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"Terrible: 1) Installer did not install as agreed upon. Line was to be placed behind wallboard. They insisted it would not fit, but I found out later when I had another HVAC company install the same units at my work office and did place lines behind wall board behind 2x4's. Be honest will ya! 2) Installer damaged a valve in condenser causing unit to leak which needed replaced. I asked for a new condenser, but Climatech refused and repaired. and warranted the repair. I would have rather had new. 3) Installer split the copper line in two places. A 2nd installer had to come out several days after install to repair and finish install. I requested a new copper line, but they again refused, but instead warranted the repairs. I again wanted new. 4) They sale the unit as most quiet in industry, but when it get's below 40 degrees outside condenser hums and struggles over condensation. The inside unit gurgles and whistles and hisses over it as well. They had a Mitsubishi person come out. Their response is unit runs normal and the operations manual states that the noise is because of condensation and won't do anything further about it. I would have not ordered the unit knowing this. They should list this before selling it. Emailing me an operations manual after the fact of install and payment is just not an acceptable response. Neither Climatech nor Mitsubishi is showing any integrity nor addressing the noise problem. I would not use either again. I am exploring legal options and trying to develop a class action legal case over false advertisement to obtain a replacement unit to eliminate the noise or refund. Very disappointing to spend the one and get this from companies such as this. Email me for more information [email protected] Look at the pictures to see how bad their install looks in a finished room over the false position of their installer."

"Service by Steve was perfect. Very knowledgeable and pleasant."

"Jim was very professional and knowledgeable in hvac. He is also very prompt. He diagnosed my issue same day, and got me scheduled later that week to install my new system. Everything installed is working properly."

"First of all, I can can do plumbing myself, but it usually involves more than a day or two and multiple trips to one of the big box stores. Since the tub hardware was old and corroded, I didn't want to take a chance of making things worse, so I decided to call in a professional; that the toilet started leaking was a (happy) coincidence for me, so he or she could do that at the same time. I contacted TruPlumbing and Tom was dispatched for the job... he contacted me to set up a time and date for the service call and also gave me a quote and the option to buy my own parts for the job, telling me what was needed, Tom arrived on time and had both jobs completed in a few hours; he was very professional, covered his shoes so as not to track dirt into the house, and explained what all he had done. I would definitely recommend TruPlumbing and will use them in the future."

"Do not trust this company. They scammed us out of $8000 in our prior home. Sold us an AC unit that was insufficient for the size of our house. When we tried to get it replaced on warranty, we were told the paperwork given to us was not what was installed. He never made good on it. His operating practice is to sell fraudulent units."