"Hello [Member Name Removed], I am the installation manager for J.A. Sauer Co. I would like to apologize on behalf of the entire team at J.A. Sauer Co. for the frustration that we have caused you. As you can tell from our previous reviews, this is not our standard when it comes to work quality and customer service. As a company the relies on "word of mouth" business and repeat customers, we are very disappointed with the fact we did not provide a positive experience."

"We appreciate your feedback! We look forward to working with you in the near future!"

"Thank you for the feedback! We appreciate your business!"

"Unfortunately we were unable to provide service when you needed it. As our Service Coordinator explained, we do put our existing customers first in line. We feel it is only fair to be able to provide service to those customers that we already have a relationship with, rather than continue to add new customers and not have time for existing ones. The fact is, on the extreme weather days we are not always be able to handle all of the service requests we receive. This is a good example of why it is important, as a homeowner, to have an annual maintenance agreement with an HVAC company. Most all companies offer them. The programs provide seasonal maintenance that often can find and fix problems before they become emergencies. And if you have maintenance agreement, that will get you some priority in case you do have an emergency. Sorry for not being able to help. Bob Boyle General manager"