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Sears Home Services

4.2(
79
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

Business highlights

69 years of experience

Services we offer

Appliance repair - cooktops, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, microwaves, ovens, range hoods, ranges, refrigerators, stacked laundry, trash compactors & washers.

Accepted Payment Methods

  • CreditCard
Reviews
4.279 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
23%
3
8%
2
1%
1
10%
Write a review
Showing 1-25 of 79 reviews
Keith V.
Oct 2023
1.0
I have spent 4 different days at home waiting for a sears technician... they send 4 or 5 texts and emails all week to make sure that I'm gonna be there, then they send me the schedule and it shows a tech and he will be coming by at 4pm... and then NOTHING... after hours get an email saying that they are rescheduling for the missed appointment TEN DAYS LATER... one gentlemen did actually show up, determined that I needed parts, set it up, the parts were shipped to me, Sears AUTO ROBOT calls me and I have to call an 800 number and confirm that I received the parts... well I did that and the next day (of which I'm scheduled for service) the same robot calls me again and says the same thing, I call teh 800 number, teh call takes over 35 minutes to do exactly what I did the previous day... they tell me I'm in the system, I get "rescheduled", I waste another F'n day stuck at home cause the window is 8am to 5pm... and THEY DON'T F'N SHOW AGAIN, I get a text and an email at the end of the day saying they I've been rescheduled for TEN MORE DAYS FROM NOW... 36 days I've been trying to get this damned thing fixed and you cant talk to a human... all their communication is to make sure that someone is home and they will get paid, they dont give an F about anything else or customer service
Bill T.
Jul 2021
1.0
$750
This is a horrible company if you want to have direct communication with the person doing the repairs. If anything goes wrong, you will jump from 1-800 numbers to online chat representatives. You will never get a local number or a location that you can visit. This will be the 1-star review that you read and state, "Well, that won't happen to me". Still, I feel compelled to post it. It took Sears 3 months to complete a repair on my refrigerator. During that time, I had to defrost the refrigerator myself on 5 separate occasions or I would not have had a refrigerator at all. Luckily, I had watched the technician do it the first time or I would not have known what to do. When a part did not arrive, Sears was unsympathetic. Sears refused to send out a technician to keep my refrigerator running until the part arrived. I documented all the poor communication that took place over 3 months (lying representatives, canceled appointments without notification, inability to submit a complaint) and I was finally able to submit it to the Sears complaint department. The rep offered me 15% off my next repair. I declined and indicated I would never work with Sears again. It is a shame. I have mostly Kenmore appliances. I always bought Sears tools. No more.
Joseph E.
Oct 2018
5.0
Yes, I recommend this pro
$80
I well have to get another because of the age..
Lawrence C.
Jul 2018
1.0
Yes, I recommend this pro
I needed them to service a reverse osmosis system I had purchased from them and I couldn't get them to come out. They claimed they did not have any techs available for that service.
Lawrence C.
Jul 2018
5.0
Yes, I recommend this pro
They did a good job.
Jeannette O.
Jun 2018
1.0
I had to call several different times over more than a month and never got my appliances installed. After finally being given a different number I finally reached someone who told me that they didn't have me in the computer system for installation any longer because it had been too long. I decided it wasn't even worth the hassle and that I didn't want to give them the business. They won't refund me for the amount I prepaid for installation.
Kenneth M.
Mar 2018
5.0
Yes, I recommend this pro
It turns out that it was actually just clogged. They were able to remove the clog.They were prompt and professional.
Jay H.
Feb 2018
4.0
Yes, I recommend this pro
When everything finally got coordinated it went very well.
Jeffrey H.
Feb 2018
5.0
Yes, I recommend this pro
Great. Less than one hour. Total professional.
Ed B.
Feb 2018
5.0
Yes, I recommend this pro
$200
It was great.
Jay H.
Feb 2018
2.0
Yes, I recommend this pro
First repair man came on 19th. Ordered parts thru local Sears dealer, these were received on Monday 29th. Repair man came alone on 30th. He was unable to do anything because no one told him our unit was a stackable and the washer is on the bottom. Rescheduled for Feb. 8th. We told everyone that we had a stackable unit, the model and year. Communication Breakdown was on your end. Now, Another week to wait for repairs.
Richard V.
Jan 2018
5.0
Yes, I recommend this pro
very well and done correctly
Susan J.
Jan 2018
5.0
Yes, I recommend this pro
Excellent service. Very professional. I would highly recommend Sears Repair Service.
Barbara L.
Jan 2018
3.0
Yes, I recommend this pro
$226
fine -- very professional repairman
John P.
Jan 2018
5.0
Yes, I recommend this pro
$160
Good but we now need a follow up appointment.
Marty S.
Dec 2017
5.0
Yes, I recommend this pro
$99
Great, repairman was knowledgeable, professional and personable. I asked him to pull out my appliances so I could sweep the lint from behind and he suggested I get my vacuum as it would do a much better job and he did most of the work with no complaints. A clamp was missing on the back of the v ent hose; I happened to have one so he replaced it.
Pamela G.
Nov 2017
4.0
Yes, I recommend this pro
Polite, appeared knowledgeable
Joan A.
Nov 2017
3.0
$320
Replacing ice maker in elite Kenmore refrigerator. Work done satisfactory.
Leslie D.
Sep 2017
1.0
$800
First call to Sears I was told there were zero warranties on the unit. Called a different repair company and found out there were two warranties. Sears came out 1 week later and replaced control board. $800 repair. This did not fix the problem. Called Sears again and was told it would be a week and a half before someone else could come out. I complained and someone came in two days. This technician said it was the sealed system. It will take almost two weeks to get the parts and schedule a repair. I have now been without a refrigerator going in four weeks. Sears will not credit the control Board that was installed only the labor. So I am out around $500 for something that did not fix the problem. I have been told the refrigerator is not a Kenmore is is an LG. I would have never bought an LG. We have always bought all of our appliances from Sears and always bough Kenmore. I will never buy from Sears again or buy a Kenmore. This is the worst experience I have ever had with an appliance and the repair of one. Please, look and see who the actual manufacturer of your appliance is and know that Sears will be in no hurry to fix it.
Regina W.
Jul 2017
3.0
Yes, I recommend this pro
The technician had to order a part and it took a long time for it to arrive. The washing machine functions but now it makes a strange noise. I would hire again if I didn't have a choice.
Chun L.
Jun 2017
4.0
Yes, I recommend this pro
$387
He had the replacement part with him and replaced it right-a-way. He also vacuumed-cleaned the inside of the machine and work area. The work was properly done and the dryer was back to working order. The only drawback was the price. The part itself cost about $90 (which is itself very expensive). Standard diagnosis fee was about $80 for coming out to check irrespective whether the customer decides to have it repaired or not. Another $90 was charged for installation of the heating element which was very easy to install and the technician had already opened up the machine for diagnosis which has already been charged.
Diane G.
Apr 2017
5.0
Yes, I recommend this pro
$135
The tech found the cause quickly and corrected the problem. He also performed a check to determine the dryer was running at the correct temperature and vacuumed for lint.
Kathleen C.
Mar 2017
5.0
Yes, I recommend this pro
$100
It was fine. They called me when I responded to the email. Gave them a time to come. They came on time. Vacuumed out the dryer. Showed me things that I could do to keep you appliances running well. Since them I have been running a cleaner through my washer and dish washer. Since them I have not had to have them come back out mainly because the told me what to look for. It was a little special deal.
Barry C.
Feb 2017
1.0
They didn't have the part in stock and that it needed shipped from Korea.
Daniel S.
Jan 2017
5.0
Yes, I recommend this pro
$249
It went very well.
Showing 1-25 of 79

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Sears Home Services is currently rated 4.2 overall out of 5.
Sears Home Services accepts the following forms of payment: CreditCard
No, Sears Home Services does not offer free project estimates.
No, Sears Home Services does not offer eco-friendly accreditations.
No, Sears Home Services does not offer a senior discount.
No, Sears Home Services does not offer emergency services.
No, Sears Home Services does not offer warranties.

Contact Information

Located in San Antonio, TX

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