Get matched with top carpet installation pros in Bryan, TX

"I scheduled a grout cleaning on my 2-year-old house because it had the regular gunk build up from kids and pets, but nothing outrageous with any expectation of not being able to be cleaned in the normal course of a grout cleaning. The first day, the technician came and was very friendly, very nice. Unfortunately, when he left, we noticed all the gunk and grime had splashed all over our walls, our cabinets, our appliances, etc. Additionally, we noticed that certain areas in the grout were all of a sudden very dark, where they previously weren't. We called him back out the next day, and he apologized for the inconvenience, cleaned up the walls, appliances, and cabinets, and said the dark spots were just still drying and to give the company a call if it didn't dry in a couple of days. Additionally, there was some water damage to one of our door frames to the laundry room, to which he just responded, "I remember that door frame being damaged." Unfortunately, there is no way of proving one way or another, so I left that alone. About a week later, we called him back out, he said "no problem" and proceeded to re-clean the dark spots and said if that didn't work, maybe there would be a need to rework the grout and find a similar color. I followed up with him multiple times since then to no response. The last message exchange was on Feb. 2, where I sent pictures where the dark spots did not lighten up and asked what could be done. To which, Daniel responsed, "the next step to those areas is try to match the grout color with a color seal." When asked "when can that be done?" he simply said, "let me see." Since then, I have not received any type of response, call back, etc. My house, which was essentially pretty new, now has crappy dark spots on the grout, where there weren't any issues before. There was no actual remedy, and I got ghosted. It will now cost me another tiny fortune to fix the issue that was caused by your company."

"Started off poorly. Once management was made aware, the communication improved temporarily, but ended where it started. The house was left a mess with plastic and tile bits everywhere. I took a picture abd showed them. Tile was missing and had to be reordered at their expense. Tile was laid in the wrong pattern (even though it was stipulated in the contract), and so it had to be pulled up and relaid. Overall, a really bad experience."

"I should have read the reviews before contacting them. On May 9th, 2024 a representative from Empire Today (Primal Rathod 832-866-4826) came by my home for a scheduled appointment. He brought several carpet samples with him. I agreed to a carpet that match a color in my hardwood floors. The product, Allure-Facinate, is brown-gold and shown in the attached contract. That carpet was to be installed in the stairway and updaters, corridors, as well as the upstairs media room. The contract price, which included a second carpet type to be installed in a bedroom, was $4500, paid in advance. When the installers arrived on Monday May 13th, I noticed a much lighter product and brought it to the attention of the crew chief. He assured me that it was the correct carpet and that once installed it would be darker under home lighting conditions instead of the direct sun. I believed him and allowed him to proceed. Exhibit 1 is a comparison of what I ordered and what was installed. I complained again and the installer contacted the head office and I briefly spoke to someone who said the salesman should have told me that the actual color of the carpet might be slightly different from the sample. You can see from Exhibit 1 that there is a dramatic difference between what I ordered and what was installed. When the installer was finished, he asked me to sign the install completion certificate. He explained that it just covered the installation and had would not impact my claim about the color of my project so I signed. I contacted my the salesperson who agreed that there was a substantial difference after seeing the difference (see text message. I offered to accept a price discount because I did not want to go through a full day install again but nothing is being done. I believe that, because of my age, they just assume that I'm going to just let this go. I am requesting replacement of the carpet with something resembling the color of the carpet I ordered. One week later and still no one has had the courtesy to call. I have reported them to the BBB, FTA, and the TX Attorney General's office. Buyer Beware!"

"At first, everyone seems nice and very genuine. Their price is very fair and so my husband and I have decided to go with them and put a half down for the renovation of my daughter's bathroom upstairs. It was when the nightmare has started. To make the story short, my expensive wood floors were scratched pretty badly and the walls were dented everywhere. The new tub was too wide and they moved it twice up and down the stair. I'm a homemaker and I stay at home all the time and no one tells me anything when my finish their work they just left. I have to ask them what was going on and they lied about the tub has a bubbly stuff on the surface of the tub so they have to change a new tub. But why do they have to move the tub up and down the stairs twice. I noticed it after they have gone and I went upstairs and saw that they have to cut the sheet rocks and tile floors to make the tub fit. At the same, creating a few dust bombs along the way. They did not come and measure the tub, just assuming the tub to be default in sizes only the length of the tub is different. But my house is twenty years old. I don't think the default sizes apply to us. There's no communication, no coordination, no supervision. So frustrating that I'm the one who is alway contacting them and asking about the updates and progress of the renovation. The plumbers are the worst. After they have left, I found trash everywhere including water bottles. They treat my house for a construction site! And if there's a delay. Good luck in getting them back to work on your house because they have to be booked 10 days in advance. The wood repair guys to use my bathroom without asking and leave a mess after (urine on the toilet and floor)! They have also changed things without informing you. Dakota too has said to build us a sit at the end of the tub (because now they changed the tub to a shorter one). But turned out to be like a table as my daughter puts it. And he has refused to change it until my husband had convinced him to do so. The project according to them takes about 4-5 days to finish. However, it stretches to almost a month including the waiting of the repair guys to show up. We have a dateline and have made known to them earlier but when I called Jim to ask him why no one shows up to work and to remind him of the dateline. His reply was that you're not the one who's kid is about to go back to school in College Station. I mean maybe I am. How many 20 years old still lives at home with their parent! Lol ..... Also, they said they can cover my daughter's bathroom big window to a smaller one. But it turns out to be very ugly from the outside of the window and too that the window is built crooked. They can only do small renovation. They can't build a long niche my husband wanted. I can still go on but I think you get the picture. Regretted! We wanted another renovation for our master bathroom. But I don't think we would be using them."