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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They are good. They are little pricey but they do good work. Quality is good. They show up on time. They were professional."

"Earl's and Tyler and Isaiah were phenomenal and saved our lives."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"In mid-June we realized that our decrepit HVAC system was on its last legs. We had the ducting system examined and it was in rough shape with holes and gouges which resulted in poor air quality. We got quotes from several HVAC contractors. Armstrong Mechanical came out on top. We got a top rated Lennox system, completely new ductwork, and insulation blown in, all at a very reasonable price. Armstrong completely replaced the 3 foot plenum, which is the stack over the blower unit that connects to the attic ductwork. Some companies just slide a new blower unit in and connect it to the original plenum which can be caked with years of dirt. Armstrong installed duct elbows over raised rafters and dampers in the ducts. Both improve the airflow to each room. Armstrong also put in all new boots, the metal sleeve that joins the air vent grate to the ducting. Our old ones were caked with residue from when our home was renovated and the ceilings textured. They added a vent to our stale walk-in closet. The air intake vents are embedded in the concrete foundation of our home and could not be replaced. However, the installation techs cleaned them using an extended vacuum hose. We had a glitch a couple of weeks after installation arising from fluctuations in the electrical grid due to Lubbock's changeover to ERCOT. Armstrong sent someone over within a couple of hours of our phone call. They installed a surge protector at no cost to us under our service contract. Armstrong Mechanical's Comfort Specialist David T and their service techs were wonderful to work with. They were very friendly, helpful, and patiently explained things. The installation was done carefully and efficiently. The service techs kept the areas they worked in clean. We strongly endorse Armstrong Mechanical and Lennox. If you need a new HVAC system or air conditioning/heater servicing, then you "Better Call Armstrong!""

"No doubt they hire great installation people, but their communication and honoring their quotes has little to be desired. I will elaborate. I was given a quote, left on my voicemail. I responded the next day letting NRG know I accepted their quote. 1 week later I received a phone call telling me they wouldn't honor the quote give, and they cited the reasons as Tarif's. This was back in April 2025. I still went with NRG, albeit at a$1000.00 increase. The second reason I wouldn't recommend this company, and this for me is the final straw, after installing my solar NRG didn't let me know I needed to have an ESR release, in layman's terms this is necessary for your power company to accept your new solar system. I found out this information when they contacted me in August 2025. NEG blamed the company who upgraded my Electrical Panel. NRG INSTALLED MY SOLAR AFTER THE PANEL WAS UPGRADED. Since this company doesn't communicate with its clients I would say go with another company."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Great! Speedy response- they cared that we were cold"

"A lot of small stuff was off uneven tile seat where water won’t run off , did not evenly space tile to get rid of small pieces. Installed towel rack about three inches off center and covered our bedroom with a thick dust."