Empire Today - Austin

Awesome work. Would recommend

Great work and good price!

Everything seemed fine and we purchased the warranty. The flooring separated during the first year and they claimed it was an installation problem which was not under warranty at the time we contacted them so we had to pay again for them to correct . BS!

The first crew they sent was disastrous. They used a jack hammer to remove existing tile and did not tape off area. Dust went everywhere including the upstairs and vents. The first crew got some of the floor layer but it had to be pulled up. Another two people came in and started over. The floor was never leveled so now I have areas that clearly show that. The baseboards were not prepared correctly because the paint is peeling off and bubbling and some staples are now showing as the paint that covered them has worn off. . As time has gone by, these imperfections have become more and more noticeable. They are only as good as the contractors they hire.

Happy with new stairs

Best carpet deal around

We paid $12k to have our entire downstairs covered in their LVP. The LVP installed is cheap and scratched immediately from moving a lightweight plastic bin (Bradstreet, advertised as scratch-resistant). No options for moulding were discussed, so the halfboot installed is hideous, plus the subcontractor shredded our preexisting moulding. The subcontractor was ESL, and they were unable to communicate anything with us, and the final walk-through was just an ok. No discussion is needed. We do not know what recourse we have since we never got a copy of our contract, agreement, or anything.

installation was ok but the sales guy said the carpet was just like burbur , ith carpet was clearly of poor qualty and reduced the sale price of my house.

They did the flooring and carpet job, they`re really fine

Project: Install carpeting in bedrooms and LVP in Family room and study. Carpet install was good and not a reflection of this rating. LVP install was not good. First crew removed the carpet, cleaned up the floor but did no other prep work to ensure floor was level. After the install the LVP popped and in most places sounded hollow as in not laying flat. After talking to customer service they sent out another crew. This crew had to remove the entire flooring in both rooms and prep the floor to make it level. Started at 3:30 and did not leave until 9:30 pm which was not very convenient. This install was much improved but still when walking on the floor without shoes there are still areas that sound as if the LVP is not completely flat and pop when walked on. Still waiting on a call back from customer service to see what they plan on doing.

Salesman Eloy really sold us on the floors. So at $5200 for living area and hallway, we were really expecting great installation service to go along with sales service. Wife, and I moved all furniture out of room ourselves, so you think install crew would have been a bit happier. The install crew did an average job and really dirtied the house up in the process. When all said and done, there was glue residue all over the wood vinyl flooring, and the left it like that. Floors were not cleaned well. I made mention to the crew leader, and he said I can get a cleaning lady. So that in my opinion is poor to no customer service, and clean up was horrible with residue all over flooring. I am glad it is done with, and would not hire this company again. If that is the best sub contractors they can hire with unprofessional attitudes, then stay away from this company. Eager to see how the lifetime warranty works out.

Awesome guys

They showed up on time, got the job done & did an awesome clean-up job.

Our flooring turned out great and it was surprisingly affordable!

Professional and did a great job

The installer did an excellent job but the salesman did promise to provide additional material for further work needed, It did not! Did try to call him several times but he did not call me back. His Name is John B. Did call Empire and told about the issue...nothing did happens at least yet

Salesperson was great. Installers had no regard for my home or property. They broke furniture while moving it, damaged doors, and scuffed/scrapped pain of my walls in multiple locations. Customer service said they would reimburse me for the broken furniture but have not heard from them since.

Ryan came over with a lot of samples to look at and was very knowledgeable. Having a lot of samples to look at actually made it easier to find the flooring that I loved. Seeing it person is great but he also had pictures of finished projects that was really helpful to see it all layed out. He answered every one of my questions and when it came time to talk price he offered me a discount that ultimately sealed the deal. The contractors who did the work, worked tirelessly for 3 days and they did a fantastic job.

Great guys . On time . Wonderful work

The process was easy, and the job was completed inside my timeframe. Work was good, and they left the place just like they found it, but with better and newer carpet.

nothing, if idon't want to add a comment, i should'nt have to. next i'll delete your request,

Not impressed but at the same time not disappointed. Post install support is poor.

My carpet installation was scheduled for Friday, April 2nd, 2021. When the installers showed up to lay the carpet, they didn't have enough to carpet all of the areas that I'd wanted re-carpeted. So, I decided to just have vinyl plank flooring put in in the bathroom instead. This was then scheduled for Friday, April 9th, 2021. When they showed up to do this work, they once again didn't have enough plank flooring, so the work had to be postponed until Wednesday, April 14th.

Na

Efficient, thorough and they cleaned up thoroughly! Great job on our old house!!