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"They are very easy to work with and do a great job."

"Doug Hensarling/ASIM has maintained numerous systems for me over the past 10+ years, both residential and commercial and has done a good job on them all. This is the first time that I was actually able to use him for a completely new system and he did a great job. He was easy to deal with for scheduling, and his crew showed up to do the work when he said they would. Doug was on-site every day to manage his crew and get the job done efficiently. He’s extremely customer focused and he worked hard to make sure that I knew what was going on throughout the whole process. One of the tasks involved with a new system installation is interfacing with the County Health Dept. and their inspectors. An application has to be submitted to the county prior to construction along with a soil analysis and a complete set of plans detailing the location of the tanks and the septic field relative to the building and property lines. Doug took soil samples from several potential locations, then came back and helped me choose the best location based on the site and soil analysis. Once that was determined, he was able to complete the design and submit the application for me. Doug knows the process and the relevant regulations so he handled all of this for me which 1) took away the burden of having to deal with a gov’t agency I’m unfamiliar with and 2) gave me peace of mind knowing that it would be done right. The inspector I spoke with during one of the various observations told me that Doug is one of the best contractors they deal with. Once we got to the actual installation, it went smoothly. The weather has to be considered when doing this kind of work and once it’s started, it has to get done as quickly as possible otherwise you end up with a real mess. They dug the hole and got the tanks set all in the same day. Connection to the building and septic field layout took a couple more days and the final day was for clean up and testing. Overall, they were only onsite for a week and made short work of a pretty large job. As I said earlier, I’ve worked with Doug for over 10 years now and he’s always done me right. He answers calls and texts at all hours and has never let me down when I had an issue or needed help. I would absolutely recommend him to anyone looking for system maintenance as well as someone who needs a new system."

"I was scheduled with United Plumbing between 5 and 8pm Dec. 23, 2024 to have a toilet installed. I tried to reach out to the number Angi sent me through Lowe’s 3 times to verify several days before the appointment, and those calls were all ignored. I got a text message from the owner “Nate” at 4:45 on the day of service asking if I was available. I called him less than 10 minutes later to tell him I was on my way to the job location, and he responded by telling me, “we don’t work after 5, so I parked my truck.” I was very confused by this since he tried to reach out to me under 10 minutes earlier. After several minutes of requesting that he fulfill his pre-scheduled appointment, and him refusing, I accepted his offer to come at 9 the next morning. I said “I’ll see you at 9, and hung up the phone.” Nate cancelled and refused to come, “because I hung up my phone.” What else was there to say?! The owner is very unprofessional, and should not be running a business!"