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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I was scheduled with United Plumbing between 5 and 8pm Dec. 23, 2024 to have a toilet installed. I tried to reach out to the number Angi sent me through Lowe’s 3 times to verify several days before the appointment, and those calls were all ignored. I got a text message from the owner “Nate” at 4:45 on the day of service asking if I was available. I called him less than 10 minutes later to tell him I was on my way to the job location, and he responded by telling me, “we don’t work after 5, so I parked my truck.” I was very confused by this since he tried to reach out to me under 10 minutes earlier. After several minutes of requesting that he fulfill his pre-scheduled appointment, and him refusing, I accepted his offer to come at 9 the next morning. I said “I’ll see you at 9, and hung up the phone.” Nate cancelled and refused to come, “because I hung up my phone.” What else was there to say?! The owner is very unprofessional, and should not be running a business!"

"Was delivered a dirty and scratched toolbox I ordered new for a Christmas gift for my husband. When I reported the scratch to corporate they were helpful and said a new one would be ordered. Then Luis Herrera the back manager from Bryan Lowe’s called and said I was lying about the scratch and they would come pick it up and refund me but refused to order a new one. When I called back 5 minutes later he refused our call. Corporate resolved the issue. I highly recommend college station Lowe’s over the Bryan location. Luis was rude and unprofessional and refused to help. We have never had issues with College Station Lowe’s or corporate."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."