Serving Westerly, RI and surrounding areas
Free estimates
Emergency services offered
Credit card accepted
"Somehow, in the line of communication, the separate estimate (including description of window to be cut/installed) did not manifest. A call to Frank Cortes of Castle in Bristol, rectified that and the cost of the additional window was quoted which seemed rather high), and when I verbalized that, it was adjusted downward to a cost that seemed fair and we moved forward. I was told by Castle that they would handle the approval of my window installation with Imagineers, the condo management company. This turned out not to be the case. I had to personally oversee this. Initially, there was a considerable amount of phone calling and emailing that took place to get everyone 'on the same page' relevant to the building permit and the architectural drawing of the new window. Never having owned a condo before, it was a huge learning process for me. There were many twists and turns and at times I was ready to throw in the proverbial towel; but, thanks to the intervention of a wonderful consultant here in Glastonbury who stepped in and took over the reins at the last moment, the proper/necessary information on the actual construction of the new window was accomplished, the building permit achieved, approval from the management company and the condo association board was granted, and a date was set for the install. On the day of the install, a crew of three men arrived. They were extremely well trained, courteous, and respectful of my home. Protective coverings were laid down wherever they were working. They were an impressive team who chattered easily amongst themselves and the install was seamless. The lead installer, Victor, answered any questions I had and made me feel very comfortable that all would go well. His workmanship was impeccable. The cutting into the wall in the bedroom was done with complete attention to detail and the finished product was perfection! It was a long day but worth every single minute. When they were finished, the yard surrounding my condo was strewn with debris that completely disappeared before they departed. I can honestly say that from start to finish, the window installers were nothing less than completely professional. My dealings with Mike at (headquarters?) in New Jersey were always addressed promptly and professionally. There may have been one or two minor glitches, but were more to do with communication and were always resolved. In summary: I have only great things to say about Castle Windows. Do I think I may have spent less with another company? Possibly. But, in hindsight, I do not regret my choice, and I would highly recommend: the company, the employees.....and the product! Class A quality all the way around."








































