Get matched with top in Lakeport, TX

"The work was beautiful upon completion. Just shy of a year after construction was completed, the seam of the add-on began to leak. James was called and came out to take a look. He and a few guys added caulk ( I assume - wasn't told) to try and fix the issue. Shortly thereafter, we had another bout of storms and the seam still leaked. James was called once more and stated that he had never had this issue before. He came out again and then stated that the problem was the roof slant/chimney and would need another approximately $4,000.00 dollars to fix. Needless to say, not happy with that one."

"Excellent service and personable."

"The service techs arrived on time. Before doing any work the tech told me the system was old and needed to be replaced. I asked him to check the system and he reluctantly opened the service panel and stated there was insufficient power (no transformer) to check and went back to his truck. I reviewed the instructions on the inside of the panel and pointed out the system had power and the transformer was inside the control box. The tech came back and tested the system. There were 6 zones. He found the first zone has a faulty valve that was stuck open. 2 sprinkler heads were broken. The tech walked around and kicked at a few sprinkler heads and the tech again stated he recommended a new system at $2100.00. I asked for the existing system to be repaired and he shrugged his shoulders. He was not interested in discussing repairs, only a new system. I explained that I wanted to save the existing system if possible and asked for a quote to repair. He again shrugged his shoulders. I asked if he was telling me he did not want to do the repair work and only wanted to sell a new system. He shrugged his shoulders, nodded his head. I stated I would seek quotes for repair. He shrugged his shoulders and asked me to pay the service call charge of $89.75. I paid it, but it really felt like I just paid for a new system sales pitch from a company not willing to estimate cost of or do repairs."

"Christian did a great job last year, didn't see any bugs for months. We've had a different guy this year that hasn't been quite as effective, and I had a very unpleasant interaction with service manager Josh which has thankfully been remedied. It's been hot and dry, which I suppose has slowed the timeline on when fire ant treatments reach full effectiveness since they need rain. Because of this, I got swarmed a couple weeks after it was put out and went into anaphylactic shock requiring emergency aid. Ramon was great about scheduling a followup treatment, after which Josh gave me his phone number in case I saw more. I did a few days later, so texted him asking if the product needed more time or if there was something else Gecko could do. His response was to accuse me of lying, cancel my service, and say since he was the manager there was nobody above him to go to. The owner thought differently. Christian came out today and verified that we now no longer have fire ants, so I suppose my questioning whether it just needed more time was correct. Our service is no longer cancelled and we won't have to deal with Josh again. Huge props to the business for standing up for its customers here. It would have been all too easy to sit back and do nothing, but they made it right. Everyone else I've interacted with there has been awesome. Josh is the only person I have a problem with due to his hostile behavior and power tripping abuse, so I'm glad we can continue with Gecko despite this hiccup."