College Station MaidPro

"Hi [Member Name], Thank you so much for the amazing feedback! We are so blessed to have Sabrina in our Maidpro family. She sure takes pride in her work. We'd love to come and visit you again any time you need us. Thanks so much for your business, Jen Curtiss- Owner"

"Dear[Member Name], We would be more than happy to speak with you about your service. I can assure you we take any complaint seriously and address them with our staff immediately. When we received your feedback after the clean, we called and left a message for your family for 3 days and never heard back. Then on the 4th day when I received an email from you, my response was as follows: "I'm so sorry you were disappointed with our service and crew. We service over 300 clients every month and it's a rare occasion for us to get a poor feedback so we always want to know what we did wrong so we can improve. If you are able, I'd love to get some specifics of what you were not pleased with and what happened with our crew that was unprofessional. We will most definitely address the items with the staff that were there." We also have a 24 hour reclean guarantee that I personally explained to Madison the day before the clean and I gave her my personal cell phone # to call anytime. I truly feel we have made every attempt to contact you so that we can make things right and I'm sorry you have not contacted us back. We value every client and strive to do our best every clean, but we aren't perfect and are happy to come back if something is not right. Our reputation means a lot to us and I hope you will consider amending your post and deal with us directly to resolve the situation. Blessing to you and thank you for your business, Jen Curtiss- Owner"

"Thanks so much for letting us know. It appears that your Pro should have made use of the full time available to her and not rushed through things. I'm sorry that corners were cut as that is not the "maidpro way" and definitely not how we usually do things. I've also visited with my office staff about your review so that we are continually evaluating the proper way to speak with our clients and make sure a satisfactory resolution is met. It would have been much more appropriate for us to ask for a call back so we could discuss the situation. Since it had been 2 weeks since the cleaning, our 24 hour satisfaction policy no longer applied but we should have talked with you about it instead of leaving a message. I thank you again for your feedback and review so we may use it to better our business and we look forward to caring for your home again."

"We love to get feedback and appreciate it. We do use all name brand products such as Mr. Clean, Windex, Fabuloso, Comet and Lysol and are more than happy to incorporate our clients products into the service as well. The time we spend in the home is your time and we want to make sure we are taking care of the items you want done. If thee is anything we are missing, please let us know and we will make sure to address it with the Pro. We are always looking for feedback so we know exactly what is expected and can tailor our service to exceed your expectations."

"While we strive to make every single client extremely happy, we know that won't always be the case. Our Pros use our 49 Point checklist (http://www.maidpro.com/bcs/services/maid-service/49point/) and go through a rigorous training process before we allow them to take care of any client. We show our Pros every single feedback that we get from every single client so we can all get better and learn from our mistakes. We truly take pride in what we do and are committed to making things right if a mistake has been made. We care for over 250 homes every month and know we are only as good as our last clean."