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"They did a great job"

"I am so appreciative of their skill and I think they are an awesome company!"

"BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!"

"Steve Harth explained all aspects of the project. He provided three options that I was able to choose the one that met my needs, price, and timetable. DJ and his crew worked hard and completed the job in a timely fashion in spite of the rainy weather. Chris did an excellent job leveling the concrete pad."

"They were everything and more. I worked with Allen Sparks and he couldn't have been more helpful and polite. I checked around several local places and could not beat their prices even with shipping cost to Troy Ohio. I ordered baseboard molding and trim in poplar. Quality was excellent and shipping was extremely fast. I was so happy with my purchase that I called again for replacement interior doors and closet doors. And I'm sure I will be extremely happy with that. Highly recommend"

"Clint remodeled my upstairs and downstairs bathrooms in 2019. I originally thought he had done a great job, but my naivety got the best of me. I brushed off things like paint splatters and runs (though he made multiple comments on the pride he took on his paint work), and tile not set flush or with even/consistent grout gaps (he blamed it on my old house w no right angles/flat walls or floors), but I didn't have a great frame of reference back then. Clint went MIA mid way through the project, ghosting me only responding after I reached out to the design consultants that subcontracted him. He said he had ran into health/family complications, along with other prior scheduled projects, but his lack of communication left me to wonder. He eventually returned but technically never completed my bathrooms, as he never finished the upstairs threshold. Worst thing was his choice of metal flashing for the shower pan. I just had to demo the entire shower due to corrosion and leaks to downstairs. "

"They knew they had to be here by 8 each day so my wife to let them in and get to work on time but was 35 minutes late the 1st day and 10-15 minutes late each subsequent day. The drywall patch work is not smooth or blended in well and you can easily see where the work was done. Painting was even worse. Wall to ceiling lines were totally messy and nowhere near straight. Had visible roller marks all over the walls, numerous spots were you can see through to the color they painted over and there is drywall dust embedded in the paint. They obviously sanded the drywall repair on the ceiling while the walls were still tacky. They painted a dark basement stairway with no extra lighting. Needless to say it doesn't look good. Had them out twice to correct the issues and the wall to ceilings lines are much better, but they never managed to fix the rest. I finally gave up Will never use again or recommend to anyone."

"I can say that they were terrific , they did an excellent job. They were wonderful and pleasant Over and above, whatever they do, they were always great."