."
Deborah S.
Apr 2015
They are excellent.
Response from HELOTES COLLISION CENTER
"We appreciate your positive comments and also appreciate the fact that you took the time to post a review. Nobody likes to come to a collision center, but we will be here if you should need our services again."
Catherine M.
Apr 2015
mpany that I would highly recommend.As they are very busy I had to schedule my appointment several weeks out. They also scheduled a rental for me. Arrived on scheduled date and was promptly checked in and was picked up by rental car company. My repairs were completed by estimated date and all went very smoothly. Repair looked great.
I have used them in the past and find that they are a very good co
I have used them in the past and find that they are a very good co
Response from HELOTES COLLISION CENTER
"We are happy we could be of service to you again and appreciate you taking the time to submit your review. Please let us know if we can help you in the future. Thanks again, Carl and Patsy Monaco"
Joe K.
Jan 2015
unknown
Response from HELOTES COLLISION CENTER
"Thanks so much for the positive review. Remember, the work we did is guaranteed as long as you own the car. If anything comes up, please give us a call."
Lynne D.
Jan 2015
They did a very good job. They were highly recommended and I was satisfied with the work.
Response from HELOTES COLLISION CENTER
"Thank you. We are glad we could be of service to you. If you should need anything in the future, please give us a call."
Douglas W.
Dec 2014
unknown
Response from HELOTES COLLISION CENTER
"Thank you for your review. We hope you don't need our services again, but if you do, we are here to help."
Crystal P.
Apr 2014
Initially, the replacement part that came in was damaged, so they had to order another one. This caused a delay in getting the vehicle repaired, however the quality of the new part was more important. They replace the bumper, color matched the paint, and cut out the special feature holes for the dual exhaust. The repair looked great.
Response from HELOTES COLLISION CENTER
"We appreciate your review. Although we do try to have the vehicles ready in a timely manner, sometimes there are instances where that is not possible. We appreciate your patience and understanding. Hopefully, you will not need our services again, but if you do, we will be here for you. Carl and Patsy Monaco"
RICHARD S.
Apr 2014
unknown
Response from HELOTES COLLISION CENTER
"Thank you for your review. We appreciate it when customers take the time to let us know how we are doing. Carl and Patsy Monaco"
Monica G.
Apr 2014
Everything that was said was done and I received an estimate for my vehicle. No problem whatsoever! Tim was awesome! Thank you!
Response from HELOTES COLLISION CENTER
"Thank you for your review. We will pass along your kind remarks to Tim. Carl and Patsy"
Don L.
Apr 2014
They had a good price, they had it done when they said they were gonna get it done and they did a good job. They also hooked me up when I went out there after my little wreck and they got me road worthy until they could see the vehicle and they didn't charge me anything for that. It was just a good all around experience. They didn't try to sell me too much. He did all we wanted and it was fine.
Response from HELOTES COLLISION CENTER
"We are happy that we were able to assist you and get you back on the road. Hopefully, you won't need our services again, but if you do, we will be here for you. Thanks for your positive review. Carl and Patsy Monaco"
James K.
Apr 2014
Exceptionally good service! They were very responsive as they are a State Farm Direct Service provider, so all billing is done directly between State Farm and them, eliminating the hassle on you. The only complaint I have is they didn't offer any help with the deductible portion, despite being military. However, they did a great job and I will use them for my repair work again, if I am ever unfortunate to have another accident. Would recommend to anyone.
Response from HELOTES COLLISION CENTER
"Thank you for your review and we are glad that the work was completed to your satisfaction. Although we do not offer discounts on deductibles, we do sponsor different events for the military within the community. Thank you so much for your service. We realize that without the military, we would not enjoy the freedoms that we have."
Ryan G.
Apr 2014
Very nice people. They did take longer than I anticipated and slightly mis-estimated the cost and scope of the project, but in the end they were honest and did amazing work.
I did receive the car back with some large but superficial scratches that can be buffed out on the top back of the car that were not there according to my memory when I dropped the car off. However, I did not protest the scratches because 1) I was not that concerned about them and 2) I very well could have put them there since I often put my gym back there when I am searching for my car keys to unlock my car. Based on their customer care, I am 100% confident they would have addressed my concern and buffed the scratches out had I brought the issue up, but again I was not that concerned or even sure it was not my fault instead of theirs.
My only real legitimate frustration is that they took longer than I had hoped to fix my car. However, they were really busy at the time which is probably a result of their great reputation and my car was pretty messed up. So, I cannot blame them as they did everything required to fix my car right. They also paid for my rental car for the extra week since my insurance company only covers one month. In the end, they fixed my car perfectly and were super nice. Overall a great pleasure to deal with.
== Update 1 ==
Let me say that I really appreciate the care and attention that Helotes Collision provided when I first took my car to them. Perhaps, I did not understand the extent of the damage, but I definitely appreciated their honesty and thoroughness fixing my car to like new condition. Its hard to find companies that do good quality work these days, but Helotes Colision is definitely one of them.
== Update 2 ==
I was driving down the road and my car started to overheat. I called Helotes Collision and told them about the problem. They said to bring it on in and as far as they are concerned, my car was their baby. I brought it in and they diagnosed the problem to be a manufacturer defective radiator. They called the manufacturer who provided a new radiator and Helotes Colision installed it within a day. They also paid for my rental car during that time.
On every occasion, I have dealt with a representative named Aaron. He is always really polite and super helpful. Dealing with him is always a pleasure. I am really happy with Helotes Collision at this point and highly recommend them. I will definitely use them again.
I did receive the car back with some large but superficial scratches that can be buffed out on the top back of the car that were not there according to my memory when I dropped the car off. However, I did not protest the scratches because 1) I was not that concerned about them and 2) I very well could have put them there since I often put my gym back there when I am searching for my car keys to unlock my car. Based on their customer care, I am 100% confident they would have addressed my concern and buffed the scratches out had I brought the issue up, but again I was not that concerned or even sure it was not my fault instead of theirs.
My only real legitimate frustration is that they took longer than I had hoped to fix my car. However, they were really busy at the time which is probably a result of their great reputation and my car was pretty messed up. So, I cannot blame them as they did everything required to fix my car right. They also paid for my rental car for the extra week since my insurance company only covers one month. In the end, they fixed my car perfectly and were super nice. Overall a great pleasure to deal with.
== Update 1 ==
Let me say that I really appreciate the care and attention that Helotes Collision provided when I first took my car to them. Perhaps, I did not understand the extent of the damage, but I definitely appreciated their honesty and thoroughness fixing my car to like new condition. Its hard to find companies that do good quality work these days, but Helotes Colision is definitely one of them.
== Update 2 ==
I was driving down the road and my car started to overheat. I called Helotes Collision and told them about the problem. They said to bring it on in and as far as they are concerned, my car was their baby. I brought it in and they diagnosed the problem to be a manufacturer defective radiator. They called the manufacturer who provided a new radiator and Helotes Colision installed it within a day. They also paid for my rental car during that time.
On every occasion, I have dealt with a representative named Aaron. He is always really polite and super helpful. Dealing with him is always a pleasure. I am really happy with Helotes Collision at this point and highly recommend them. I will definitely use them again.
Response from HELOTES COLLISION CENTER
"We appreciate your review. A $7,000 plus repair is by no means a minor repair. It is considered a major repair on just about any vehicle. We take great pride in our work and when there is this much damage, it will take a long period of time to repair. We would have preferred to have the vehicle finished sooner, however, our greatest concern is to get it done correctly. With this type of repair we have issues of hidden and secondary damage not seen until the vehicle is completely disassembled. Only at that point can additional parts be ordered, which also contributes to delays. Regarding the scratches on the back of the car. There are issues like that at every body shop, which is why when customers drop off, we do a walk around and go over prior damage with them. We then have the customer sign the folder. I am sorry if there was some confusion about the scratches. However, in reviewing the folder the scratches are indicated as prior damage, along with dings along the side of the car."
Vernon O.
Mar 2014
On time. On estimate. Professionally done; common sense approach saved some money.
Date approximate.
Date approximate.
Response from HELOTES COLLISION CENTER
"Thank you for trusting us with the repairs of your vehicle. We appreciate you taking the time to send in a review on the work we performed."
Doug K.
Mar 2014
The cost was high, but I'm very impressed with the quality of their work and their professionalism. The staff is very knowledgeable and friendly, and I find them to be honest about what work is truly necessary.
Response from HELOTES COLLISION CENTER
"We appreciate your review and the chance to serve you once again. We do take pride in our reputation for being honest."
James C.
Mar 2014
Fender and .left rear bumper were bent such that the tailgate would not open completely. When I went in to get a repair quote, Helotes Collision Center took the time to temporarily bend the fender enough that the tailgate worked again, and I scheduled the repair for two weeks later. Repair was completed on time and it looks new again. The price was reasonable, less that one other quote I got.
Response from HELOTES COLLISION CENTER
"Thank you for the review. We are happy that we could be of help to you and we especially appreciate our "repeat" customers."
John B.
Mar 2014
Chose to use them due to positive reviews on Angie's List and warranty provided by insurance company. I was greeted promptly upon arrival and when the owner, Mr. Monaco, realized that my appraiser was tied up; immediately took over to get me on my way. The appraisal complete, parts sourcing was completed in minutes. I was offered a rental car if I wanted one, but chose to decline. I was notified immediately when the parts were available and an appointment was made to complete the work. Even with the high volume, my vehicle was completed in about 30 minutes. Paint matching was perfect and the vehicle looked as though it had never been in an accident. I hope I don't need body work services in the near future. But if I do, I will return and let these professionals handle it. Great company, great experience, fantastic work. Many thanks for making a possibly frustrating situation (auto body repair) simple and pleasant.
Response from HELOTES COLLISION CENTER
"Thank you for your review. You mentioned that the insurance company provided a warranty and we want you to know that we also offer a warranty on the work we performed, for as long as you own the vehicle. We do our best to make the process as painless as possible and want you to know that we really appreciate your business. Carl and Patsy Monaco"
FRED S.
Mar 2014
Tundra was not ready in the time they allotted. I had scratches on a rim that was not there before and on the front grille. Interior had over spray and was full of dust. Over spray on running boards and rims. Top of truck still has spots of over spray. Overall truck was returned in unacceptable condition.
Response from HELOTES COLLISION CENTER
"The repairs were completed 10/29/13 and this is the first we have heard about any issues. At the time of pickup a questionnaire was given to the customer and we were given 9's on a scale of 1-10 for 'quality of work', 'vehicle ready in a timely manner', and 'recommend us to friends'. All vehicles are washed and vacuumed before we call the customer to pick up. We would have appreciated it if you would have pointed out what you thought was filthy, so we could make it right. Our work is guaranteed for as long as you own the vehicle and we would appreciate the opportunity to inspect the truck. If there is over-spray on the vehicle, please bring it by and we would be glad to remove it. If nothing is said to us at the time of the pickup, or shortly thereafter, it limits our ability to please the customer. We pride ourselves in taking care of our customers, and would appreciate the opportunity to make your vehicle right."
Licensing
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FAQ
HELOTES COLLISION CENTER is currently rated 4.8 overall out of 5.
HELOTES COLLISION CENTER accepts the following forms of payment: CreditCard
No, HELOTES COLLISION CENTER does not offer free project estimates.
No, HELOTES COLLISION CENTER does not offer eco-friendly accreditations.
No, HELOTES COLLISION CENTER does not offer a senior discount.
Yes, HELOTES COLLISION CENTER offers emergency services.
No, HELOTES COLLISION CENTER does not offer warranties.