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UpFront Home Services

4.7(
1,201
)
Carpet Cleaning, Ceramic Tile Service, Floor Cleaning and Waxing,

About us

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Business highlights

Eco Friendly
Se habla espanol
Veteran owned and operated
Family owned & operated
Emergency services offered
LGBTQ+ Friendly
14 years of experience

Services we offer

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • PayPal
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 6
    View Gallery

    Assorted photos uploaded by UpFront Home Services

Reviews
4.71,201 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
3%
2
2%
1
2%
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Filter reviews by service

Showing 1-25 of 1201 reviews
Katherine M.
Apr 2023
1.0
$95,000
I scheduled a grout cleaning on my 2-year-old house because it had the regular gunk build up from kids and pets, but nothing outrageous with any expectation of not being able to be cleaned in the normal course of a grout cleaning. The first day, the technician came and was very friendly, very nice. Unfortunately, when he left, we noticed all the gunk and grime had splashed all over our walls, our cabinets, our appliances, etc. Additionally, we noticed that certain areas in the grout were all of a sudden very dark, where they previously weren't. We called him back out the next day, and he apologized for the inconvenience, cleaned up the walls, appliances, and cabinets, and said the dark spots were just still drying and to give the company a call if it didn't dry in a couple of days. Additionally, there was some water damage to one of our door frames to the laundry room, to which he just responded, "I remember that door frame being damaged." Unfortunately, there is no way of proving one way or another, so I left that alone. About a week later, we called him back out, he said "no problem" and proceeded to re-clean the dark spots and said if that didn't work, maybe there would be a need to rework the grout and find a similar color. I followed up with him multiple times since then to no response. The last message exchange was on Feb. 2, where I sent pictures where the dark spots did not lighten up and asked what could be done. To which, Daniel responsed, "the next step to those areas is try to match the grout color with a color seal." When asked "when can that be done?" he simply said, "let me see." Since then, I have not received any type of response, call back, etc. My house, which was essentially pretty new, now has crappy dark spots on the grout, where there weren't any issues before. There was no actual remedy, and I got ghosted. It will now cost me another tiny fortune to fix the issue that was caused by your company.
Response from

"Thank you for your feedback. Our customer service team has been working with you and we have reached a resolution that was mutually agreed upon."

Vanessa F.
Mar 2023
5.0
Yes, I recommend this pro
$26,000
Excellent service! Would hire again.
Helen B.
Nov 2020
5.0
Yes, I recommend this pro
$30,000
UpFront came in with the best price and quickest turnaround time. They were punctual, professional, and we will definitely call on them again when/if the need arises.
Marian D.
Nov 2020
5.0
Yes, I recommend this pro
$35,000
Daniel and his partner were amazing. Very responsive, particular, determined to get every spot cleaned! Was kind, respectful and courteous. I highly recommend them!!
Patrick D.
Jul 2020
5.0
Yes, I recommend this pro
They did a fine job, recommended a dry cleaning for cleaning some furniture and everything was visibly improved.
Gregory S.
Jun 2020
5.0
Yes, I recommend this pro
exellent great
Brian R.
Jun 2020
5.0
Yes, I recommend this pro
$75,100
Very pleased with the result. They did a good job
Christopher W.
May 2020
3.0
$14,900
UpFront Home Services looked at my tiles and said that they could not clean and re caulk them. They did not do the work, they are very nice people but I would not recommend them,
Response from

"Thank you for your feedback. I’m not seeing in our records having gone to your home to look at the tile but perhaps the appointment was set under a different name. There are simply some jobs that are better off being remodeled vs cleaned and caulked. We choose to be honest and upfront with our clients and offer professional advice. Sometimes our advice is that it’s better to seek remodeling vs hiring us to clean and caulk the shower. For other clients reading this review, while we are in business to earn a living we are also honest people that want to provide you with the best level of service. Our focus is not to take your money and run but to provide you with the quality of service you deserve. If a service lines up with your expectations and our we will complete the work. If it doesn’t make sense we will let you know. That’s why our company name is UpFront. We strive to be Honest and UpFront with all of our clients."

Lewis T.
Mar 2020
5.0
Yes, I recommend this pro
This team is what they say they are - UpFront. No up-selling, no scare tactics. The job you hire them to do will be complete, correct, and priced up front. I highly recommend this excellent team of professionals
Drew T.
Mar 2020
5.0
Yes, I recommend this pro
$45,000
Great service! I called at 2:15 pm on a Friday and they had someone there to perform the work by 5:00 and finished by 6:15. I never would’ve guessed they could have someone out that quickly. I’m extremely grateful for the promptness and the quality of work. We will certainly be using Upfront again.
Karen K.
Mar 2020
5.0
Yes, I recommend this pro
$150,000
Everything went smoothly. The serviceman came and got to work immediately and was finished cleaning 3 sofas, 5 chairs, 2 rugs, and 3 carpeted rooms within 3 hours. He also did a pet odor treatment before the cleaning and a protectant on after the cleaning. Our house smelled great!
Shirley E.
Mar 2020
5.0
Yes, I recommend this pro
They did an excellent job. Carpet looks great. They were very professional and easy to deal with. Prices are very reasonable and I highly recommend them.
Lynda E.
Feb 2020
5.0
Yes, I recommend this pro
$38,500
Very well. Joseph arrived on time and we discussed the scope of the work requested. He got to work and took his time, doing an excellent job on everything - including the storage shed in my back yard, even though it wasn’t requested or included in the quoted price. Previously I’d had Upfront Services clean my carpets and they did an excellent job for a reasonable price so I felt comfortable using them again. They work like it’s their home - doing an excellent job for a reasonable price and usually going above and beyond as well. I highly recommend Upfront Services!
Evon B.
Feb 2020
5.0
Yes, I recommend this pro
Very Well! on time service
Philip A.
Jan 2020
5.0
Yes, I recommend this pro
$77,500
Arrived on time cleaned the sofa. Very nice job. Took the rugs and returned them in a week. Installed new pads and placed the rugs back very professionally. Friendly and professional.
Sandra M.
Jan 2020
5.0
Yes, I recommend this pro
Great job Thanks for the prompt customer service
Steve J.
Jan 2020
5.0
Yes, I recommend this pro
$20,000
Perfect! On time and really went the extra mile on some stubborn areas without any up charges
Brenda H.
Dec 2019
5.0
Yes, I recommend this pro
Excellent service. I have used upfront in the past for carpet, tile cleaning and ga e always been pleased. Highly recommend
Sarah R.
Dec 2019
2.0
Company wants to charge to give a quote on service.
Response from

"Thank you for your review. The charge for the quote was due to the customer being outside of our regular service area. The charge would hav been applied to the work had the customer decided to go through with the service. The customer was given an estimate based on the square footage and the description of the job that was provided. The customer informed us that the home was still under construction and would not be completed until March 2020. We informed the customer that it would be best to have us come out closer to completion so that we didn’t need to requote the service in March. In our industry we get a lot of requests for quotes and we are able to complete many in home quotes free of charge. Unfortunately when a home is well outside of our service area we do charge a travel charge that can be applied to the service."

Stephanie N.
Dec 2019
5.0
Yes, I recommend this pro
$110,000
The work was performed professionally and with a smile. Any concerns were addressed promptly and without question. The company and it's workers are trust worthy and care about their customers. I would hire them again in a heart beat!
Alyssa M P.
Nov 2019
5.0
Yes, I recommend this pro
The serviceman was very professional and polite, also he communicated with me about his timing which I appreciated. The carpet cleaning was great, made the room smell fresh. It was most important to me that I found a company who used green, non-toxic products so I’m very pleased with UpFront Services. I would probably skip on the extra carpet protectant, I spilled some liquid on my carpet two days later and it didn’t “bead”. Overall I’m really happy with the carpet cleaning service and will refer to friends and family.
Response from

"Thank you so much for your review. The carpet protector doesn’t always make spills bead up but it does help protect against permanent stains and traffic wear."

Stephanie M.
Nov 2019
5.0
Yes, I recommend this pro
$25,000
I love their streamline of communication, texts, emails, and their quick response. So very easy to work with in every aspect. They have online payment which was helpful since I was out of town. Highly recommend! Oh - and they are so nice! ?
Joan C.
Oct 2019
5.0
Yes, I recommend this pro
Upfront carpet was a great company to work with throughout the process. They were responsive, prompt, and professional. We were very pleased with the work that Sergio did on our carpet. We would definitely hire them again when in need of one of their services.
Kat F.
Sep 2019
5.0
Yes, I recommend this pro
$12,000
They were responsive and easy to communicate via text. Justin was early and waiting for us to arrive. He managed our expectations perfectly and then got to work. He quickly got in and out. We were delighted with the results. Justin was very professional yet personable. I highly recommend Upfront Home Services.
Cody S.
Sep 2019
5.0
Yes, I recommend this pro
The service was very good.
...
Showing 1-25 of 1201

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 8:00 AM - 5:00 PM
UpFront Home Services accepts the following forms of payment: American Express, PayPal, Financing Available, Check, Visa, Discover, MasterCard
Yes, UpFront Home Services offers free project estimates.
Yes, UpFront Home Services offers eco-friendly accreditations.
Yes, UpFront Home Services offers a 5% senior discount.
Yes, UpFront Home Services offers emergency services.
Yes, UpFront Home Services offers warranties.
UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Contact Information

510 S Mason Rd, Unit 16D, Katy, TX 77450

Service Hours

Sunday:8:00 AM - 5:00 PM
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:8:00 AM - 5:00 PM
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