
Serving Startex, SC and surrounding areas
Approved
In business since 2006
Free estimates
Credit card accepted
"It was very long and honestly a waste of time. Took 3.5 hours for the rep to measure, present, and quote. We were also told that this visit would be for our whole bathroom. But they ONLY do showers and tubs. This is way too long and I lost interest after 1.5 hours. Even after telling the rep that I had another appointment to go to and didn't plan on the rep on being there over 2 hours, the rep did not take our time into consideration and kept on slowly getting paperwork done as we awkwardly just sat there wondering when the rep was going to leave. I felt like the rep didn't care about our time and the time he was taking to prepare what he needed to do. Nothing wrong with the rep, he was professional and nice, but he did not care for our time for sure. Even if I were really interested in their price, I don't think I would have used them as I lost interest for taking up 3.5 hours of our morning (when it was only supposed to be 2 hours) and continued to go on with their "sales script" like they we had all day. Also didn't appreciate the fact that the rep says there's "mold" and damage to sub floor when they haven't even tested for mold or looked under to see if there was any damage to the sub floor. Also they present you a price and if you don't commit right away, then they try to give you a one time discount to commit that day. The discount is not the issue, it's the fact that they tried to make you believe that the discount is from the company having to call someone back out to the house again to get another quote or to get more details. They could have come up with something better than that as they would have to come back out anyway if we hired them. Overall, even though I don't like their price they quoted, if they did this whole "sales pitch" presentation in under an hour, I would have no complaints at all, as I understand their time is valuable as well, and would not have to write this long review. But since it took so much time out of my day, I figured I'd give them a full and honest review. Thank you for your time."





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