"SafeStreets Home Security was a lifesaver! They had to troubleshoot my 3 floor townhouse unit, requiring many trips up and down the stairs. Finally determined that I needed an entire new alarm system but had all the parts and equipment available. Helped me program the app and set my security codes."

"With crime and break-ins picking up around the city, we felt it was time to invest in home security. Using ADT for the entire process was excellent. They added an extra motion detector to our equipment package for being new customers. We also added the smoke and carbon monoxide detectors. All and all, a great overall security and automation system."

"HLS's president and installer Tom Sansone singlehandedly confirmed that experts who demonstrate exceptional customer care and superb performance do exist. Even if finding good pros wasn't such a futile exercise, Mr. Sansone is by far the best contractor, installer, business with whom I've dealt within the past 10 years, and that is no exaggeration. In terms of cost benefit of buying the system and his installation service? By comparison to everything I’ve bought and had installed since buying my house in 2014, I'd consider what HLS provided me may have been undervalued, because it's so vastly better than anything I have ordered, bought or had installed or done for any reason in more than four (maybe 10) years. My new commercial grade security camera system is so perfectly user friendly that it's like watching an HD TV with a DVR that does what you want). HLS’ owner installer tech Tom Sansone also instilled hope that a good, hard work ethic is not an elusive sentimental dream or unsatisfiable expectation. His work was so careful and response to my security needs that his work was exacting, clean, professional and so orderly that it replaced my miserable mess of wires, tape, broken and malfunctioning devices and system that had been rendered junk by intruders. Everything HSL installed and the base station was secured with a locking box and cooling system. His camera positioning and functionality were spot on and I now feel safer and more aware of my perimeter. My old, funky, fuzzy compromised Zmodo system has been replaced with a commercial grade wired, DVR system made by DAHUA Technologies, a wired DVR system with such clarity and functionality that I feel privileged to have it. HLS quality surpasses that of any product installation I’ve had in a decade. He faced a mess by the previous installer whose work pretty much mirrors the standard around this part of South Carolina, that being poor quality materials, spliced and black tape connections, loose and nonworking cameras, inaccessible remote viewing or backup records. I could never access viewing remotely resulting in persistent repeat burglaries and thefts rendering me practically uninsurable. As such, a reliable, highly functional system is imperative for my and my property’s protection. I now feel more secure and more capable or responding to the ravages of a predatory, drug-infested theft-riddled society sparing no one. Further, I don’t have to fume on hold in auto-prompt limbo trying to get help with my system, I have Tom Sansone to call if I need help with my system. I never have been more thankful or satisfied for any service, and I have gotten service that directly and critically enhances my very personal safety. (THANK YOU, HOME ADVISOR!!!)"

"Kell installed LVP in both the master bedroom and bathroom of a house we recently purchased. He did an excellent job and worked hard to finish the work done early so we could move into our new home before our lease was up. The entire process was straightforward and clear, from the initial consultation and estimate to the final walkthrough and payment. Trevor gave me the initial estimate and updated the estimate when our priorities and budget changed. Kell was a pleasure to work with. It was nice to have him in our home. He's friendly and knowledgeable. When an issue with the subfloor required additional work, Kell made sure I knew how much it would cost to repair. He also gave me the option to pick up the materials he needed so I could avoid the markup Cransten would charge if he picked up the materials. This was clearly explained before, so I wasn't blindsided and could decide which option would be best for me. It was a fantastic experience all around!"

Thinking about adding new tech or appliances? Get a free In-Home Consultation from Best Buy. A Best Buy In-Home Advisor can visit your home, show you what is possible, and create a customized plan. Best Buy, works hard every day to enrich the lives of consumers through technology, whether you come to us online, visit our stores or invite us into your homes. We do this by solving technology problems and addressing key human needs across a range of areas, including entertainment, productivity, communication, food, security and health. Call today! \n\n

Protect Your Home is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we've grown from a company of few to having over 2,000 high performance team members, three locations in Indianapolis, a sales center in Kentucky, and over 128 field branches across the country—and we're still growing.\n\nFor nearly 20 years, Protect Your Home has partnered with ADT®, the #1 name in home security. Today, with our national reach, we are one of ADT's biggest partners and the only partner to be designated as an Authorized Premier Provider.\n\nOur commitment to serving others combined with our projects, events, and culture contribute to the development of our team professionally, personally, and financially.\n\nIt's our mission. It's who we are. It's our legacy.\n

Hello, my name is Kenny and I take pride in providing reliable, high-quality service for every customer. I believe in doing the job right the first time and treating every home with the same care and respect as if it were my own.\nI’m dependable, detail-oriented, and focused on delivering honest work at fair prices. Whether it’s small repairs, maintenance, or improvement projects, my goal is always to make sure my customers are satisfied and confident in the work that’s done.\nVeteran-owned business committed to honest work, fair pricing, and dependable service

"Install was easy. Up front cost was pretty low with Angie's List coupon. Monthly price is a little high compared to competing companies. Response time with alarms is excellent. I was advised to use glass break alarms within 10 ft of my first floor windows, which we installed correctly. I asked prior to installation if having one in the kitchen would cause false alarms due to dishes clanging, etc. I was told the glass break alarms are configured to a precise frequency that alarms with breaking glass. So, not a "no", but not really an answer. Well, every time we cook dinner, wash dishes or empty the dish washer, the kitchen glass break alarm gives a warning which would sound the alarm if it was set. This has caused us a number of false alarms while we've been away due to shifting bowls or plates in our drying rack. For the first several we've had to pay our police department $120 to check the house, and I was only notified after the first alarm that there was a cheaper option for a security company to drive by to check for a break in."

"It went great!  From Travis the sales person to Noah the installer I couldn't have asked for a more professional and through team to deliver my home security needs.  We just bought a new house in a neighborhood that's up and coming but there's still an element that we want to protect our home and valuable from.  Security One helped us find a system that we could monitor while we're away and that would make my girlfriend feel safe when I'm not a home.  We highly recommend them especially Travis and Noah.  Ask for them by name!
"

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."