J A Sauer Co

You will regret hiring JA Sauer. They did sloppy, unsafe work installing my furnace and then tried to extort money from me rather than fixing it: 1. They left a huge pile of rubble in my house after making a hole in the wall to run the vent pipe. No clean up, I had to clean up after them. 2. The guys who ran the thermostat wire did the sloppiest job I've ever seen: it wandered all over the basement, and was screwed into ductwork when making extra holes wasn't necessary. 3. They left the thermostat wire dangling in the middle of a closet, which is totally unsafe. When I asked them to come fix it, rather than immediately offering to fix it (the right thing to do), they told me I owed them $300 (even though I had already paid their invoice of $3,800 in full for the agreed on work) and they would only come fix it after I paid them more than we had agreed on. This company is sloppy, unprofessional and disrespectful to their customers.

J. A. Sauer was very quick to respond and come out fo ra quote. We chose another contractor, but they were very professional. I would contact them again if needed.

The technician was very professional, neat, clean, and he wore his mask the entire time. Problem was corrected in a timely fashion. No problems at all.

They have been excellent and I would highly recommend them.

J A Sauer has well-trained, efficient, courteous installers. They communicate well, clean up after the work, take away removed equipment, and offer maintenance advice. We have used Sauer for about four years now and have a Mitsubishi Slim system and a Carrier AC system they installed. Very happy with the work--not the least expensive, I'm sure, but fair for the quality of work and equipment they offer

Peyton was excellent. He explained what was going on with our 20+ year old furnace. He spoke to my spouse on the phone too. He helped to arrange an appt with a salesperson to give us a quote on getting a new furnace. Our quote to get a new furnace deducts the price of this service call.

This location is awesome, great pricing, not the cheapest, but you get what you pay for, service, knowledge, a company that will stand behind there work, the install crew was awesome, kind, friendly, prompt, and professional. We had this company install a new HVAC system high efficiency, 16 sear unit, and two infinity wifi controls,, with zoning, new filter system, some duct work, with a 10 year parts and labor warranty. I choose J.A. Sauer because I know that they will still be there when you need them. I recommend this company to everyone.

Workmen arrived on time, and completed the work during the day. They cleaned up the utility room space when done and also answered all my questions regarding the new furnace.

Long overdue review- this past week before Xmas we lost our heat. We called JA Sauer on a Saturday night. Within a couple of hours a technician was at our door. He found that we had actually had a fire inside the boiler that charred all the electrical. The next morning a crew showed up to estimate the damage. They made our situation a priority and had the project completed that week. JA Sauer makes it easy to do business with them. Every once in awhile you run across a contractor who has their act together. JA Sauer is one of them.

Polite. On time. Good communication from the home office. Good communication from the tech while at my house. Quick to take responsibility to resolve and fix a minor accident problem that occurred with a step on the job by the technician. I have used JA Sauer for years and have never had a negative experience. Will continue to use them in the future - good crew of folks.