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"I've hired bug boys, and switched to Ratt Orkin Inc and I'm so glad I did. This company holds true to there reputation. Very professional, always on call, friendly, and took care of our problem quickly. I highly recommend this business for any of my pest problems. My family and I will continue to use Ratt Orkin Inc. Best pest control business in Western MD and Garrett County."

We are extremely passionate about the work that we do. You can depend on us to provide a high quality service at a fair and honest price. We understand that the future of our business depends upon our reputation, and that is why customer service is by far our highest priority. If you are looking for a professional you can trust, please call today to schedule a no-obligation estimate!

When pests show up, so do we.\n\nFor nearly a century, Terminix® has been one of America's most trusted names in pest control. Every day, our exterminators serve thousands of homes and businesses nationwide, combining national service with local knowledge to provide best-in-class, proactive pest management solutions. We stop problems before they start and respond quickly if issues arise, keeping your property protected.\n\nAnd for extra peace of mind, if pests come back, so do we‐guaranteed.\n\nThe Terminix It Guarantee means that if pests come back, so do we – to re-treat at no additional cost. No excuses, just a commitment to care for your home like it's our own with protection you can trust.3

"I bought a coupon from Angie’s List for a one time treatment, since we obviously had mice. Although it took a few calls to get someone to make the appointment, we got one. It was a great experience. Joe arrived within the appointment period, inspected our entire property for mice, and made his recommendations for what to do. He climbed up the ladder to the attic and set out traps, scooted into our crawlspace and set out more. He made the brilliant suggestion that our condo hire them to put traps out on the perimeter of the buildings, to prevent mice entering. I am still waiting for the promised estimate for that service."

"Mark is a true professional. He understands customer service in a way most contractors don't. He's diligent and knowledgeable,a subject matter expert who is very competent. Mark's quality standards are high, as such, you will not be disappointed in the service he provides. He did an excellent job addressing a bird nesting problem. I would not hesitate to hire him again or to recommend him to you."

"provided initial extermination of pests (roaches and rodents).  I love the response time from the time i submitted the question from Angie's site to Modern, the rep, Dave contacted me the next day to talk about what i needed and indicated he could have some come out right away--which is what i wanted.
there was a little snag in the technician's arrival time, but when I called the office to confirm that the technician would still be arriving, the gentleman answering the phone indicated there was a mix up and the technician was on his way.
My majority age daughter was home when the technician visited and she indicated he was thorough.
I must admit trying to get follow up info on scheduling monthly service and whether or not they'll give me a credit for the next service has had a wrinkle, with no follow up (sent email asking for credit on next service since the provider offered a coupon at time of service, and while I mentioned it in our coordinating discussions, my daughter--who can't remember anything if it's not relative to her world) :) forgot to give the tech the coupon. 
I also called this morning (10/14) asking for a schedule and price and was told tech would return call but didn't receive by end of business (10/14)
I realize that when you're on the go and trying to manage communications things slip through the cracks; I believe this is a family owned business and i highly support family owned small businesses over the big guy/gal businesses, so I'll be patient for a couple more days.
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"great job, nest was dead in a few days..."

"Provider arrived on May 15. They placed and baited Hav-A-Hart traps under the front steps, and said they'd be back every day or day-and-a half to replace the bait. Charge was $225 (included a $25 Agnies discount) plus $75 for each animal removed.
Things seemed to go OK for the first week, but then we noticed the bait wasn't being replaced regularly. We had been away for 4 days over Memorial Day weekend and when we returned the we saw the bait had not been touched by man nor beast. I called them and they came our and replaced the bait (originally they used Twinkies and later cupcakes) with cracked-open cans of sardines. The bait was not touched for a week, at which point they came back and pulled the lids off the cans. For the next few weeks I don't know which was worse, the smell of the skunk or that of the sardines. Towards the end we actually preferred the smell of the skunk. At least it didn't draw every fly from miles around. I would have at least expected them to trap our neighbor's cat.
Finally, on the morning of July 4, we noticed the traps were gone. No note, no phone call, no notice of any kind. I called and left voice mail saying I noticed the traps were gone, please call me and let me know what's next. Never heard back.
This provider's service was not good. They are particularly non-communicative. The only time I heard from them was in response to a call from me. We were provided no status (other than what we could glean for ourselves, i.e., no skunk in the trap) and like a roving carnival, they packed up their stuff in the night and left town.
Meanwhile, our neighbors across the street had a groundhog ravaging their garden. They put out a trap baited with apples and caught the critter in one day.
Maybe this provider doesn't know how to deal with skunks, although you'd think they'd have told us that. Their order form lists several types of animals that could be checked off. "Skunk" had to be written into the "Other" entry, so that tells me they don't (want to) do skunks very often.
By the way, we still have the skunk. Any takers?

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"They came multiple times to spray for a cockroach infestation. Technician who came was polite and courteous. Took several sprays to control the problem, but they kept coming back until the job was done."

" I called about 1 pm and he was here, at work, by 5pm!  I have used his services before and I knew he would do an excellent job on a complicated task, but I did not expect immediate service!
He blew out and vacuumed the duct.  He cleaned up all the lint and mess.  Once again, he was extremely pleasant and competently professional.  He tested the dryer and unfortunately, the thermostat apparently had been ruined by a high interior heat.  I will have to call Mr. Tim,  excellent appliance repairman.
Before we began with Keystone, we had been plagued by birds nesting in the dryer vent. The last time he was here, he installed a sturdy cage over the opening and we were pleased to see that no birds had invaded the duct.
He finished the job promptly and noted on the statement that the vent should be cleaned every year.  Now I know just how accurate his prediction is and I will try to get the call in before the dryer has suffered damage.
 I am so pleased with his work, his attitude and his pleasant manner that I can recommend him without reservation   I will continue to rely on his service.

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