Founded 2011 • With Angi since December 2012
Angi Certified
Service Provider Response
Thank you for your feedback. Our customer service team has been working with you and we have reached a resolution that was mutually agreed upon.Service Provider Response
Thank you for your feedback. I’m not seeing in our records having gone to your home to look at the tile but perhaps the appointment was set under a different name. There are simply some jobs that are better off being remodeled vs cleaned and caulked. We choose to be honest and upfront with our clients and offer professional advice. Sometimes our advice is that it’s better to seek remodeling vs hiring us to clean and caulk the shower. For other clients reading this review, while we are in business to earn a living we are also honest people that want to provide you with the best level of service. Our focus is not to take your money and run but to provide you with the quality of service you deserve. If a service lines up with your expectations and our we will complete the work. If it doesn’t make sense we will let you know. That’s why our company name is UpFront. We strive to be Honest and UpFront with all of our clients.Service Provider Response
Thank you for your review. The charge for the quote was due to the customer being outside of our regular service area. The charge would hav been applied to the work had the customer decided to go through with the service. The customer was given an estimate based on the square footage and the description of the job that was provided. The customer informed us that the home was still under construction and would not be completed until March 2020. We informed the customer that it would be best to have us come out closer to completion so that we didn’t need to requote the service in March. In our industry we get a lot of requests for quotes and we are able to complete many in home quotes free of charge. Unfortunately when a home is well outside of our service area we do charge a travel charge that can be applied to the service.Service Provider Response
Thank you so much for your review. The carpet protector doesn’t always make spills bead up but it does help protect against permanent stains and traffic wear.All Of Our Services Are Available. Technicians Follow A Strict Protocol For Wearing Masks and Disinfecting Equipment Between Jobs.
Health & Safety Measures