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"If I could give negative stars I would. A complete waste of $250. The install completely fell apart before a single use. Inconsistent and unclear communication. Caused a great deal of emotional distress due to inability to solve an urgent issue after being paid extra to do so, wasting a great deal of money, especially for a student, and refusing to be understanding or compromise. For a more detailed description continue reading. I called this company on a Friday because I urgently needed my new gasket installed. I purchased the part myself, but soon realized I needed assistance. The technician verified that the part was purchased from a very reputable source. He said he could come same day, but the price was understandably high, $250, but I was desperate so I decided to pay it. He arrived and had me sign a document detailing their refund policy. He stated verbally that because it was an install, not a repair, he could not warranty the part. I was very confident, especially after his verification, that my part was correct and would not break, so I agreed. He did not explain or clarify at all what he meant by “no warranty”. He took quite a long time to install the part, and once he was done I had to leave immediately for an important meeting. He began a rinse cycle before he left, which did not leak any water at first glance, so I thought the install was done correctly. The following day, I went to do a load of laundry, and once I opened the washer door, the spring that held the gasket to the washer opening popped out, so the gasket was no longer sealed and would leak water if I tried to run a load. I called back immediately (this was a Saturday, and their website says they are open, and I recall them being open according to google at the time, but it seems as though they have changed their hours to being closed sat/sun on google), and demanded the issue be fixed immediately, because I paid extra for a rush job which was not completed. They said they would call me back on Monday and ceased communication despite my continued efforts. They did not call back on Monday, so due to my urgency, I was forced to request a different company to fix the issue. I read every word of the fine print on the paper i signed, and the document says that i am entitled to a 75% refund for unsatisfactory service. It does say that they are not responsible for covering the cost of any alternative technicians if you choose to hire them, but i never asked for that, I only wanted my refund. I called them back on Tuesday (still not having received a call back) to request my refund. They declined because they said they offer no warranty on installs as opposed to repairs. I said that I understood that, but the part didn’t break, the install was just done incorrectly. They said that the install itself was what they were referring to, not the part. This was never clarified to me during the initial meeting, and I would have never agreed to this had it been clarified. Again, the document I signed includes nothing about this. I also would have never agreed to this, because they said they could only offer to come try again to install the part, instead of a refund. But i did not trust him to do this correctly after doing such a horrible job the first time. After my continued requests, and only sporadic responses from them, they continued to deny my refund. A complete waste of $250."

"Very badly could not come out for 2 weeks, finally came out the repairman was very elderly asked for 75.00 dollars deductible up front, diagnosed problem as faulty water pump had to order the part. After two weeks and several tries to get ahold of him finally got someone in and had not ordered the part. Another two weeks went by and finally made arrangements to repair. He was unable to repair it said he had to look on u-tube to see how he can get it repaired. He left part, I looked on u-tube and my wife over the weekend replaced the water pump and washer is running just fine. I called sears to cancel said not able bound by contract for one year has a 150.00 cancellation fee and cost of the repair-which I did. Since I was unable to cancel contract my refrigerator stopped cooling, again happen on the 15th of April not able to send anyone out till the 30th. I found out that my refrigerator had extended warranty still in effect called them able to send someone out on 26th. On the 26th the guy from Sears showed up first wife did not know he was from Sears, about 1/2 hour later LG called and repairman arrived and noted that the Sears repairman was connecting the compressor incorrectly. We asked the Sears repairman to leave and was very satisfied with the LG repairman. Moral of incident don't purchase home service companies hire substandard repair employees. If I am to get out of this service I would have to pay for both repair jobs including parts which was over 200.00 dollars and 150.00 dollars early termination fee."