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"Very pleased."

"I contacted Mr. Johnson regarding a washing machine that overflowed. He set an appointment and was punctual for that visit. He assessed the situation, stating that it was caused by a clogged shut-off tubing that connects to the water control switch. He cleaned the tubing and only charged me the service call fee of $75. Sounds plausible and reasonable. A week later, I noticed water on my floor under the machine and called back. He said he'd be out the next day at noon. He didn't show. After multiple texts and phone calls, I gave up and contacted another repairman. Totally unresponsive - I have yet to receive any type of communication after 3 weeks! Absolutely unprofessional and unacceptable. I would NEVER use him again nor would I recommend him to anyone - EVER."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I called for a repair on a toilet, told then that I already had the replacement part, just wanted them to replace it for me. Being a 'Gold' member, they told me it would be $30.00 to just come out and check it out and take care of it. They arrived on-site, I showed him my Kohler replacement part and the tech proceeded to spend close to 45 minutes trying to figure out his tablet, only to find out he was getting me 4 quotes ready. two of which were to replace the toilet, one to replace all the parts and one to use there value at a cost of $248.00 dollars. (He could have already replaced what I needed) I proceeded to ask him to leave, he charged me the $30.00...what a joke. I have use My Pro Plumber in the past, but never again, this was unbelievable. I am not sure what they are doing these days, but if you need something minor, do not call these guys. I filled out their survey, the owner called, missed the call, I tried to return the call two times, left messages."

"They know what they were doing, they came out immediately and took care of it."