Greg checked the breaker box, and looked around the house. He noticed that the main water line for our house is located outside our son's bedroom, and that all of the pipes are in the ceiling above his room, and branch out from that point. He checked the location of the hot water heater (on the other side of a different wall of his room). He took me outside and showed me the pipes entering the house. He said, "This is the main water line into your house. The pipes run up the outside wall of your son's bedroom, and into the ceiling, and from there they branch out, to your hot water heater, for example. I'm not a plumber, but there is a valve to regulate pressure in the pipe line coming into the house. Your house is about thirty years old, and I'm guessing that the valve is wearing out, the water pressure is varying randomly, and the sound is coming from the pipes." This seems like the most reasonable answer to the sound problem in the ceiling in this part of the house. "Electricity is always in the wires, it doesn't vary" Greg told me, "water pressure can vary. The sound is inconsistent, so varying water pressure is the likely answer." I agree. I asked what I owed him for the half-hour he'd spent looking for an electrical problem, and he said nothing. He handed me his card and he smiled, "You'll need us some day. Give me a call when you do." Greg is definitely a smart, experienced professional who has great trouble shooting skills and can think outside the box to solve problems. He communicates clearly and thoughtfully with warmth and some humor, and is not condescending nor does he pressure his customer to do work outside the scope of the service call or that doesn't solve the problem. I'm impressed. I think other people would like to have someone with this kind of skill, work ethic and customer service to come to work on their home. I definitely will call him when we need electrical work. "},"url":"https://www.angi.com/companylist/us/ca/orangevale/sconce-electric-reviews-393285.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Legacy Plumbing","address":{"@type":"PostalAddress","addressRegion":"TX","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Stephen S."},"reviewBody":"I contacted Legacy Plumbing and requested ?Wayne?, who had done excellent shifting-foundation related plumbing testing and repairs on my house, two years earlier (in 2012). A hot water reliability issue was deferred until I was prepared to do remodeling work on the house. This week, the two plumbers assigned, Wayne and his assistant Cannon, arrived and were efficient, effective and professional in collaboratively isolating the problem, replacing shut-off valves for the hot water heaters, tracing the under-slab errant recirculating hot water line to the ideal just above ground T-junction, identifying the perfect location in the back of a floor level kitchen cabinet to cut a hole for access to the required pipes, welding the related pipe connections closed and then retesting hot water access at all locations. They were very skilled and knowledgeable detectives in resolving the problem. The job was completed much faster than I expected, with minimal disruption and wall access cutting. They had the right diagnostic equipment and put it to excellent use. Wayne is very impressive at diagnosing and solving complex plumbing problems. I highly recommend these plumbers and their employer (Legacy Plumbing)."},"url":"https://www.angi.com/companylist/us/tx/frisco/legacy-plumbing-reviews-466549.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Allen Steele Plumbing","address":{"@type":"PostalAddress","addressRegion":"TX","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Scott B."},"reviewBody":"They came in to install a hot water heater, they were prompt, professional, and clean. While here they went above and beyond, fixing a sewer trap that was backing up into my house. I had contacted another company the night before about fixing the sewer and they refused."},"url":"https://www.angi.com/companylist/us/tx/tyler/allen-steele-plumbing-reviews-8026527.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Lowe's","address":{"@type":"PostalAddress","addressRegion":"TX","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Weldon W."},"reviewBody":"Lowes had a special fixed price install offer for hot water heaters and dish washers -- we had a series of install problems that were sort of a joint responsibility ...the Lowes contract installers honored the agreed upon fix price ... they could have demanded regular hourly rates of $50 to $70 to fix the problems .. but they honored the install $$$$$ ... talked to Lowes and they seek experienced installers who appreciate the opportunity .. ww "},"url":"https://www.angi.com/companylist/us/tx/tyler/lowe%27s-reviews-5483597.htm"},"position":10}]}
Water Heater Service reviews from real Angi homeowners in Hideaway, TX
Last update on October 15, 2025
Nina R.
5.0
11/2024
All of the services, new home plumbing, replace water heater and recently drain issues were quickly and cleanly completed. Very good company!!
They are very careless and expensive they assumed when they told me it would be over $1100 to replace my hot water heater that we would go with them and they left the wires exposed with the unit still plugged in and it ended up catching on fire [*** Link removed ***] this is a YouTube video...
Sydney L.
1.0
03/2018
Terrible customer service! This company does not understand what it means to operate in East Texas. A service gentleman came to our house and tested the system with a device that acts as a thermostat, we were told the problem was only with our thermostat and that it needed to be replaced...
Linda L.
5.0
07/2017
I called about 7PM and although they were booked solid, they did send someone out. Their plumbing specialist came out and did a most thorough check and did find the leak . It was coming from a water heater and the vent out of the roof had been broken off by someone doing work on the roof. The...
Margaret M.
5.0
06/2014
Greg Sconce arrived on time at 9:00 a.m. with an assistant. They were clean, neat and professional. They listened to me. I explained where the family was describing the sound being present, literally above their heads, and 'in the ceiling.' I explained the inconsistent nature of the sound,...
They came in to install a hot water heater, they were prompt, professional, and clean. While here they went above and beyond, fixing a sewer trap that was backing up into my house. I had contacted another company the night before about fixing the sewer and they refused.
Statewide Remodeling's unsurpassed commitment to customer service has repeatedly earned the coveted Consumers Choice Award for the past 10 years straight. Statewide has also been named Service Provider of the Year by multiple large retail establishments over the past 10 years. We have offices and showrooms in Dallas, Plano, Austin, Houston, and San Antonio to accommodate our 40,000+ customers. We offer our customers workmanship guarantees for as long as they own their homes and also a money-back satisfaction guarantee in writing. When you want to improve the beauty and overall efficiency of your home, trust the experts at Statewide Remodeling. We're a locally owned and nationally ranked remodeling company.
Statewide Remodeling's unsurpassed commitment to customer service has repeatedly earned the coveted Consumers Choice Award for the past 10 years straight. Statewide has also been named Service Provider of the Year by multiple large retail establishments over the past 10 years. We have offices and showrooms in Dallas, Plano, Austin, Houston, and San Antonio to accommodate our 40,000+ customers. We offer our customers workmanship guarantees for as long as they own their homes and also a money-back satisfaction guarantee in writing. When you want to improve the beauty and overall efficiency of your home, trust the experts at Statewide Remodeling. We're a locally owned and nationally ranked remodeling company.
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"Rivera Services removed our old deck and installed a new one. They were quite efficient, prompt, and professional. They charged very fair price. I highly recommend them. "
Scott B on May 2025
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"Rivera Services removed our old deck and installed a new one. They were quite efficient, prompt, and professional. They charged very fair price. I highly recommend them. "
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"Ari promised us to complete our project (which included kitchen, guest bath, master bath, laundry room and deck) in 6 weeks. They were done early and we're very pleased with the results. The crew was here almost every day, working on the project. We had a major water issue that soaked the carpet in the master bedroom and Ari was quick to assure us they would replace the flooring in the bedroom. Any issues they encountered were taken care of with no additional cost over what we were quoted up front.
Cabinets and countertops are GORGEOUS! Very, very pleased with the custom pantry they had built for my kitchen!
Our only negative was the language issue as most of the crew didn't speak English. But we were able to communicate well enough to accomplish what was needed.
We would use Finecraft again if we do any further remodeling.
Pictures attached.
"
Debbie F on September 2025
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"Ari promised us to complete our project (which included kitchen, guest bath, master bath, laundry room and deck) in 6 weeks. They were done early and we're very pleased with the results. The crew was here almost every day, working on the project. We had a major water issue that soaked the carpet in the master bedroom and Ari was quick to assure us they would replace the flooring in the bedroom. Any issues they encountered were taken care of with no additional cost over what we were quoted up front.
Cabinets and countertops are GORGEOUS! Very, very pleased with the custom pantry they had built for my kitchen!
Our only negative was the language issue as most of the crew didn't speak English. But we were able to communicate well enough to accomplish what was needed.
We would use Finecraft again if we do any further remodeling.
Pictures attached.
"
We specialize in both residential and commercial work. -Cutting, welding and assembling pipes, tubes, fittings, and fixtures. - We do Underground work -Install fittings and valves and much much more. We value your time so everything will be done according to your timeframe.
"The workers did great! they were in and out so fast."
Martha N on June 2024
We specialize in both residential and commercial work. -Cutting, welding and assembling pipes, tubes, fittings, and fixtures. - We do Underground work -Install fittings and valves and much much more. We value your time so everything will be done according to your timeframe.
"The workers did great! they were in and out so fast."
In business since 1992, Tri-State prides itself on providing top notch services and products to it's many customers. Our Service Plumbing team is ready and willing to tackle your project. Simply reach out and we will dispatch a technician immediately to provide a quote and solve your problem!
In business since 1992, Tri-State prides itself on providing top notch services and products to it's many customers. Our Service Plumbing team is ready and willing to tackle your project. Simply reach out and we will dispatch a technician immediately to provide a quote and solve your problem!
As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Very responsive to the initial and subsequent contacts. Lance and company performed professionally as well as providing me with information to make my decisions as the project progressed. Very responsive to added service request to replace washing machine valves. Pricing was very reasonable, especially when compared to the company's with higher overhead costs"
Craig R on September 2023
As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Very responsive to the initial and subsequent contacts. Lance and company performed professionally as well as providing me with information to make my decisions as the project progressed. Very responsive to added service request to replace washing machine valves. Pricing was very reasonable, especially when compared to the company's with higher overhead costs"
After 18 years of residential and commercial plumbing service, my wife and I have created Plumb Hero to provide exceptional service to all of North and Northeast Texas residents and businesses. We provide up front flat rate pricing, guaranteed work, Veteran and Senior discounts.
After 18 years of residential and commercial plumbing service, my wife and I have created Plumb Hero to provide exceptional service to all of North and Northeast Texas residents and businesses. We provide up front flat rate pricing, guaranteed work, Veteran and Senior discounts.
"Sergio was Great! No pressure tactics. Water is soft and tastes better. Clean and professional installation. Extremely pleased."
Tom B on April 2019
"Sergio was Great! No pressure tactics. Water is soft and tastes better. Clean and professional installation. Extremely pleased."
Tom B on April 2019
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FAQs for water heater service projects in Hideaway, TX
The average cost to install a new water heater is around $1,300, but you can expect to pay between $875 and $1,750, depending on the kind of water heater, the size of the unit, and the professional chosen to complete the work. Tankless water heaters can push your price higher, as installation is more complicated, with prices as high as $3,500. The location and accessibility of your water heater will play a role in the project cost, as those sitting in tight spaces like a crawl space will drive up your labor costs.
Tankless water heaters are more expensive than those with a storage tank, but they come with some impressive benefits that most homeowners find worth the higher investment. Most importantly, they provide unlimited hot water, so you’ll never run out like you would with a storage tank. Tankless heaters are also more efficient, so comparing gallon-for-gallon, you’ll spend less on hot water with a tankless heater. Tankless water heaters are also smaller, require less maintenance, and tend to last longer than storage tank water heaters.
It usually takes a professional water heater installer between two and three hours to remove an existing water heater and install a new tank heater. However, it could take four to five hours if they have to work in a small utility closet or another tight area, like a crawl space. Tankless water heaters have a more complicated installation process, so they will take a bit longer. Additionally, a gas water heater requires a connection to a gas line, and that alone can add about an hour to the installation timeline compared to installing an electric water heater.
It is very difficult and dangerous to install your own water heater, so we strongly recommend against tackling this as a DIY project. Not only will you need to wire your water heater, but you’ll also need to connect plumbing to the intake and outlet. Sweating copper pipes and connecting wiring properly are skills most DIYers don’t have, and even if you do feel confident you can do it, working with water and electricity always leaves the potential for electrocution. Hiring a local water heater installer is well worth the investment.
In most municipalities, a license is not mandatory for water heater installation or replacement. However, we strongly recommend hiring a licensed plumber or water heater installer to handle the work. Licensed installers are far less likely to make a mistake during the installation, which means paying for the experience decreases your risk of a leak and other issues. You can use our state licensing tool to find out if a contractor you’re considering in your area holds a plumber’s license.
The Hideaway, TX homeowners’ guide to water heater services
From average costs to expert advice, get all the answers you need to get your job done.
Servicing a tankless water heater can help it run smoothly and last for years to come. This guide explains all the factors that affect tankless water heater maintenance costs.
Learning how to replace a water heater in your home is a challenging task that most people will want to leave to the professionals. But if you’ve got expert-level skills, here’s what to do.