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"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"We could not be happier having hired Joe for a huge job. Our basement was a mess of 60 year old cast iron and a hodge-podge of repairs done by various prior owners. While other companies came out and told us what a nightmare the job would be and quoted us in the $5000 range, Joe calmly assessed what needed to be done, came up with plan and estimated half the cost. He removed every drain line in our home, sinks, tub and toilet, replaced everything with PVC and tied it in logically to the outgoing sewer line. He made sure that all his work was up to code and that we understood each step he was undertaking. He also ran a hot water line so we could install a dishwasher and put a new shutoff on our incoming water service when he notice that ours was in danger of failing. Joe did all the work himself in a single day, checking with us any time he felt we needed to be informed of what he was doing and why. He was punctual, professional and precise. We were also pleasantly surprised when his office called a week later just to be sure things were operating properly and that we were satisfied with the work. That kind of customer service and attention to detail even after the fact is quite rare these days. We look forward to working with Joe again for any plumbing needs we have. We highly recommend him from the smallest jobs to the largest. When we finish the second story of our cape style home, I have little doubt that Joe will be doing the work."

"Service was excellent. Technician was courteous, professional and thorough. He explained everything."

"Outstanding! Tim, Kevin and their team were awesome. Quick response, fair price and super fast scheduling and install. Took great care of my home also."

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"Jeff did the job efficiently. He was very professional and his fee was very competitive. I relied on previous reviews on him and was hesitant at first but I am glad I contacted him. Will definitely hire again."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"After researching for central AC replacement I found the following: Everyone out there that dose AC replacement will charge you labor cost equal to and in most cases more then the equipment itself. Look. I spend a year doing research on equipment and companies that are AC experts, this is GOD honest truth, Patrick's will get you what you need, they are experts at what they do and labor cost in my case was only $1000.00 dollars. My total price for a new Bryant 3 ton AC and Coil installed was $3300.00 When I looked up the price just for the equipment it was $4500.00 DON'T WASTE YOUR TIME WITH ANYONE ELSE, GO TO PATRICK'S"