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"TLDR = 2 ½ out of 5 stars. Good customer service. Good for BASIC tiling. BAD for anything more complicated than brick pattern. And I do NOT recommend this company. We chose Texas Pride Custom Floors as they are local & had good reviews. We were upgrading 3 areas in our home. We did an accent strip in our master bath. It came out great. We did an accent wall surrounding our fireplace. It came out great. We wanted to do a HERRINGBONE pattern backsplash in our kitchen. It did NOT come out great. As a matter of fact, the first tile we chose, as the tiler was installing it in a HERRINGBONE PATTERN said it wasn't going up right. After meeting with the sales rep, that tile was torn down & we chose a different (LARGER) tile that the rep recommended would be a better choice for our HERRINGBONE backsplash. We waited a week or two while the new tile was on order. When the new tile finally showed up, the tiler showed up & started installing the HERRINGBONE pattern we wanted. Unfortunately, the herringbone pattern was being installed HORRIBLY. The tiles were NOT spaced properly. We talked to the tiler about it & were told it wasn't his fault. We looked at the work & there was only about 1/3 of the tile that had SPACERS. Where it is our understanding that with a COMPLEX PATTERN, that EVERY TILE should have spacers all over the place! The tiler insisted it wasn't that the tile was missing spacers. It was the TILES FAULT that the installation was bad. We were quite UPSET & I was close to tears. The Site Rep showed up & we talked about it some more. And we UNHAPPILY AGREED to redo the tile AGAIN (for the THIRD TIME) & instead of the HERRINGBONE PATTERN we'd been dreaming of - we SETTLED for a subway pattern. Then, once the tiling was finally completed..... As instructed, we waited about a week to seal the tile (CALCUTTA MARBLE) for everything to set. Once we started the sealing process, we found SEVEN cracked tiles. The site rep had to come out (again) & approve for the tiler to come out & fix these cracked tiles. The tiler came out & fixed the tiles. Then - we noticed the next day that there was still more tiles needing to be replaced. This went on, back & forth about 3-4 times, each time, the tiler attempting to blame us for doing something wrong to crack the tiles. As he was replacing one tile, he'd crack the one next to it, then blame us. WE SAW THIS HAPPEN TWICE. The job is FINALLY completed (this started in early September - Completed in late October). We are happy with the final product. Though VERY DISAPPOINTED about NOT GETTING THE HERRINGBONE PATTERN that we wanted. OH! By the way - WE PAID FOR THE LABOR OF HERRINGBONE PATTERN that we did not get. All in all, the Customer Service for Texas Pride Custom Floors was good. And as long as all you want is VERY BASIC TILING, the end product is good. If/when we decide to do more tile work, we will NOT be going back. And we do NOT recommend this company. They get 2 ½ out of 5 stars - and that's mostly for customer service & the VERY BASIC tiling work. I have pics - but not seeing where to upload."