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"The process went smoothly."

"Javier did an AWESOME job - we’re so happy with our granite! This was a complicated project because of the shape of our countertops, but he made it look easy."

"We hired Frazier’s Home Repair as our General Contractor for our master bath renovation and were thoroughly impressed. Chris provided feedback on our wall/tile/quartz choices, sharing his knowledge for us to make the best decisions. His crew went above and beyond each day to make the process as stress-free as possible; keeping the demo area tidy and updating us with the progress of other contractors arriving throughout the week. We will definitely hire Chris and his team again! Work Performed: Performed entire bath demolition (including sunk-in jacuzzi tub), installed all bath plumbing, enlarged existing window & quartz windowsill, installed new vanity mirror, installed quartz countertop, installed clear frameless shower and new floor/wall tile. Installed new stand-alone bathtub. Installed floor ceramic tile and 5.5” base boards."

"Great work!"

"On Tuesday, April 16th he tore out the tile and my double sink. He collected from me $1750 and left at about noon saying he would return. He did not return until Friday afternoon. He hastily installed the countertop and said he was finished. In addition to having poorly installing the countertop, the sink was not one made to be used in a kitchen and had only one hole in the top for the faucets. I offered to pay for a decent sink although he was to replace the one I had He said he was not a plumber and was not going to connect any sink. I pointed out the other problems and asked him to fix them. He argued for awhile demanding payment.. I told him I would pay him when he corrected the problems. He walked out and then sat outside of my house for almost an hour. I called him to try and resolve the issues. I even offered to pay if he provided a helper. He refused to do so unless I paid him for the complete job. He left and returned with the police. He said I had cheated him and then accused my husband of having threaten him with a knife and he was afraid of him. My husband is 73yrs old, has Non-Hodgkins Lymphoma and a defibrillator. He never even suggested anything. He and his worker insisted that happened and my husband had to spend a night in jail. He must appear in court on April 26th, so we must retain an attorney."

"Everything went so smooth in one day. The shower is so beautiful and stylish. Mr. Eric was so polite and friendly. He went above and beyond his duty I need to have a different showerhead from what was on my contract. He was able to come through for me. He is just so Awesome!!! I am enjoying my new shower."

"Bathroom is beautiful, it was done in about 8 hours and very polite and professional!!"

"He is a really great worker and does great work! They are good people and hard workers!"

"Edgardo Alonzo Ruiz and team did an outstanding job at installing tile and hardwood flooring in a 3000 sq. ft. area. Edgardo is very knowledgeable and professional. Cost for installation was competitive. We would definitely recommend Ruiz Flooring and use his services again."

"As a homeowner that was flooded, I put a great amount of time interviewing contractors and felt that this company would give me the best remodel of my downstairs. In the end, I signed a 20-page contract (against the advice of a lawyer friend) and gave Stephen and Ryan about $120K of my insurance money. What I got was an extremely stressful, expensive experience with a variety of results. This should've been my first sign of trouble - - On my quote, Ryan refused to itemize my remodel expenses as all other companies do and this has caused an ongoing problem with insurance and with a subsequent flood. After giving them a 1/2 deposit, it took them over 3 weeks to even begin the project, which they blamed on permits. I was told that, "I could email the permit office," which I did, and received notification almost immediately that the project could commence. This should not have been my job. They demoed up 1200 square feet of tile creating a ton of dust and debris and despite my pleading, they would not clean it up. I became more sick than I had ever been in my life. I was then told that they would begin spraying oil paint on the new cabinets and it would be better to try to get out of the house. Within 24 hours, I arranged for a trip to Mexico and left. When I returned, it seemed that they also took a vacation and nothing was done. Money wasted. I then became more sick and wound up staying in a camper in my driveway as I couldn't afford to go away again. The $7K stairway I paid for is at best sub-standard for the money. He had a company come in and put in a vent for my kitchen (90 degrees to the outside. The guys messed up the outside hole and was in the shape of an oval (should have been a circle and covered). I asked for this to be repaired multiple times in emails and in person and it took over a month to get this done. Then, dealing with a second flood, and installing the hood, I was told by 2 separate installation contractors that this vent wasn't even sufficient for a dryer, and had to pay for it a second time. I had windows replaced, big ones. One of the windows already has a broken seal. I was very happy with the painters, the millworkers and the countertop fabricator. Their crews were very nice, competent and respectful. However, during the process, I learned that they were sometimes not paid on time and the blame was put on me for "not paying on time." That was a lie. I have since remodeled the house a second time and I am keenly aware of pricing for contractors. My half deposit more than paid for the full remodel and furthermore, I paid Ryan in full on the schedule which he created. I held up my end of the contract and expressed to Ryan that this was the worst business experience that I've ever had. I literally had nightmares about it for some time. Sure, being flooded is a traumatic experience but it didn't even begin to compare with what I dealt with Neal Homes. The items that I listed are really just the tip of the iceberg. Again, I waited a full year to write this and also until I rebuilt my downstairs a second time to make sure that I was explaining this with a clear head. My thoughts are the same. I'm now the poster child for all of those people that get taken advantage of by a general contractor. It's a sad story and a very expensive lesson learned."