Complete Auto Repair

2.2(
5
)

Auto Service, Auto Tires, Welding,

... +2 more

About us

Locally owned & family operated. Additional DBA - Pisarski Service Providers GP Inc. Additional contact names - Greg Hagler, Joe Pisarski, Tami Pisarski. Additional E-mails - greg@completeautorepair.net, joe@completeautorepair.net, tami@completeautorepair.net.

Business highlights

35 years of trusted experience

Services we offer

Oil changes, battery replacement, tire purchases & installation, factory recommended maintenance, advanced engine diagnostics, electrical/electronic systems, steering & suspension systems, engine performance & repair, brake systems(including abs), safety systems(including airbags), heating & air conditioning, automatic & manual transmissions/transaxles, exhaust systems, fuel injection & machine shop.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.25 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
0%
2
20%
1
60%
Rating CategoryRating out of 5
quality
2.6
value
2.0
professionalism
2.4
responsiveness
2.4
punctuality
2.7
Write a review
Showing 1-5 of 5 reviews
Charles W.
09/2013
5.0
auto repair, car tires
  + 0 more
The service from Complete Auto Repair was great, and thorough. They replaced the battery and got her up and running like new, they also spotted some more long term potential issues before they became too big of a problem. We opted to have them fix a number of other issues, like the replacing the break pads and rotors, but opted not to replace the alternator which they warned was over charging the battery. This has caused a few more fried batteries since, but thus far it's been cheaper to replace the batteries than what a new alternator would have cost. They also earned brownie points by letting me hang out inside their office with them after closing while I waited for a ride during a fairly chilly January night.
Description of Work: Replaced the battery, break pads, rotors, lug nuts and wheel bolts.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,058.87
Margie D.
05/2011
1.0
auto repair
  + -1 more
We put our 2003 Ford diesal truck in for them to check what we thought was a transmission roblem. Our estimate was $1000.00 As they tore the truck down the estimate want to $3000.00. When our truck was in pieces and to late to drive it to a car lot for a trade in the estimate them went to $4000.00 then $5400.00 then $7000.00 and when picking the truck up yesterday the bill was a whopping $7995.00. When were into this repair to far to back out they informed me that I had to pay them $3100.00 for parts before they would comtinue with the repair. I feel that we were mislead and cheated; Their business practices are not honest and I would not take a roller skate to them aor a repair.. FORWARNED IS FORARMED. KEEP YOUR MONEY IN YOUR POCKET AND FIND HONEST PEOPLE TO DEAL WITH. Charles and Margie Drewry
Description of Work: Started our just checking the transmission and ended up a blown head gasket and many other thing The truck was drivable when we brought it in with just an occasional little glitch in what we though was the transmission slipping
Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Response from Complete Auto Repair
In response to this complaint regarding a 2003 Super Duty truck with a 6.0 V8 Diesel engine, the initial authorization was not for $1000, it was for $98 for a computer checkout because the customer was not sure what was causing the vehicle to behave incorrectly. The customer believed it was in the transmission, but we found no transmission errors. We found multiple engine related issues in the checkout. The customer’s initial concern was due to a fuel delivery issue that we found during this checkout, along with a burst degas bottle that was leaking coolant. The customer was then given the exact cost to replace the injection control solenoid and bottle. These repairs were required before we could safely drive the vehicle without the potential to cause further damage. After completing these authorized repairs, we test drove the vehicle and discovered that the broken degas bottle was due to a blown head gasket that was pushing combustion gasses into the cooling system. At that point, the customer was informed that removing the heads would be required to determine the extent of the internal damage since there is no way to see what damage had been done due to the engine overheating, at least until someone creates a CAT scan machine for these big diesel engines. The labor charge for removing and reinstalling these diesel heads would run $2,790 and that this was labor only, machine work and parts would be extra. After the heads were removed we magnafluxed them and found dry cracks between the injectors and valves. The customer authorized head work, including pressure testing, then vat, clean and disassemble, then surface and re-install both heads. Due to the fact that these engines are prone to this type of failure, the customer opted to replace both the oil cooler and egr cooler, as well as electing to replace the stock head bolts with upgraded ARP head studs in order to prevent future failures. It is common practice to have machine work and special order parts prepaid. The 2003-2007 6.0 power stroke engine commonly has this type of failure; this is one reason that Ford discontinued using these very expensive engines. The customer was informed of everything we found inside the engine during every step of this repair, as well as the cost of the parts and labor associated with repairing the internal engine damage. The additional, non-essential work was done with the customer’s permission in order to save any future labor charges due to the high failure rate of these components. Some components, such as glow-plugs and oil lines that were worn and recommended for replacement due to not having any additional labor charge for them, were declined by the customer. No work was ever done without being authorized by the customer first; we do not just put parts on people’s cars and spend their money without discussing the repairs and options. Occasionally, in the 23 years we have been in business in Lubbock, customers will elect not to continue repairs and will tow a car or truck out and sell it off or scrap it. This customer elected not to take the truck out and trade it in with these problems still present, and asked us to complete the repair. The only problem the customer appears to have is with the cost of repairing a $50,000+ vehicle. We have no control over the cost of these parts, or the amount of labor required to take these complicated engines apart.
Louis R.
07/2010
1.0
auto repair
  + -1 more
Don't go there!!!!!!!!!!!!!!!!!
Description of Work: I took my vehicle in for repair in June as it would run out of gas at one quarter tank. They called me and told me it would cost another 1000.00 as they had to order a part and to cover the cost of labor which I agreed to. I was called and told the vehicle was fixed and two weeks later I ran out of gas on the interstate with 1/4 tank of gas. Had to call road service. I took the vehicle back in and they called and told me it was ready but I owed them 16.00 in gas. I picked the vehicle up and on the same weekend ran out of gas on US 87. I took the car back in and they told me I would have to buy a new gas tank and labor for a total of 1100.00 and the vehicle would be ready Monday. It is Tuesday evening and I still do not have a car. This place does not perform work as stated they would do nor do they have the work done when they say it will be. They seriously overcharge a customer to get more money without showing you anything. STAY AWAY FROM THESE PEOPLE!!!!!!!!!!!!!!!!!!
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Response from Complete Auto Repair
The vehicle came in in May of 2010 after being frustrated with a local Toyota Dealership that was not able to correct his problem after replacing both level sending units. We replaced an auxiliary fuel pump to transfer fuel from one compartment to another in the tank. The fuel pumps and level sending units are accessed through panels under the seat rather than by removing the tank. Only $386.20 of his initial $1,136.56 bill was regarding the fuel system, most of the bill was regarding additional maintenance. Two months later, he came in, saying that he had started running out of gas at ¼ of a tank again. We replaced the jet pump again, free of charge, but the issue remained. After looking deeper into the issue at no cost to the customer, we inspected the fuel tank, removing tank covers, and found that the metal tank was dented, causing one of the level sensors to hang. After this, the customer disclosed that he had run over an object in the road just before this issue began occurring. This damage was concealed from view due to the tank covers. Prior to doing any other repairs, the customer authorized $1,014.16 to replace the tank, the final bill was lower at $985.97. At Complete Auto Repair, we strive to provide excellent service at competitive prices. This was demonstrated in this case by the hours of time our technicians and owner put into finding the problem at no charge to the customer. We want to find and repair every customer’s issues quickly, but when a road collision is not disclosed prior to repairs being authorized, we are only able to work on the problems we can see. We do not believe it is fair to combine multiple, unrelated repair bills into a complaint addressing an issue that was finally fixed by repairing this hidden damage.
Mary B.
04/2010
1.0
auto repair
  + -1 more
Price quoted to replace a starter was $325, so we used them over competitors. Charged us $41.50 to run diagnostic, said started cost more than they first thought. They called us to try to get us to do hundreds of dollars of additional repairs. They add diagnostic tests, tax, and other additional charges that they do not quote, then say the owner is not available to negotiate removing charges. We asked them to quote additional work, they never contacted us with an estimate. Overall, we do no like being charged 50% more than estimate, particularly when there was no additional work done over what was originally estimated. Be very careful in dealing with these people.
Description of Work: Had a started replaced in a 2001 Suburban.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$475
Response from Complete Auto Repair
In response to this complaint, the original repair order is under another family member's name, not the name of the reviewer. This is a 2001 Chevrolet Suburban with 223,877 miles. The initial work order shows that diagnostics were authorized prior to replacing the starter. The starter was found to be oil soaked and had failed. Within an hour of the vehicle being dropped off, The Customer was given an exact cost of replacing the starter, and at this time, we discussed the additional cost of repairing the oil leaks that appeared to cause the failure. He declined these repairs as well as repairing a leak found in the water pump, but authorized the starter repair. At this point, we replaced the starter, and delivered the vehicle at the exact price that was quoted. At Complete Auto repair, our goal is to deliver excellent service at competitive prices. We believe this may be a case of miss-communication between two other parties, but we were not informed of any problems prior to this regarding the quality of the work performed. We would welcome the opportunity to speak with Our Customer to correct his issues.
Vickie H.
11/2009
2.0
auto repair
  + -1 more
car in shop for leaking. authorized water pump replaced. advised that additional leaks coming from heater core. authorized bypass heater core. the cooling system was pressure tested once before repairs and once after to check their own work (was charged 41.50 for each test; a practice referred to as stacking) and car was returned with a hole in the radiator hose. was charged $26 for incidentals that should have been around $15-17 max. in less than 2 months have had to add water/antifreeze twice. IF THE COOLING SYSTEM WAS REALLY AND TRULY PRESSURE TESTED BEFORE AND AFTER REPAIRS, THE HOLE IN THE RADIATOR HOSE SHOULD HAVE BEEN DETECTED AND REPORTED.
Description of Work: water pump replace and heater core bypassed. Parts cost = $84.26; Labor cost = $315.40; Sup cost = $26.00.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$432.61
Response from Complete Auto Repair
In response to this complaint, the original repair order is under the name of another family member, not the name of the reviewer. Looking at the completed invoice, multiple repairs were recommended to the neglected cooling system on this 1999 Oldsmobile, and were declined. We show that the intake was leaking coolant, but the customer did not want repairs due to lack of funds. At his request, rather than repairing the heater core, he had us install a bypass to save money. The vehicle needed all hoses and some seals, but they were not replaced as the customer had already indicated that he did not want to spend any more money on repairs. Our goal at Complete Auto Repair is to meet all customer needs, however, we are not able to exceed a customer’s expectations after recommended repairs have been declined. We are sorry that the vehicle had an additional coolant system failure, but this situation may have been avoided if the additional needed repairs had been completed rather than declined by the customer.

    Contact information

    3704 Slide Rd, Lubbock, TX 79414

    www.completeautorepair.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Auto Service,
    Auto Tires,
    Welding,
    Auto Transmission,
    Auto Mufflers

    FAQ

    Complete Auto Repair is currently rated 2.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Complete Auto Repair accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Complete Auto Repair does not offer free project estimates.
    Yes, Complete Auto Repair offers eco-friendly accreditations.
    No, Complete Auto Repair does not offer a senior discount.
    No, Complete Auto Repair does not offer emergency services.
    Yes, Complete Auto Repair offers warranties.
    Complete Auto Repair offers the following services: Oil changes, battery replacement, tire purchases & installation, factory recommended maintenance, advanced engine diagnostics, electrical/electronic systems, steering & suspension systems, engine performance & repair, brake systems(including abs), safety systems(including airbags), heating & air conditioning, automatic & manual transmissions/transaxles, exhaust systems, fuel injection & machine shop.

    Contact information

    3704 Slide Rd, Lubbock, TX 79414

    www.completeautorepair.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 3:00 PM