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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"It's that time of the year! They are local (Kempner), like and follow their page. Native Heating and Air LLC truly impressed me with their exceptional service from start to finish. Melanie and her team provided flawless installation, competitive pricing, and a comprehensive maintenance plan. Despite receiving multiple estimates, Native stood out and won the bid with their expertise and dedication to customer satisfaction. Most importantly, there were no annoying sales pushes, which was a refreshing change and a big reason why I switched my former HVAC provider. Special thanks to James from the City of Copperas Cove - Municipal Government building inspector for his professionalism. Additionally, I must commend Josh, the owner of Native, for his act of kindness and honesty. He went above and beyond by pointing out a minor cosmetic defect in the unit that I hadn't noticed during inspection. He chose to do the right thing, which resulted in him replacing it with an intact unit from the distributor located out of town to ensure my satisfaction - all done the same day! For all your HVAC needs, choose Native Heating and Air! You will not be disappointed! Call them for any maintenance, repairs, replacements or new installations. I'm very happy!"

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"We were having a hard time getting any of the plumbers in our area to even call us back. We were needing gas line run to our fireplace. It was a small job but not something we could do ourselves. Billy got right back with us and had his crew at our house in two weeks to do the job. They were polite and clean and now we can finish our fireplace build. We would highly recommend this business."

"I can not say enough positive about Chris and Chuck and O 2 KOOL!! Chuck came out in early January to look at my old Trane gas furnace .. he got it going with no trouble. Now today ... during our ice/snow armageddon it went out again. I called and Chris FaceTimed with me .. looked at what was up and talked me through how to relight the system myself. Good news .. I now have heat! I strongly recommend them to anyone who needs help with their heating and cooling system! They not only helped, but assured me .. a 60 yr old woman .. everything would be OK and safe. That is a VERY rare quality!"

"I highly recommend Belk HVAC, they arrived promptly and communicated to a high degree of understanding for my needs. They were very professional in their work and got our Mr Cool units back into service, they were very respectful and maintained a clean work environment. "