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"Trent was amazing. Did amazing work - in and out! Highly recommend!! We’ll see you again on the next remodel"

"Started off poorly. Once management was made aware, the communication improved temporarily, but ended where it started. The house was left a mess with plastic and tile bits everywhere. I took a picture abd showed them. Tile was missing and had to be reordered at their expense. Tile was laid in the wrong pattern (even though it was stipulated in the contract), and so it had to be pulled up and relaid. Overall, a really bad experience."

"I should have read the reviews before contacting them. On May 9th, 2024 a representative from Empire Today (Primal Rathod 832-866-4826) came by my home for a scheduled appointment. He brought several carpet samples with him. I agreed to a carpet that match a color in my hardwood floors. The product, Allure-Facinate, is brown-gold and shown in the attached contract. That carpet was to be installed in the stairway and updaters, corridors, as well as the upstairs media room. The contract price, which included a second carpet type to be installed in a bedroom, was $4500, paid in advance. When the installers arrived on Monday May 13th, I noticed a much lighter product and brought it to the attention of the crew chief. He assured me that it was the correct carpet and that once installed it would be darker under home lighting conditions instead of the direct sun. I believed him and allowed him to proceed. Exhibit 1 is a comparison of what I ordered and what was installed. I complained again and the installer contacted the head office and I briefly spoke to someone who said the salesman should have told me that the actual color of the carpet might be slightly different from the sample. You can see from Exhibit 1 that there is a dramatic difference between what I ordered and what was installed. When the installer was finished, he asked me to sign the install completion certificate. He explained that it just covered the installation and had would not impact my claim about the color of my project so I signed. I contacted my the salesperson who agreed that there was a substantial difference after seeing the difference (see text message. I offered to accept a price discount because I did not want to go through a full day install again but nothing is being done. I believe that, because of my age, they just assume that I'm going to just let this go. I am requesting replacement of the carpet with something resembling the color of the carpet I ordered. One week later and still no one has had the courtesy to call. I have reported them to the BBB, FTA, and the TX Attorney General's office. Buyer Beware!"

"At first, everyone seems nice and very genuine. Their price is very fair and so my husband and I have decided to go with them and put a half down for the renovation of my daughter's bathroom upstairs. It was when the nightmare has started. To make the story short, my expensive wood floors were scratched pretty badly and the walls were dented everywhere. The new tub was too wide and they moved it twice up and down the stair. I'm a homemaker and I stay at home all the time and no one tells me anything when my finish their work they just left. I have to ask them what was going on and they lied about the tub has a bubbly stuff on the surface of the tub so they have to change a new tub. But why do they have to move the tub up and down the stairs twice. I noticed it after they have gone and I went upstairs and saw that they have to cut the sheet rocks and tile floors to make the tub fit. At the same, creating a few dust bombs along the way. They did not come and measure the tub, just assuming the tub to be default in sizes only the length of the tub is different. But my house is twenty years old. I don't think the default sizes apply to us. There's no communication, no coordination, no supervision. So frustrating that I'm the one who is alway contacting them and asking about the updates and progress of the renovation. The plumbers are the worst. After they have left, I found trash everywhere including water bottles. They treat my house for a construction site! And if there's a delay. Good luck in getting them back to work on your house because they have to be booked 10 days in advance. The wood repair guys to use my bathroom without asking and leave a mess after (urine on the toilet and floor)! They have also changed things without informing you. Dakota too has said to build us a sit at the end of the tub (because now they changed the tub to a shorter one). But turned out to be like a table as my daughter puts it. And he has refused to change it until my husband had convinced him to do so. The project according to them takes about 4-5 days to finish. However, it stretches to almost a month including the waiting of the repair guys to show up. We have a dateline and have made known to them earlier but when I called Jim to ask him why no one shows up to work and to remind him of the dateline. His reply was that you're not the one who's kid is about to go back to school in College Station. I mean maybe I am. How many 20 years old still lives at home with their parent! Lol ..... Also, they said they can cover my daughter's bathroom big window to a smaller one. But it turns out to be very ugly from the outside of the window and too that the window is built crooked. They can only do small renovation. They can't build a long niche my husband wanted. I can still go on but I think you get the picture. Regretted! We wanted another renovation for our master bathroom. But I don't think we would be using them."