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"Staff is awesome to work with. They keep in informed of all aspects of the job. They take their time to ensure that the pool is being installed correctly. Would highly recommend them for your pool job. Jason "

", and actually might be. We BUYER BEWARE! If you’re in the market for a pool RUN DON’T WALK AWAY FROM THESE GUYS! This company is the worst. A total JOKE. I’m just one of many- Read the reviews-, their only positive review is a phony review from their own salesman, Danny Pisaante!. All the negative reviews here should be enough for anyone to stay away but for those who want details, read on: We recently bought a home with a Wilkes pool. We needed a new liner and apparently, unlike most every other pool brand, only their liner will fit. And guess what- their liners are 5 times more expensive! But what can you do, so I bit the bullet and called them to place an order. After 4 days of leaving messages and never getting a call back, someone finally answered the phone with “hello” ( first sign that this is a shoddy outfit). I asked who I was speaking to and he told me he was the owner, Christopher. I told him what I needed. He told me that he’d pass my number onto a salesman and they would get back to me. Several days passed so I called Christopher back and told him I had not yet heard from a salesman. He assured me that he would remind “Danny” to call me ASAP. Finally a week later Danny calls me . I told him exactly what I needed and gave him my credit card for payment and he told me he had my liner in stock and it should go out the next day. Two more weeks pass, no liner, I call Danny multiple times and leave messages asking him to please just send me the tracking number. Now over FOUR weeks and NO calls returned. So I called good old Christopher the owner back and tell him very politely that I’m a bit nervous since they have my credit card info and I have no liner AND his salesman isn’t even returning my calls. So Christopher’s idea of customer service is to tell me that he is fed up with my calls to him because this is not his problem, this is Danny’s problem! (here’s the BEST part). Christopher tells me that calling him is akin to if I had a bad spark plug in my Chevy and calling GM to complain! Comparing himself to GM would actually be hilarious if it weren’t so pathetic but I think Christopher may be experiencing some demensia and if so I do sympathize but it may be time for him to turn over the keys. Anyway, 5 weeks later I finally get my liner and of course the order is wrong. Wrong skimmer box, wrong corner cover, wrong gasket. But at least the liner was correct. Way to go, guys! Oh, and just to give you an idea of their price gouging, Danny inadvertently sent an invoice that included wholesale cost of each item- Liner cost-$375.00 my price, $1,500.00, Skimmer box cost $15.00, my price- $130.00, gasket cost $3.00, my price $33.00. This kind of price gouging ought to be illegalwill see…"

"Wanted a pool. Carlton was recommended by my previous home pool servicer. They advised the Carlton proprietary pool surface material (aqua bright) was the cat's meow. That was enough for me. Carlton did its thing. Of course, as generally happens with construction projects, there were a few bumps in the road. To my experience this seemingly always happens to me. I report, however, that Carlton fixed the issues. In a timely fashion as best it could. Communication was generally good. Honestly the entire process, planning, digging, construction, finishing, cleaning up upon finishing, and needed follow-up to fix the bumps all went smoothly. I would not hesitate using Carlton again. Hope this helps."

""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""