UpFront Home Services

Founded 2011 • With Angi since December 2012

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Awards and Badges

Angi Certified

Business Highlights

Veteran Owned & OperatedVeteran Owned & Operated
LGBTQ+ FriendlyLGBTQ+ Friendly
Se Habla EspañolSe Habla Español
Family Owned & OperatedFamily Owned & Operated
Emergency Services OfferedEmergency Services Offered
Eco FriendlyEco Friendly
Wears MaskWears Mask

Images

A Service Provider's profile imageA Service Provider's profile imageA Service Provider's profile image

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(1317) Verified Reviews

Ratings Distribution

5

1047

4

134

3

51

2

33

1

52

Rating Details

Price
4.8
Professionalism
4.8
Punctuality
4.8
Quality
4.7
Responsiveness
4.8

Read reviews by category

carpet cleaning (1098)tile installation (205)floor cleaning (105)house cleaning (94)upholstery cleaning (73)marble & granite (72)oriental rug cleaning (60)countertop installation (48)
Showing 1-25 of 1317 reviews
Katherine M.
1.0
04/25/2023
I scheduled a grout cleaning on my 2-year-old house because it had the regular gunk build up from kids and pets, but nothing outrageous with any expectation of not being able to be cleaned in the normal course of a grout cleaning. The first day, the technician came and was very friendly, very nice. Unfortunately, when he left, we noticed all the gunk and grime had splashed all over our walls, our cabinets, our appliances, etc. Additionally, we noticed that certain areas in the grout were all of a sudden very dark, where they previously weren't. We called him back out the next day, and he apologized for the inconvenience, cleaned up the walls, appliances, and cabinets, and said the dark spots were just still drying and to give the company a call if it didn't dry in a couple of days. Additionally, there was some water damage to one of our door frames to the laundry room, to which he just responded, "I remember that door frame being damaged." Unfortunately, there is no way of proving one way or another, so I left that alone. About a week later, we called him back out, he said "no problem" and proceeded to re-clean the dark spots and said if that didn't work, maybe there would be a need to rework the grout and find a similar color. I followed up with him multiple times since then to no response. The last message exchange was on Feb. 2, where I sent pictures where the dark spots did not lighten up and asked what could be done. To which, Daniel responsed, "the next step to those areas is try to match the grout color with a color seal." When asked "when can that be done?" he simply said, "let me see." Since then, I have not received any type of response, call back, etc. My house, which was essentially pretty new, now has crappy dark spots on the grout, where there weren't any issues before. There was no actual remedy, and I got ghosted. It will now cost me another tiny fortune to fix the issue that was caused by your company.

Images

Review for UpFront Home Services - 510 S Mason Rd, Katy, TX - 40108052Review for UpFront Home Services - 510 S Mason Rd, Katy, TX - 40108052Review for UpFront Home Services - 510 S Mason Rd, Katy, TX - 40108052Review for UpFront Home Services - 510 S Mason Rd, Katy, TX - 40108052
Description of Work
Grout Cleaning for the entire first floor.
Category
floor cleaning
Cost
$950

Service Provider Response

Thank you for your feedback. Our customer service team has been working with you and we have reached a resolution that was mutually agreed upon.
Vanessa F.
5.0
03/05/2023
Excellent service! Would hire again.
Description of Work
Cleaning of two rugs on-site (in our driveway)
Category
carpet cleaners
Cost
$260
Hire Again?
Yes
Michael B.
5.0
11/23/2020
UpFront came in with the best price and quickest turnaround time. They were punctual, professional, and we will definitely call on them again when/if the need arises.
Description of Work
Offsite Rug Cleaning
Category
oriental rug cleaning
Cost
$300
Hire Again?
Yes
Marian D.
5.0
11/17/2020
Daniel and his partner were amazing. Very responsive, particular, determined to get every spot cleaned! Was kind, respectful and courteous. I highly recommend them!!
Description of Work
Upholstery cleaned
Category
bathtub refinishing, upholstery cleaning
Cost
$350
Hire Again?
Yes
Patrick D.
5.0
07/30/2020
They did a fine job, recommended a dry cleaning for cleaning some furniture and everything was visibly improved.
Description of Work
Carpets or Rugs - Clean at Home
Category
carpet cleaners
Hire Again?
Yes
Brian R.
5.0
06/02/2020
Very pleased with the result. They did a good job
Description of Work
Clean the tile grout upstairs and down
Category
ceramic tile, pressure washing
Cost
$751
Hire Again?
Yes
Christopher W.
3.0
05/11/2020
UpFront Home Services looked at my tiles and said that they could not clean and re caulk them. They did not do the work, they are very nice people but I would not recommend them,
Description of Work
Shower or Bathtub Re-Caulking -- Tile & Grout Cleaning
Category
ceramic tile, home remodeling
Cost
$149

Service Provider Response

Thank you for your feedback. I’m not seeing in our records having gone to your home to look at the tile but perhaps the appointment was set under a different name. There are simply some jobs that are better off being remodeled vs cleaned and caulked. We choose to be honest and upfront with our clients and offer professional advice. Sometimes our advice is that it’s better to seek remodeling vs hiring us to clean and caulk the shower. For other clients reading this review, while we are in business to earn a living we are also honest people that want to provide you with the best level of service. Our focus is not to take your money and run but to provide you with the quality of service you deserve. If a service lines up with your expectations and our we will complete the work. If it doesn’t make sense we will let you know. That’s why our company name is UpFront. We strive to be Honest and UpFront with all of our clients.
Georgiann M.
5.0
03/07/2020
This team is what they say they are - UpFront. No up-selling, no scare tactics. The job you hire them to do will be complete, correct, and priced up front. I highly recommend this excellent team of professionals
Description of Work
Dryer vent, rug cleaning, tile and grout cleaning
Category
carpet cleaners, ceramic tile, buffing & polishing, dryer vent cleaning
Hire Again?
Yes
Karen K.
5.0
03/04/2020
Everything went smoothly. The serviceman came and got to work immediately and was finished cleaning 3 sofas, 5 chairs, 2 rugs, and 3 carpeted rooms within 3 hours. He also did a pet odor treatment before the cleaning and a protectant on after the cleaning. Our house smelled great!
Description of Work
Carpet, rug, and furniture cleaning
Category
carpet cleaners, upholstery cleaning
Cost
$1,500
Hire Again?
Yes
Shirley E.
5.0
03/01/2020
They did an excellent job. Carpet looks great. They were very professional and easy to deal with. Prices are very reasonable and I highly recommend them.
Description of Work
Carpet cleaning and pet treatment.
Category
carpet cleaners
Hire Again?
Yes
Drew T.
5.0
02/29/2020
Great service! I called at 2:15 pm on a Friday and they had someone there to perform the work by 5:00 and finished by 6:15. I never would’ve guessed they could have someone out that quickly. I’m extremely grateful for the promptness and the quality of work. We will certainly be using Upfront again.
Description of Work
Carpet Cleaning
Category
carpet cleaners
Cost
$450
Hire Again?
Yes
Lynda E.
5.0
02/28/2020
Very well. Joseph arrived on time and we discussed the scope of the work requested. He got to work and took his time, doing an excellent job on everything - including the storage shed in my back yard, even though it wasn’t requested or included in the quoted price. Previously I’d had Upfront Services clean my carpets and they did an excellent job for a reasonable price so I felt comfortable using them again. They work like it’s their home - doing an excellent job for a reasonable price and usually going above and beyond as well. I highly recommend Upfront Services!
Description of Work
Pressure wash/soft wash house, walkways, driveway & sidewalk
Category
carpet cleaners, pressure washing
Cost
$385
Hire Again?
Yes
Phil B.
5.0
01/22/2020
Arrived on time cleaned the sofa. Very nice job. Took the rugs and returned them in a week. Installed new pads and placed the rugs back very professionally. Friendly and professional.
Description of Work
Cleaned a sleeper sofa an area rug and yeoeunners
Category
carpet cleaners, upholstery cleaning
Cost
$775
Hire Again?
Yes
Sandra M.
5.0
01/11/2020
Great job Thanks for the prompt customer service
Description of Work
Carpet wash
Category
carpet cleaners
Hire Again?
Yes
Steve J.
5.0
01/05/2020
Perfect! On time and really went the extra mile on some stubborn areas without any up charges
Description of Work
Carpet Cleaning
Category
carpet cleaners
Cost
$200
Hire Again?
Yes
Brenda H.
5.0
12/11/2019
Excellent service. I have used upfront in the past for carpet, tile cleaning and ga e always been pleased. Highly recommend
Description of Work
Pressure washing
Category
carpet cleaners, ceramic tile, pressure washing
Hire Again?
Yes
Sarah R.
2.0
12/07/2019
Company wants to charge to give a quote on service.
Description of Work
No work done because company wanted to charge for a quote.
Category
ceramic tile, house cleaning

Service Provider Response

Thank you for your review. The charge for the quote was due to the customer being outside of our regular service area. The charge would hav been applied to the work had the customer decided to go through with the service. The customer was given an estimate based on the square footage and the description of the job that was provided. The customer informed us that the home was still under construction and would not be completed until March 2020. We informed the customer that it would be best to have us come out closer to completion so that we didn’t need to requote the service in March. In our industry we get a lot of requests for quotes and we are able to complete many in home quotes free of charge. Unfortunately when a home is well outside of our service area we do charge a travel charge that can be applied to the service.
Stephanie N.
5.0
12/02/2019
The work was performed professionally and with a smile. Any concerns were addressed promptly and without question. The company and it's workers are trust worthy and care about their customers. I would hire them again in a heart beat!
Description of Work
Tile and grout cleaning and sealing.
Category
ceramic tile
Cost
$1,100
Hire Again?
Yes
Alyssa M P.
5.0
11/30/2019
The serviceman was very professional and polite, also he communicated with me about his timing which I appreciated. The carpet cleaning was great, made the room smell fresh. It was most important to me that I found a company who used green, non-toxic products so I’m very pleased with UpFront Services. I would probably skip on the extra carpet protectant, I spilled some liquid on my carpet two days later and it didn’t “bead”. Overall I’m really happy with the carpet cleaning service and will refer to friends and family.
Description of Work
Carpet cleaning.
Category
carpet cleaners
Hire Again?
Yes

Service Provider Response

Thank you so much for your review. The carpet protector doesn’t always make spills bead up but it does help protect against permanent stains and traffic wear.
Stephanie M.
5.0
11/02/2019
I love their streamline of communication, texts, emails, and their quick response. So very easy to work with in every aspect. They have online payment which was helpful since I was out of town. Highly recommend! Oh - and they are so nice! 😁
Description of Work
Entire upstairs carpet cleaning
Category
carpet cleaners
Cost
$250
Hire Again?
Yes
Joan C.
5.0
10/17/2019
Upfront carpet was a great company to work with throughout the process. They were responsive, prompt, and professional. We were very pleased with the work that Sergio did on our carpet. We would definitely hire them again when in need of one of their services.
Description of Work
Carpet repair
Category
carpet cleaners, carpet installation
Hire Again?
Yes
Kat F.
5.0
09/24/2019
They were responsive and easy to communicate via text. Justin was early and waiting for us to arrive. He managed our expectations perfectly and then got to work. He quickly got in and out. We were delighted with the results. Justin was very professional yet personable. I highly recommend Upfront Home Services.
Description of Work
Two vomit stains on my sons beige carpet.
Category
carpet cleaners
Cost
$120
Hire Again?
Yes
Pat G.
5.0
08/30/2019
We actually are going a different route (staining the grout) But from the three he is the only one who contacted us. Would have loved to use him. Rey professional and even called to let us know he would be a little late. Very much appreciated!
Description of Work
Tile cleaning and sealing.
Category
ceramic tile
Hire Again?
Yes
Melodi R.
5.0
08/23/2019
Came on time - very pleasant and friendly - did a great job - in and out quickly.
Description of Work
I had my carpets cleaned
Category
carpet cleaners
Cost
$99
Hire Again?
Yes
Robert S.
5.0
08/21/2019
They were TERRIFIC! Joseph was very pleasant to work with and sent Philip out to measure, and Philip was exceptional at his job. Sergio and Ray did all the stretching and cleaning and I have NEVER been so pleased with a company as I was with Upfront. The quote was exactly what we paid, no hidden costs. Our stairs are lovely, the hallway looks great as well as the other 5 rooms that they did. I will be a return customer.
Description of Work
Carpet stretching and cleaning
Category
carpet cleaners
Hire Again?
Yes

Phone

Address

510 S Mason Rd Unit 16D

Katy, TX 77450

Sunday
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM

Website

http://www.upfronthomeservices.com

Other Information

Services offered

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Covid-19 update

We are actively performing full services. We are taking additional precautions to protect our customers.

All Of Our Services Are Available. Technicians Follow A Strict Protocol For Wearing Masks and Disinfecting Equipment Between Jobs.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

Visa
MasterCard
American Express
Discover
Financing Available
Check
PayPal

FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.

UpFront Home Services is open:

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

UpFront Home Services accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check, PayPal

Yes, UpFront Home Services offers free project estimates.

Yes, UpFront Home Services offers eco-friendly accreditations.

Yes, UpFront Home Services offers a 5% senior discount.

Yes, UpFront Home Services offers emergency services.

Yes, UpFront Home Services offers warranties.

UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing