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"Terrible: 1) Installer did not install as agreed upon. Line was to be placed behind wallboard. They insisted it would not fit, but I found out later when I had another HVAC company install the same units at my work office and did place lines behind wall board behind 2x4's. Be honest will ya! 2) Installer damaged a valve in condenser causing unit to leak which needed replaced. I asked for a new condenser, but Climatech refused and repaired. and warranted the repair. I would have rather had new. 3) Installer split the copper line in two places. A 2nd installer had to come out several days after install to repair and finish install. I requested a new copper line, but they again refused, but instead warranted the repairs. I again wanted new. 4) They sale the unit as most quiet in industry, but when it get's below 40 degrees outside condenser hums and struggles over condensation. The inside unit gurgles and whistles and hisses over it as well. They had a Mitsubishi person come out. Their response is unit runs normal and the operations manual states that the noise is because of condensation and won't do anything further about it. I would have not ordered the unit knowing this. They should list this before selling it. Emailing me an operations manual after the fact of install and payment is just not an acceptable response. Neither Climatech nor Mitsubishi is showing any integrity nor addressing the noise problem. I would not use either again. I am exploring legal options and trying to develop a class action legal case over false advertisement to obtain a replacement unit to eliminate the noise or refund. Very disappointing to spend the one and get this from companies such as this. Email me for more information [email protected] Look at the pictures to see how bad their install looks in a finished room over the false position of their installer."

"Went well."

"Joseph Bardi is very rude, speaks over you, receptionist Michelle also spoke over me, they placed me on speaker violating my privacy without proper consent. Joseph Bardi spoke over me countless times and raise his voice at me. They no call no show on first scheduled appt. claimed to have partial phone number but never called PA American water to get the proper info. Cody tech came out 5 minutes says we only cover blockages. And took my $50 copay. Did nothing. I cut pipe open and there was a rock constricting 3/4 of the drain hole. After Joe hung up on my when I expressed his poor customer service and attitude, they neglected to answer next call. Kate was also rude over speaking me cutting me off a speed talking while trying to document notes. I do not recommend this company. I fear they treat people poorly and take advantage of the average home owner. I have been doing customer service for 21 years I never experience this kind of treatment or violation of privacy or disrespect. Nor would I service my clients this way. He also deleted his yelp after our call. I’m a 39 year old man single home owner no matter what the issue clients deserve respect. I wouldn’t trust this person in my home with the level of treatment they provided. When I expressed if they hung up on my again or continue to speak over me I would travel in person to speak professionally, they used the “harassment card” ."