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"On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath."

"Reading all these reviews makes me laugh. Kent came to my home to pump my septic tank. He spent the first 30 minutes whining about the location of the tank, you know, like a little baby girl. He then proceeded to open my clogged toilet, turned to my wife (who has Crohn's disease), and exclaimed "EWW", you know, like a little baby girl. On his way out, he decided to get one last jab in on my wife who was feeling humiliated, embarrassed, scared, and frustrated, "Y'all need to quit eating all that Taco Bell." Now, I don't want to be too ho*** ** Kent; he's just a poor little baby girl who was forced into being a plumber and having to look at poopy. I truly feel bad for Kent, and I hope Mr. Rooters will allow Kent to find a new job that is more fitting for a little baby girl like Kent. He's a princess and deserves to be treated as such! Upon calling and speaking to a manager, I was informed that they would look into it and perhaps do some "retraining." I assume this retraining must consist of "Everybody Poops 101" and "How Not to Attack People with Chronic Illnesses for Beginners." However, I have the feeling that Kent "Little baby girl afraid of poopy" Clemons will not learn much, and it doesn't change the fact that I paid $1800 to have my wife heckled by a little baby girl disguised as a full-grown a** man. Find another plumber or request that they send out an adult and not a child, like Kent Clemons."

"Always showed up as promised and quality work! Greatful for their service"

"We had our water heater replaced by Plumbing Heroes LLC. I submitted an Angi request on a Saturday and got a response within a day. They came to evaluate the problem on Monday, gave us a quote, and were able to come back Wednesday to finish the job. They were quick and efficient. They answered all of our questions and provided excellent service. We will definitely call them for any future plumbing jobs needed."

"I have known HD for over six years and have used his services several times during that time. Reliable, efficient and professional, what more can one ask. Shows up and gets the job done."

"These guys did a great job! Will keep them in mind for future renovation projects."

"Chad S from Lee's Painting came to our house after he reached out to us from Angi's list. He came up a two different quotes..for outside painting and caulking around the chimney $700..then he said he would sand and revarnish our inside ceiling for a total of around $2000. We agreed. He then told us he needed cash of $200 to purchase supplies..he followed us to our bank and even went inside, where we handed him $200 cash. He was supposed to return the following day but did not, instead, we received a call from him saying he was at Home Depot and needed more supplies than he thought and requested that we give Home Depot our credit card number to cover the additional supplies...our credit card was charged $155.24 on 2/6/25. He simply never came back to our home. He contacted us twice saying he couldn't come because of "daughter" issues, then another time due to problems at home. After he never showed up we asked for our money back, he texted me asking for my Venmo and said he would repay but never did. We have made several attempts to contact him but he will not respond, either by phone or text. Finally, just this morning 3/5/25 he answered his phone (I think because he did not know it was us)..we told him we wanted our money back..he just hung up! I now believe he is a scammer..it sure feels that way."

"It started off a bit bumpy, but he did everything to make it right, which is why I give 5 stars. Construction and repair projects are rarely straightforward and bound to run into issues. He was polite and communicative throughout, which is all I hope for, and he made it right and adjusted his work and the price so I felt very good about the work and the entire transaction. A man with ethics. Can't beat that these days."