Benjamin Franklin Plumbing

He is did a good job and complete service. We requested him to come back to make sure everything is good. And he is coming back today. Quality and great customer service.

Super professional. Great communication. First class job.

On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath.

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As far as the quality of the service they get an "A", but they were a bit overpriced.

They came out and looked at my toilet issue. My water bill has gone up $3 a month since they left in May. They came back and took pictures in June stating he would discuss the issue with his boss. I have called several times and no one has returned my calls. I called and spoke with Kelly who handles the billing. She said she'd speak with her boss and have them reach out to me. I have heard nothing back from them since September 13th.

My first frustration was when I was presented with a bill for $750. Remember that I supplied all the toilet parts and the tech was at my home less than an hour. The second frustration was when I checked to see if the faucet was installed correctly after the plumber left. I plugged the drain and the sink would not hold water. The third frustration was that the faucet was leaking under the cabinet. I called the tech back (I had his number from when he called to say he was on the way). He was back in a flash and said he should have checked his work before he left. I thought that was a given. Now the toilet does not run continuously, but it sprays from the tank. I chose not to call Benjamin Franklin back to fix, even though their work is guaranteed. As for the Benjamin Franklin trucks at the neighbors, it just so happens that the owner of the company lives at that house, according to the tech.

I had the sink.

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30 minute job, non emergency, easy fix double the price it should have been. I believe they took advantage of a 88 year old widow. When I called to question the price, I was told essentially "it's already been paid for, so tough luck".

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Benjamin Franklin's technicians performed outstanding service, installing an entire new and superior tankless hot water system, replacing our inferior and dangerously flawed tankless system that no longer performed. The lead technician was up front regarding the reasons for replacement, the cost of replacement, as well as less expensive alternatives. After we decided to replace with a new tankless system and because of the price point, the lead technician suggested time plan payment alternatives which was very helpful.

The day of installation, the crew arrived on time as promised and suggested that the unit be placed on the outside of the house instead of underneath in the crawl space, allowing for easy access for maintenance and trouble shooting as well as for safety. An excellent suggestion since the old tankless system had been installed against a wall in the crawl space underneath our bedroom floor which the lead technician noted, would have been bad for us if the corroded pipes had started leaking gas! Anyway, the entire job was completed without a hitch and again right on time as promised.

The new system has been working perfectly for six months now and we could not be more pleased! I would highly recommend Benjamin Franklin and their technical crews to anyone with plumbing issues - two thumbs up!

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The plumber (Blain Clement) that came out was great! Did all the necessary work in a very short amount of time. I figured he would be there almost the entire day, but he was in and out within about an hour. Promised to be here at a certain time and was at our appointment time within 2 or 3 minutes.

Very well. No problems

too much money and poor workmanship

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As much as I remember all items were repaired/fixed within minutes. I was initially given several options of how things could be fixed,one option regarding the toilet being extremely costly, I went with the least expensive, which was still pricey. The repairman was very thorough and professional. I have no problems with his work, However, Ben Franklin is extremely expensive and they always seem to have many solutions, at least one which will be more costly than the others.

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We thought we needed a new water heater but it was just an expansion valve! that was a relie. they were fast efficient and fair. I thought the pricing was a little higher than others but they came right away.

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This was a night call to Benjamin Franklin.   Nathan arrived promptly and fixed the problem quickly and professionally.  This work was under our toilet warranty.  We asked him to come back the next day to check on something and again, his response was first class.  Very polite, very knowledgeable.   Everything was cleaned up afterwards.  We have always used Ben Franklin for our plumbing needs and have never been dissatisfied.  Would always recommend them to others and trust them to get the job done well.

The whole house plumbing inspection I was satisfied with, but they refused to do the other part of the deal with the water heater flush. Which was the only reason I bought the deal. They said it was too old and they might brake it. Even when I asked them too even if it broke, they still wouldnt do it. I was very displeased with the overall service.