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We don’t recommend you put your silk rug in the washing machine. Silk is extremely delicate; stuffing it in the washer won’t do it any good. Additionally, the hot water can harm your rug. If you have stubborn stains you can’t get out, the safest bet is to call a pro.

Steam cleaning is generally considered better than shampooing for deep cleaning carpets. Also known as hot water extraction, steam cleaning uses heat to penetrate deep into the carpet fibers, effectively removing dirt, allergens, and bacteria without leaving behind a sticky residue. This method also tends to cause less wear on your carpet over time and leaves the fibers feeling softer. While a steamer can be more expensive, the cost is often justified by the longevity of your carpet. Shampooing may be a suitable option for quickly fixing odors or cleaning minor surface stains. However, it can leave behind a soapy film that attracts more dirt, defeating the purpose of the cleaning. The best choice depends on your needs; for a thorough, deep clean, steam is the superior option, while shampooing can handle light, surface-level dirt.

Yes, some carpet stains can be permanent. Stains that have been sitting for a long time (weeks, months, or years) are much harder to remove because they have had time to dry and set. Other types that may be permanent include oil-based stains and dye stains. While some cleaners can help, they can also risk dyeing or permanently changing the carpet's color. If you have an old stain and are unsure of the cause, it's best to call a carpet cleaning professional. If DIY methods and professional cleaning fail, you may need to replace that section of carpet or learn to live with the stain.

The best cleaner to remove soot depends on the surface material and the type of fire, but consider dish soaps or degreasers, baking soda, rubbing alcohol, and hydrogen. Low-oxygen fires often leave behind greasy soot, which is best removed with dish soaps or degreasers. Baking soda can be useful for absorbing soot deposits from carpets, followed by rubbing alcohol or hydrogen peroxide to clean the set-in stains.